Data Analyst

Cisco ThousandEyes is a Digital Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end-user experiences.

Your Impact

• You will employ analytical techniques to solve key questions that make the business of Cisco ThousandEyes successful.
• You will be primarily responsible for producing statistical reports that cover analyses reporting internet performance for Government customers.
• Lead key, cross-functional analytical projects, identifying and bringing together stakeholders/partners, developing joint analytical approaches, and completing the project.
• Collaborate with internal and external partners, including Data Scientists within the company and across clients, on methodology for reporting the performance of ISPs in specific geographies and to explain trends and patterns in the data.
• Develop and maintain data pipelines and dashboards to monitor and track trends and changes in the customer data.
• Use data to find opportunities and patterns that Government customers may be interested in.
• Display deep data wrangling techniques and strong visualization skills to depict/present narratives that identify growth opportunities.

Minimum Qualifications

• Strong R for production reporting pipelines: tidyverse, multi-file project navigation, debugging across pipeline stages, and package/version management with renv.
• SQL for analytical querying against BigQuery and MariaDB via bigrquery, DBI, and RMariaDB.
• Literate programming and reporting: R Markdown and Quarto rendering to Word, chart/table formatting with ggplot2/flextable/officedown, and reproducible quarterly output.
• Statistical judgment: interpreting confidence intervals, weighted means, trimmed means, and sample size limitations - knowing when a result is technically accurate but misleading.
• Report writing for a regulatory audience: clear, detailed, defensible prose with consistent terminology, informative tone, and editorial judgment that AI drafting alone can't replace.
• Attention to detail in published outputs: catching mislabelled figures, wrong baselines, numbers that don't sum, and chart axes that obscure trends.
• Data management across multiple systems: BigQuery, GCS, SharePoint/OneDrive, and local R sessions with no automated orchestration – manual, script-by-script execution requiring care and rigor.
• Comfortable using AI coding tools (Cursor, Copilot, etc.) as a force-multiplier for pipeline maintenance, debugging, drafting, and routine code changes.

Preferred Qualifications

• Experience with broadband measurement, telecom/ISP data, or network performance concepts.
• Spatial data basics in R.
• Awareness of PII and data confidentiality constraints.
• Shiny for small internal tools.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Cisco is an Affluent Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.