At a Glance
- Tasks: Guide customers in optimising the Splunk platform and solve complex challenges.
- Company: Join Cisco, a leader in innovative tech solutions for a resilient digital world.
- Benefits: Competitive salary, inclusive culture, and endless growth opportunities.
- Other info: Collaborative environment with a focus on personal and professional development.
- Why this job: Make a real impact by empowering businesses with groundbreaking technologies.
- Qualifications: 5+ years of Splunk experience and strong problem-solving skills.
The predicted salary is between 60000 - 80000 £ per year.
Meet the Team
Splunk, a Cisco company, is building a resilient digital world with an end-to-end platform designed for hybrid, multi-cloud environments. We approach our work with kindness, valuing the unique talents, passion, and joy that each team member brings to our collaborative culture. Our team is dedicated to helping organizations reach their best by solving complex business challenges at scale. We foster an environment of inclusiveness, disruption, and fun, ensuring that every member feels supported as they reach new heights.
Your impact
As a Splunk Technical Account Manager, you will directly impact the adoption and optimization of the Splunk platform for our most critical customers to help them achieve their strategic business objectives. You will serve as a trusted expert advisor, providing technical guidance and bridging the gap between customer needs and our product teams to drive continuous software improvements. By cultivating deep relationships and resolving complex challenges, you will ensure customer health and maximize their return on investment. Success in this role means empowering businesses to build resilient operations using groundbreaking technologies while uncovering opportunities for mutual growth and expansion.
What You Will Do
- Provide high-quality guidance and mentorship on enterprise-level architecture, configuration, and data governance in Splunk Enterprise and Splunk Cloud environments to ensure optimal system performance.
- Execute strategic adoption activities, including regular meetings and documentation, to demonstrate valuable, measurable outcomes to our customers.
- Design and prioritize solutions that address scalability, performance, integration, and technical debt to optimize customer workloads.
- Build outcome-focused assessments to drive cost reduction, mitigate risks, and improve overall operational efficiency.
- Assist customers with capacity and upgrade planning to ensure complete readiness for key events and major projects.
- Serve as the dedicated point of contact for adoption, enablement, and technical escalations to streamline the customer experience.
- Monitor and lead interactions with technical support teams to resolve high-priority cases quickly and prevent future incidents.
- Collaborate continuously with Customer Success Managers, Sales teams, and Professional Services to align on comprehensive account strategies.
- Contribute to team scaling by building repeatable processes, developing collateral, and implementing new tools to improve our internal workflows.
- Drive high customer satisfaction (CSAT) by identifying success stories and uncovering opportunities for product upsell and expansion.
Minimum Qualifications
- 5+ years of experience administering and using the Splunk platform.
- 3+ years of experience in Splunk implementation, build, and architecture.
- 2+ years of experience working specifically with Splunk Cloud.
- 1+ years of hands‑on experience with scripting languages (e.g., Bash) and application development (e.g., Java, Python, .NET).
- Experience executing one or more enterprise Cloud Migration projects.
Preferred Qualifications
- Splunk Core Certified Consultant accreditation.
- Familiarity with the broader suite of Splunk-related products and integrations.
- Advanced knowledge of multi‑tier Splunk architectures, clustering, and scalability topics.
- Strong proficiency in Splunk Processing Language (SPL).
- Demonstrated ability in technical consulting or big‑data analytics.
- Thorough understanding of Splunk Deployment Methodology and Implementation.
- Excellent communication skills with the ability to translate complex technical concepts to diverse, non‑technical audiences.
- Strong problem‑solving skills and a proactive, collaborative approach to navigating customer challenges.
- Willingness to undergo appropriate security background checks (e.g. UK SC clearance).
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.
Technical Account Manager - Splunk Platform in Birmingham employer: Cisco
At Cisco, we pride ourselves on being an exceptional employer, fostering a collaborative and inclusive culture that values the unique talents of each team member. As a Technical Account Manager for the Splunk platform, you will have the opportunity to make a significant impact on our customers' success while enjoying a supportive work environment that encourages professional growth and innovation. With a commitment to employee development and a focus on creating meaningful solutions, Cisco offers a dynamic workplace where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager - Splunk Platform in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cisco. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cisco before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Account Manager - Splunk Platform in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cisco:Your cover letter is your chance to shine! Tell us why you want to work at Cisco specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cisco!
How to prepare for a job interview at Cisco
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
