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For Companies At a Glance
- Tasks: Design and manage large-scale cloud systems, ensuring reliability and performance.
- Company: Join Cisco ThousandEyes, a leader in Digital Experience Assurance, enhancing seamless digital experiences.
- Benefits: Enjoy a hybrid work model, with opportunities for growth and collaboration in a dynamic environment.
- Why this job: Be part of a cutting-edge team that values innovation and diverse perspectives in tech.
- Qualifications: Expertise in Kubernetes, cloud services, and software development is essential; 5+ years preferred.
- Other info: We encourage applicants from all backgrounds; don't hesitate to apply even if you don't meet every qualification.
The predicted salary is between 48000 - 84000 £ per year.
Please note that we have a hybrid approach to work and would like to find someone who can come into our offices in London at least one day a week.
Who We Are
Cisco ThousandEyes is a leading Digital Experience Assurance platform that empowers organizations to deliver seamless digital experiences across every network—even those beyond their ownership. Leveraging AI and an unparalleled set of cloud, internet, and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and resolve issues before they impact end-user experiences. ThousandEyes is deeply integrated across Cisco's extensive technology portfolio, supporting customers in scaling deployments while offering AI-powered assurance insights within Cisco’s Networking, Security, Collaboration, and Observability portfolios.
About The Role
We are seeking a skilled Senior Site Reliability Engineer (SRE) in Production Engineering with a strong background in SaaS and operations. You will design and manage large-scale, highly available distributed systems in the cloud, collaborating directly with application development teams to enhance the reliability, performance, and security of our platform.
What You’ll Do
- Collaborate with software engineers to optimize architecture and services for availability, latency, performance, and reliability using cloud-native tools.
- Design and implement scalable operations tooling to support platform growth and scaling across multiple regions.
- Design, deploy, and maintain AWS cloud-native services that are elastic and resilient to failure.
- Participate in and improve our 24x7 incident response and on-call rotation.
- Use and expand our existing CNCF solutions like Kubernetes, Service Mesh, Prometheus, OpenTelemetry, and ArgoCD to increase platform reliability.
- Automate production operations to provide guardrails and continuous platform operation.
- Develop automation solutions for scalable service and platform operations, including deployment, scale testing, graceful failure, and chaos testing.
- Stay updated on industry best practices for scalability and reliability to improve the scalability of the ThousandEyes platform.
- Identify and provide solutions to common obstacles hindering operational excellence across engineering teams.
- Generalize and standardize solutions and processes to enable repeated success across our microservice-based multi-region platform.
- Play a key role in the ThousandEyes platform by leveraging scale testing, additional environments, and working with application teams to improve system reliability.
- Manage a rapidly growing infrastructure capable of handling substantial daily data volumes, emphasizing operations/infrastructure/everything as code.
Qualifications
- Expert-level knowledge of Kubernetes and its ecosystem.
- Proficiency in software development with languages such as Python or Go.
- In-depth knowledge of cloud providers, preferably AWS.
- Proven ability to build and implement scalable and well-tested solutions.
- Strong understanding of Unix/Linux systems, including kernel, system libraries, file systems, and client-server protocols.
- Knowledge of Site Reliability principles: Incident Response, Change Management, Distributed Systems, Deployment Strategies, and SLOs.
Preferred Qualifications
- Familiarity with best practices for operating a large-scale, highly available enterprise platform.
- 5+ years of experience in a related role.
- Excellent communication and documentation skills.
- Strong sense of ownership, drive, and attention to detail.
Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That’s why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you’re interested in this work.
Contact Detail:
Cisco ThousandEyes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Site Reliability Engineer, Production Engineering
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Kubernetes, AWS, and Prometheus. Having hands-on experience or projects that showcase your skills with these tools can set you apart from other candidates.
✨Tip Number 2
Engage with the community around Site Reliability Engineering. Join forums, attend meetups, or participate in online discussions to network with professionals in the field. This can provide insights into industry trends and may even lead to referrals.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've implemented SRE principles, such as incident response or change management. Being able to articulate your experiences will demonstrate your practical knowledge and problem-solving abilities.
✨Tip Number 4
Since the role requires collaboration with software engineers, brush up on your communication skills. Be ready to explain complex technical concepts in a way that non-technical team members can understand, showcasing your ability to work effectively in a team.
We think you need these skills to ace Senior Site Reliability Engineer, Production Engineering
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Site Reliability Engineering, particularly with cloud-native tools and AWS. Emphasise your expertise in Kubernetes and any programming languages like Python or Go that you are proficient in.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific projects or experiences that demonstrate your ability to design and manage large-scale distributed systems, and how you can contribute to improving platform reliability.
Showcase Your Problem-Solving Skills: Provide examples of how you've identified and solved operational challenges in previous roles. Highlight your experience with incident response and automation solutions, as these are key aspects of the job.
Highlight Your Communication Skills: Since collaboration with software engineers is crucial, make sure to mention your communication and documentation skills. Provide examples of how you've effectively communicated technical concepts to non-technical stakeholders.
How to prepare for a job interview at Cisco ThousandEyes
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Kubernetes, AWS, and other cloud-native tools. Highlight specific projects where you've optimised architecture for reliability and performance, as this will demonstrate your hands-on knowledge and problem-solving skills.
✨Demonstrate Collaboration Skills
Since the role involves working closely with software engineers, be ready to share examples of how you've successfully collaborated in past roles. Discuss how you’ve contributed to team efforts in incident response or improving system reliability.
✨Understand Site Reliability Principles
Familiarise yourself with key SRE concepts such as incident response, change management, and service level objectives (SLOs). Be prepared to discuss how you’ve applied these principles in your previous work to enhance operational excellence.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to scalability and reliability. This not only shows your interest in the role but also gives you a chance to assess if the company’s values align with your own.
