Technical Writer - Cisco ThousandEyes

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end-user experiences. ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

The Techdocs team at ThousandEyes is responsible for writing and maintaining customer-facing documentation. As part of the Product team, we work closely with designers, product managers, engineering teams, and support engineers to produce the docs that customers need. We’re looking for an experienced technical writer who enjoys learning about complex technical concepts, and can effectively articulate those concepts to people with a wide range of backgrounds and experience levels, through documentation. This role is ideal for a person who gets up to speed quickly, has the reflex to organize ideas clearly, and pursues information proactively.

Responsibilities

• Gather information from disparate sources, including your own testing of product features.
• Plan, write, and maintain documentation about those features.
• Articulate complex concepts in clear language.
• Use AI tools prudently - as a work partner whose suggestions you validate.
• Use a docs-as-code approach for document version control, authoring, review, and collaboration.
• Work on interesting problems with smart, funny, dedicated people.

Minimum Qualifications

• You are a fluent user of git/GitHub.
• You learn new concepts quickly and can pass that learning along to others in words and images.
• You love to detangle a messy document, or a forest of sources, and transform them into clear, well-organized content.
• You ask questions on behalf of the user, and seek their answers with tenacity and tact.
• You notice the details of things, and take initiative to fix them if they’re not right.

Preferred Qualifications

• Good knowledge of networking technologies.
• Experience using an API.
• Good understanding of agile software development and release processes.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.