At a Glance
- Tasks: Lead a team to develop sales strategies and build relationships in the Higher Education sector.
- Company: Join Cisco, a leader in tech innovation with a focus on inclusivity and diversity.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: Be part of a dynamic team that values creativity and collaboration.
- Why this job: Make a real impact in the Higher Education market while driving digital transformation.
- Qualifications: Experience in Higher Education sales and strong relationship-building skills required.
The predicted salary is between 49500 - 60500 £ per year.
The Cisco team is a safe and inclusive environment where hard-working people develop their skills and are recognized for the phenomenal things they do. We embrace diversity of background and opinion in everything we do.
Performance is measured by business outcomes achieved (which are the results achieved on role expectations and the positive impact made on the team), and how an individual executes based on our Guiding Principles (Think Really Big, Play to Win and Drive Durable Growth). We bring innovation and thought leadership, become our clients’ advocates within Cisco, and are creative in building partnerships to deliver the outcomes they need.
We are looking for a Higher Education Sector Team Lead whose responsibilities will include:
- Develop and implement Higher Education vision, sales strategies and plans to exceed sales targets
- Analyze market trends, identify opportunities, and develop action plans to capitalize on them
- Forecast sales, manage budgets, and monitor performance against targets, prioritising key pursuits
In this multifaceted role, you will also be responsible for:
- Client Relationship Management:
- Build and maintain relationships with key Higher Education bodies
- Build and maintain Higher Education Cisco User Communities
- Build commercial strategies to align with the Higher Education Market
- Develop strong Cisco Partner alignment and GTM plans
- Team Leadership and Management:
- Recruit, hire, train, and manage a team of sales representatives
- Provide coaching, mentoring, and performance management to sales team members
- Set clear expectations, goals, and objectives for the sales team
- Motivate and inspire the sales team to achieve peak performance
- Sales Execution and Performance:
- Oversee and actively participate in key sales activities, including client meetings, presentations, and negotiations
- Monitor sales performance, identify areas for improvement, and implement corrective actions
- Ensure the sales team adheres to company policies, procedures, and ethical standards
Minimum Qualifications
- Deep sector knowledge in the Higher Education and Research Market
- A credible network in the Higher Education Market
- A track record showing an ability to influence C suite executives in the Higher Education Market
- Proven track record in thought leadership in the Higher Education Sector, with focus on digital transformation, technology trends and innovation
- Solid understanding of Cisco’s portfolio and selling Cisco solutions at the C-Suite level within customers
Preferred Qualifications
- 4+ years’ experience within the Higher Education Sector
- Experienced in managing complex sales cycles, strong skills in managing multiple internal and external stakeholders, drive demand generation, and develop business relationships
- Strong technical and business interest/knowledge with complimentary skills to understand the customers’ business drivers and how technology plays an important role
- Demonstrate the vital skills to negotiate challenges and solutions with peers, partners and customers using a win/win philosophy
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless.
Locations
Account Executive / Customer support in Somerset, Taunton employer: Cisco Systems
Cisco Systems is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Greater London. Employees benefit from extensive growth opportunities, competitive compensation, and a commitment to work-life balance, making it an ideal place for those looking to make a meaningful impact in the technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Account Executive / Customer support in Somerset, Taunton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cisco Systems. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cisco Systems before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Executive / Customer support in Somerset, Taunton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cisco Systems:Your cover letter is your chance to shine! Tell us why you want to work at Cisco Systems specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cisco Systems!
How to prepare for a job interview at Cisco Systems
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
