What You'll DoAmazon is a global technology powerhouse renowned for its relentless innovation, operational scale, and customer-centric approach. What began as an online bookstore has evolved into one of the world's largest hyperscalers, with leadership across e-commerce, cloud computing, artificial intelligence, logistics, and advanced infrastructure technologies. Amazon's expansive ecosystem spans fulfillment centers, corporate campuses, cloud regions, edge environments, research facilities, and global technology hubs that support millions of customers and businesses worldwide. Amazon continues to invest in next-generation networking, AI infrastructure, cloud platforms, security architectures, edge computing, and advanced connectivity solutions that enable seamless integration between cloud regions, edge locations, operational facilities, and end users worldwide. Technologies commonly deployed in large-scale service provider, cloud, and connectivity environments—including high-performance routing, resilient WAN architectures, automation, programmability, optical transport, and network visibility—play a critical role in supporting the scale, reliability, and performance requirements of these initiatives. As the Solutions Engineer (SE) for Amazon, you will own the Cisco technical relationship with the customer and our partners. You will bring deep expertise across Cisco's portfolio, with a focus on Networking (wired and wireless), Unified Computing System (UCS), Security, and Observability. You will act as a trusted technical advisor to Amazon IT leaders and decision makers, translate business needs into prioritized technical requirements, and prove Cisco's value through demonstrations and technical validation. You will engage across multiple Amazon organizations such as Corp IT, Project Kuiper, etc. Act as the primary technical influencer in the account, with specialization in core secure networking (switching, wired, wireless, routing, firewall), UCS, security, and observability. Lead strategic planning and technical validation with the extended sales team, taking opportunities through technical close. Feed customer feature/product requests, market opportunities, and competitive insights back to Cisco business units and sales teams. Use AI-powered tools to streamline coordination and deal execution. Success measures: growing revenue through closed deals, displacing competitors to gain market share, expanding Cisco's footprint within Amazon, building critical Customer relationships, driving complex escalations to resolution, present at industry events, and positive influence and impact on the Solutions Engineering community at Cisco. Additional ResponsibilitiesTechnical StrategyDevelop a deep understanding of Amazon's current and future architecture across transport networks, edge computing, and hybrid cloud. Take an automation- and programmability-first approach, using advanced routing, telemetry, AI-driven operations, and security technologies. As a trusted advisor, help shape Amazon's next-generation connectivity platforms by aligning technology strategy with business outcomes. Build strong partnerships with Amazon Engineering Leadership, Principal Architects, operations teams, and decision makers, while staying closely aligned with Cisco Business Units, engineering, and executive stakeholders. Continuous Improvement Drive improvements in performance, reliability, automation, and operational processes across Amazon's infrastructure. Bring solutions-oriented thinking, take calculated risks, and adapt quickly to emerging technologies. You will collaborate with Amazon Client Directors, Client Executives, Solutions Engineers, Technical Account Managers, Principal Architects, infrastructure and operations teams, Cisco Business Unit leaders, engineering and services teams, and partners. understand Amazon's business model to help them identify an architecture and/or solution that provides return on investment. Customer Obsession: Proactively engage with Amazon's internal stakeholders to deeply understand their IT and networking needs, delivering solutions that exceed expectations and enhance operational efficiency. Ownership: Take full responsibility for the end-to-end lifecycle of network solutions, ensuring they meet Amazon's high standards of performance and reliability. Invent and Simplify: Develop innovative solutions that simplify Amazon's complex IT infrastructure, streamlining processes, and reducing operational overhead while maintaining high levels of security and scalability. Are Right, A Lot: Utilize your technical expertise and judgment to make informed decisions on network design and architecture, balancing short-term needs with long-term strategic goals to ensure the best outcomes for Amazon. Stay current with the latest networking technologies and industry trends, continuously seeking opportunities to enhance your knowledge and apply new insights to improve Amazon's IT infrastructure. Dive Deep: Analyze the root causes of complex networking issues, using data-driven insights to troubleshoot problems, identify areas for improvement, and implement solutions that address the underlying challenges. Consistently deliver high-quality network solutions that meet or exceed performance metrics, contributing to Amazon's ability to maintain its position as a leader in technology and innovation. Bachelor's degree or equivalent experience in Engineering | Science or related field 10+ years of experience in technical sales engineering or network architecture, ideally in service provider, cloud, or hyperscale environmentsStrong technical background in one or more of the following areas of technology - Security, Enterprise Networking, Full Stack Observability, SDWAN Consultative selling skills and a record of leading complex, cross-architecture solution strategiesStrong leadership, collaboration, and resilienceWillingness to travel up to 50%Preferred qualifications for this role: Understanding of automation, programmability, and observability tools such as grafana, a plus Advanced degree, CCIE or equivalent industry certifications, AWS certifications a plus Demonstrated ability to lead cross-functional teams, get results, and manage complex engineering projects. At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless.
Technology Solutions Engineer in London employer: CISCO Systems
Cisco is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the role of Strategic Splunk Technical Advisor. With a strong focus on employee growth and development, you will have access to numerous opportunities to enhance your skills while working in a dynamic environment that values customer success and impactful solutions. Located in the vibrant Glasgow area, Cisco offers a unique blend of professional advancement and a supportive community, making it an ideal place for those seeking meaningful and rewarding employment.
