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For Companies At a Glance
- Tasks: Drive software adoption and customer success while collaborating with various teams.
- Company: Join Cisco, a leader in tech innovation for over 40 years, shaping the future of connectivity.
- Benefits: Enjoy flexible work options, mentorship opportunities, and a collaborative team environment.
- Why this job: Make a real impact by helping customers achieve their goals with cutting-edge technology.
- Qualifications: Knowledge of technology architecture and experience in driving software adoption are essential.
- Other info: This role may open in the near future; apply now to be considered!
The predicted salary is between 36000 - 60000 £ per year.
Location: UK
Travel: Up to 30%
Meet the Team
You will be joining a highly experienced and collaborative team that thrives on mutual support and shared expertise, working together with Customer Experience (CX) resources, Customer Success Specialists (CSS), Renewals teams, and Partners to ensure our customers achieve maximum value from our services, while driving Annual Recurring Revenue (ARR) growth through strong partnerships with Sales and Renewals teams.
Your Impact
You are proactive and strategic, with a passion for driving software utilization to accelerate business outcomes. You excel at crafting and implementing Technical Adoption Plans that optimize Return on Investment. Your ability to connect Cisco's offerings to success measures and remove adoption barriers is unmatched. You focus on driving ARR growth and work collaboratively with Renewals and Sales teams. You are skilled at identifying new opportunities and dedicated to ensuring customer success. As a Customer Success Manager, you play a key role in helping customers adopt Cisco technologies, driving value realization and growth. Acting as the primary point of contact, you guide customers through software adoption, enabling them to achieve their business and technical goals.
Your responsibilities include:
- Driving software utilization and value realization to support renewals and business growth.
- Proactively managing renewal risks, increasing customer retention, and facilitating workshops to review adoption progress and ensure successful onboarding.
- Building strong customer relationships to understand their challenges and objectives, and collaborating with Sales, Renewals, and other teams to identify impactful use cases.
- Acting as a technology advocate by providing insights to Cisco’s product teams and staying informed on the latest technologies, competitive landscape, and industry trends.
- Offering mentorship to customers to help them achieve their business and technical goals with Cisco technologies.
Minimum Qualifications
- Knowledge of a single technology architecture or CCIE/Industry equivalent certification
- Experience developing software adoption plans across technology portfolio
- Experience driving software adoption with customer executives and technical leaders
- Experience leading cross-functional virtual teams in a matrix organization
- Experience with recurring revenue concepts, margin and attrition
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future. Fuelled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.
Cisco is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
Customer Success Manager Software Adoption employer: Cisco Systems
Contact Detail:
Cisco Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager Software Adoption
✨Tip Number 1
Familiarise yourself with Cisco's software offerings and how they align with customer success. Understanding the specific technologies and their benefits will help you articulate value to potential clients during discussions.
✨Tip Number 2
Network with current Customer Success Managers or professionals in similar roles. Engaging with them can provide insights into the day-to-day responsibilities and challenges, which can be invaluable when preparing for interviews.
✨Tip Number 3
Stay updated on industry trends and competitive landscapes related to software adoption. This knowledge will not only enhance your conversations with customers but also demonstrate your commitment to driving value through technology.
✨Tip Number 4
Prepare to discuss your experience in managing cross-functional teams and driving software adoption. Be ready to share specific examples of how you've successfully navigated challenges and contributed to customer success in previous roles.
We think you need these skills to ace Customer Success Manager Software Adoption
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications of a Customer Success Manager in software adoption. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Your CV should clearly showcase your experience in driving software adoption, managing customer relationships, and working with cross-functional teams. Use specific examples to demonstrate your impact in previous roles.
Write a Tailored Cover Letter: In your cover letter, express your passion for customer success and how your skills can help Cisco achieve its goals. Mention your understanding of recurring revenue concepts and your ability to develop software adoption plans.
Highlight Relevant Certifications: If you have any relevant certifications, such as CCIE or equivalent, be sure to include them in your application. This will strengthen your candidacy and show your commitment to the field.
How to prepare for a job interview at Cisco Systems
✨Understand the Role
Make sure you have a clear understanding of what a Customer Success Manager does, especially in the context of software adoption. Familiarise yourself with Cisco's offerings and how they relate to customer success. This will help you articulate how your skills align with the role.
✨Showcase Your Experience
Prepare to discuss your previous experience in driving software adoption and managing customer relationships. Be ready to share specific examples of how you've helped customers achieve their goals and overcome challenges, particularly in a technology setting.
✨Demonstrate Collaboration Skills
Since this role involves working closely with various teams, highlight your ability to collaborate effectively. Share instances where you've successfully worked with cross-functional teams to drive results, and emphasise your communication skills.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the company and the role. Inquire about the team dynamics, the tools they use for customer success, and how they measure the impact of software adoption. This demonstrates your proactive approach and genuine interest in contributing to their success.
