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- Tasks: Lead security and compliance for Webex Contact Center, ensuring standards are met globally.
- Company: Cisco's Customer Care Business Unit focuses on collaboration and customer success in a dynamic environment.
- Benefits: Enjoy hybrid work options, learning opportunities, and a commitment to social impact.
- Why this job: Join a diverse team that values unique perspectives and fosters an inclusive future.
- Qualifications: 10+ years in security and compliance; engineering background preferred; certifications like CISA are a plus.
- Other info: Collaborate with various teams and engage with customers about compliance.
The predicted salary is between 43200 - 72000 £ per year.
Cisco's Customer Care Business Unit (CCBU) is seeking a Security and Compliance engineer for its Webex Contact Center security and compliance team. This role offers an exciting opportunity to work in a dynamic environment focused on collaboration, delivering value, and ensuring customer success.
You will be responsible for driving the Security and Compliance program across the Webex Contact Center solution. This is a global role requiring understanding of privacy and compliance requirements across US, Europe, and APAC regions. Exposure to AI privacy regulations is a plus. This position requires excellent communication, negotiation, and collaboration skills to work with engineering, security, legal teams, and some customer interaction.
Minimum Qualifications
- 10+ years of experience in Security, Regulatory, and Compliance requirements
- Engineering background to coordinate with scrum teams on compliance tracking
- Experience working with external audit teams
- Proven track record in managing audits for large cloud deployments
- Experience with ISO 27001, SOC2, PCI-DSS standards
- Experience managing and triaging pen test reports
- Experience managing compliance programs using Conmon
Preferred Qualifications
- Knowledge of NIST SP 800-30, ISO 27005
- Quick learner with adaptability
- Excellent verbal and written communication skills
- Experience dealing with FedRamp cloud environments
- Certifications such as CISA (Certified Information Systems Auditor)
Who You'll Work With
- Collaborate with Engineering, Legal, and Sales teams to define security and compliance requirements.
- Manage Conmon programs across cloud deployments and work with compliance teams to meet audit standards.
- Support product teams to integrate security requirements from inception.
What You'll Do
- Ensure Webex Contact Center complies with security and regulatory standards from day one.
- Manage ongoing attestations for ISO, SOC2, PCI, and other standards by coordinating with audit, product management, and market access teams.
- Translate compliance requirements into engineering tasks within Jira.
- Work with internal and external audit teams to maintain the Security and Compliance Program.
- Oversee continuous monitoring programs across cloud services.
- Occasionally, communicate with customers about our compliance posture.
- Conduct compliance gap analyses and coordinate remediation efforts with Product Management, Legal, and Engineering teams.
#WeAreCisco celebrates diversity and inclusion, fostering a culture where every individual’s unique skills and perspectives contribute to our purpose of powering an inclusive future for all. We support learning, development, and hybrid work trends, encouraging employees to give their best and be their best. Our community initiatives include Employee Resource Organizations, volunteer time off, and a commitment to social impact. Join us to reimagine applications, secure enterprises, transform infrastructure, and achieve sustainability goals—toward a more inclusive future for everyone.
Compliance Tech Lead employer: Cisco Systems
Contact Detail:
Cisco Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Compliance Tech Lead
✨Tip Number 1
Familiarise yourself with the specific compliance standards mentioned in the job description, such as ISO 27001 and SOC2. Understanding these frameworks will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the security and compliance field, especially those who have experience with cloud deployments. Engaging with industry peers can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with managing audits and compliance programs. Be ready to share specific examples of how you've successfully navigated compliance challenges in previous roles.
✨Tip Number 4
Stay updated on the latest trends and regulations in AI privacy and compliance. Showing that you are proactive about learning can set you apart from other candidates and align with the company's focus on innovation.
We think you need these skills to ace Compliance Tech Lead
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and qualifications required for the Compliance Tech Lead position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: Emphasise your 10+ years of experience in Security, Regulatory, and Compliance. Provide specific examples of your work with external audit teams, managing audits for cloud deployments, and any exposure to AI privacy regulations.
Showcase Communication Skills: Since excellent communication is crucial for this role, include examples in your CV or cover letter that demonstrate your ability to collaborate with engineering, legal, and sales teams. Mention any successful negotiations or customer interactions you've had.
Tailor Your Documents: Ensure your CV and cover letter are tailored specifically for this position. Use keywords from the job description, such as ISO 27001, SOC2, PCI-DSS, and NIST SP 800-30, to make your application stand out to recruiters.
How to prepare for a job interview at Cisco Systems
✨Understand Compliance Standards
Familiarise yourself with key compliance standards such as ISO 27001, SOC2, and PCI-DSS. Be prepared to discuss how your experience aligns with these standards and how you can ensure adherence within the Webex Contact Center.
✨Showcase Communication Skills
Since this role involves collaboration with various teams, demonstrate your excellent communication skills. Prepare examples of how you've effectively communicated complex compliance requirements to non-technical stakeholders in the past.
✨Highlight Your Audit Experience
Be ready to talk about your experience managing audits for large cloud deployments. Discuss specific challenges you faced and how you overcame them, as well as your approach to working with external audit teams.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities in compliance situations. Think of examples where you've conducted compliance gap analyses or coordinated remediation efforts, and be ready to explain your thought process.
