Compliance Tech Lead

Compliance Tech Lead (Security and Compliance Engineer for Webex Contact Center) Who We Are Cisco\’s Customer Care Business Unit (CCBU) is seeking a Security and Compliance engineer for its Webex Contact Center security and compliance team. This role offers an exciting opportunity to work in a dynamic environment focused on collaboration, delivering value, and ensuring customer success. Who You Are You will be responsible for driving the Security and Compliance program across the Webex Contact Center solution. This is a global role requiring understanding of privacy and compliance requirements across US, Europe, and APAC regions. Exposure to AI privacy regulations is a plus. This position requires excellent communication, negotiation, and collaboration skills to work with engineering, security, legal teams, and some customer interaction. Minimum Qualifications 10+ years of experience in Security, Regulatory, and Compliance requirements Engineering background to coordinate with scrum teams on compliance tracking Experience working with external audit teams Proven track record in managing audits for large cloud deployments Experience with ISO 27001, SOC2, PCI-DSS standards Experience managing and triaging pen test reports Experience managing compliance programs using Conmon Preferred Qualifications Knowledge of NIST SP 800-30, ISO 27005 Quick learner with adaptability Excellent verbal and written communication skills Experience dealing with FedRamp cloud environments Certifications such as CISA (Certified Information Systems Auditor) Who You\’ll Work With Collaborate with Engineering, Legal, and Sales teams to define security and compliance requirements. Manage Conmon programs across cloud deployments and work with compliance teams to meet audit standards. Support product teams to integrate security requirements from inception. What You\’ll Do Ensure Webex Contact Center complies with security and regulatory standards from day one. Manage ongoing attestations for ISO, SOC2, PCI, and other standards by coordinating with audit, product management, and market access teams. Translate compliance requirements into engineering tasks within Jira. Work with internal and external audit teams to maintain the Security and Compliance Program. Oversee continuous monitoring programs across cloud services. Occasionally, communicate with customers about our compliance posture. Conduct compliance gap analyses and coordinate remediation efforts with Product Management, Legal, and Engineering teams. #WeAreCisco celebrates diversity and inclusion, fostering a culture where every individual’s unique skills and perspectives contribute to our purpose of powering an inclusive future for all. We support learning, development, and hybrid work trends, encouraging employees to give their best and be their best. Our community initiatives include Employee Resource Organizations, volunteer time off, and a commitment to social impact. Join us to reimagine applications, secure enterprises, transform infrastructure, and achieve sustainability goals—toward a more inclusive future for everyone. #J-18808-Ljbffr