At a Glance
- Tasks: Lead a team in delivering and improving Cisco Telephony and Videoconferencing services.
- Company: Join a diverse and inclusive tech company focused on collaboration and innovation.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Embrace a culture of respect and equality while advancing your career.
- Why this job: Make a real impact by leading cutting-edge projects in a global setting.
- Qualifications: 5+ years in Cisco Unified Communications with strong leadership skills.
The predicted salary is between 65250 - 79750 £ per year.
We are looking for an experienced Cisco Telephony & Videoconferencing Team Lead to lead the delivery, support, and continuous improvement of our Cisco Collaboration environment.
This role combines hands-on technical expertise with team leadership, taking ownership of Cisco telephony and video conferencing services in a global, customer-focused environment.
Key Responsibilities
- Lead and mentor a team of engineers and technicians.
- Act as the senior technical escalation point for complex incidents and major outages.
- Lead Cisco Telephony and Videoconferencing projects from design through implementation.
- Drive Major Incident, Problem Management, and Root Cause Analysis activities.
- Collaborate with customers, Service Delivery Managers, and technical teams to deliver high-quality services.
- Ensure knowledge transfer, technical standards, and operational excellence across the team.
- Maintain and review HLDs, LLDs, procedures, and technical documentation.
- Oversee testing, validation, and implementation of hardware and configurations.
Essential Skills & Experience
- 5+ years experience in Cisco Unified Communications and Collaboration environments.
- Strong expertise in: Cisco Unified Communications Manager (CUCM)
- Strong expertise in: Unity Connection
- Strong expertise in: Jabber
- Strong expertise in: Cisco IP Phones
- Strong expertise in: Cisco Meeting Server (CMS)
- Strong expertise in: Cisco Tele Presence Management Suite (TMS)
- Strong expertise in: Cisco Video Endpoints
- Strong knowledge of SIP and H.323 protocols.
- Experience with VMware v7/v8.
- Proven experience leading technical teams, projects, or service delivery activities.
- Fluent English (written and spoken).
Desirable Skills
- Kurmi, Telisca, RTMT, Prognosis, Peter Connects WAN/LAN networking and security Systems administration and desktop environments
- Reasonable Adjustments
Respect and equality are core values to us.
We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives.
Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
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Network Team Lead employer: Cisco Systems, Inc.
Cisco is an exceptional employer that fosters a culture of innovation and collaboration, empowering employees to lead transformative projects in the AI era. With a commitment to professional growth, employees benefit from extensive training opportunities and mentorship within a diverse, multidisciplinary team. Located in the UK, Cisco offers a dynamic work environment where your contributions directly impact global infrastructure, making it a rewarding place to build a meaningful career.
