At a Glance
- Tasks: Lead product solutions and drive improvements while engaging with customers and partners.
- Company: Join a leading tech company known for innovation and inclusivity.
- Benefits: Attractive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on collaboration and continuous learning.
- Why this job: Shape the future of technology and make a real difference in customer experiences.
- Qualifications: 10+ years in a customer-facing role with networking expertise and strong communication skills.
The predicted salary is between 80000 - 100000 £ per year.
Responsibilities
- Technical ownership for a product or solution
- Influences product improvement plans
- Understands and articulates business challenges and opportunities for assigned product or solution
- Remains cognizant of industry changes, challenges and findings; integrates industry issues for customer benefit
- Provides recommendations for functionality improvements based on own/customer feedback
- Contributes to developing product architectural documentation for assigned products, in collaboration with product teams
- Engages in complex technical discussions with customers/partners to demonstrate new technologies and products specifications
- May present value proposition of products to customers/partners and other internal and external stakeholders (e.g., CX partners, Field, Sales Enablement and/or Engineering teams)
- Researches information and analyzes findings (typically on multiple technologies on a single platform) to articulate competitive differentiation
- Creates output/findings reports (e.g., hardware product breakdowns) to communicate findings to peer/senior team members
- Guides the creation of field/customer-facing technical collateral (e.g., technical white papers, deployment guides, methodology documents) for new products and technology releases
Qualifications
- Networking domain expertise and experience
- 10+ years in a TME, SE, or other similar customer-facing role
- Extensive customer and field experience, ideally covering both enterprises and service providers
- Demonstrated success in building demos and creating technical content, such as best practice guides, and reference architectures
- Bachelor's degree, preferably in computer science or engineering
- Technical certifications, such as CCNA, CCNP, CCIE, or other, demonstrating knowledge in areas such as networking, CloudOps, DevOps, and automation
- Excellent verbal and written skills and a willingness to present and defend your ideas
- Customer-focused self-starter with high levels of initiative, commitment, energy, and comfort working in dynamic environments alongside a distributed, worldwide team
- Knowledge of Python or other programming languages is a plus
We think you need these skills to ace Product Solutions Architect in City of Westminster
Technical Ownership
Product Improvement Planning
Business Analysis
Industry Awareness
Customer Feedback Integration
Product Architectural Documentation
Technical Discussions
