At a Glance
- Tasks: Lead customer interactions and enhance reliability for cutting-edge cloud-native products.
- Company: Join Isovalent, part of Cisco, a leader in open-source networking solutions.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on collaboration and career advancement.
- Why this job: Make a real impact by supporting enterprise customers with innovative technologies.
- Qualifications: 6+ years in technical support, Kubernetes expertise, and strong networking knowledge.
The predicted salary is between 70000 - 90000 £ per year.
As a Customer Reliability Engineer (CRE), you are the tip of the spear in interacting with our customers. Our CRE team adapts the best practices of Site Reliability Engineering (SRE) and applies them to our customers. This role is focused on bringing this practice to the Isovalent software suite of products running on-premises and in major cloud providers on Kubernetes. As part of the role, you will gain a deep understanding of our customers, their architecture down into their various configurations. You will work with various stakeholders, internally and externally to provide world class support and issue resolution to various incidents and enhance our organization’s view into the health of our various customers.
Qualifications
- 6+ years of direct experience supporting and engaging with enterprise customers in a technical capacity.
- Experience securing operating system (OS) instances, applications, and/or distributed systems.
- Experience in operating Linux systems.
- Experience managing and scaling Kubernetes clusters in production environments.
- Experience with at least one major cloud provider (AWS, Azure, or GCP).
- Demonstrated expertise in networking concepts and technologies across OSI layers 2 through 7, knowledge of standard methodologies for Linux operating system security and application in cloud-native technologies and environments.
- Evidence of direct experience using network troubleshooting tools, including but not limited to packet capture and analysis utilities.
- At least 2+ years of experience acting as a higher escalation point across multiple product lines.
- Experience resolving issues with Kubernetes and cloud-native technologies in small to medium size Kubernetes environments.
- Prior professional experience with Container Networking Interfaces (CNI) including installation, configuration, and troubleshooting.
- Knowledge of Customer Reliability Engineering (CRE) practices, including Production Readiness Reviews (PRRs), Customer Test Environments (CuTEs), tooling, monitoring, knowledge base creation, and retrospectives.
- Hands‑on experience with Terraform for deployment of infrastructure resources.
Customer Delivery Engineering Technical Leader in City of Westminster employer: Cisco Systems Inc
Isovalent, now part of Cisco, is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to engage deeply with customers and enhance their technical skills. With a strong focus on employee growth, Isovalent offers opportunities to work with cutting-edge technologies in a supportive environment, ensuring that team members can thrive both personally and professionally while contributing to impactful projects in the cloud-native space.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Engineering Technical Leader in City of Westminster
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or conferences where you can connect with folks in the Customer Reliability Engineering space. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects related to Kubernetes, cloud providers, and networking. This gives potential employers a tangible look at what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to Linux systems, Kubernetes, and customer support scenarios. Practising with a friend or using mock interview platforms can help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to make a difference in the world of cloud-native technologies. Your next big opportunity could be just a click away!
We think you need these skills to ace Customer Delivery Engineering Technical Leader in City of Westminster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Delivery Engineering Technical Leader role. Highlight your experience with Kubernetes, cloud providers, and any relevant technical achievements to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our needs. Don’t forget to mention your experience in customer engagement and reliability engineering.
Showcase Your Technical Skills:We love seeing hands-on experience! Be sure to include specific examples of your work with Linux systems, network troubleshooting, and Terraform. This will help us understand your technical prowess and how you can contribute to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at Isovalent!
How to prepare for a job interview at Cisco Systems Inc
✨Know Your Tech Inside Out
Make sure you have a solid grasp of the technologies mentioned in the job description, especially Kubernetes, Linux systems, and cloud providers like AWS or Azure. Brush up on your knowledge of networking concepts and be ready to discuss how you've applied these in real-world scenarios.
✨Showcase Your Customer Engagement Skills
As a Customer Reliability Engineer, your ability to interact with customers is key. Prepare examples of how you've successfully supported enterprise customers in the past. Highlight any experiences where you resolved complex issues or improved customer satisfaction.
✨Demonstrate Problem-Solving Abilities
Be ready to tackle hypothetical scenarios during the interview. Think about how you would approach troubleshooting a Kubernetes issue or securing an OS instance. This will show your analytical skills and your ability to think on your feet.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about Isovalent's products, their approach to Customer Reliability Engineering, or their team dynamics. This not only shows your interest but also helps you gauge if the company is the right fit for you.
