AI Program Manager, P&C in City of Westminster

P&C is bringing AI into how we hire, develop, support, and connect with our people. This role drives the projects that make that real - turning leadership intent into delivered work that changes how P&C and 3P teams operate every day. You'll partner with senior leaders across P&C and 3P, work shoulder-to-shoulder with product, engineering, and operations partners, and own the end-to-end execution of 3P prioritized projects supporting our AI initiatives. If you thrive in complexity, bring order to ambiguity, and like turning strategy into execution, this is a chance to do visible, high-impact work at the center of how Cisco is changing the way we work.

What You'll Do

• Own delivery of top prioritized AI projects embedded in P&C workflows and services, from intake through launch and adoption.
• Be part of the execution team; not only a consultant.
• Translate strategy from senior P&C and 3P leaders into clear plans, milestones, and decision points the broader team can run with.
• Build the structure these programs need: governance, working teams, status cadences, and decision frameworks - right-sized to the work.
• Run cross-functional teams across IT, design, data, legal, privacy, and operations.
• Hold partners accountable and unblock issues fast.
• Surface tradeoffs early.
• Frame options for senior leaders so decisions get made on time and don't stall the work.
• Communicate clearly and often. Tailor updates for executive audiences, working teams, and stakeholders who only need the headline.
• Track outcomes, not just delivery dates.
• Define what success looks like up front and measure whether projects actually moved the needle for P&C.
• Spot risks across the portfolio - dependencies, capacity, scope creep, change management - and resolve them before they slow delivery.
• Bring rigor to AI-specific considerations: data readiness, responsible AI review, change management for the people whose work will change.

Who You Are

• A builder, not a maintainer. You like shaping how something should work as much as running it.
• Comfortable with ambiguity. You can take a fuzzy problem from a senior leader and turn it into a plan a team can execute against.
• Calm under pressure. You don't flinch when scope shifts, priorities change, or the room gets senior.
• A direct, concise communicator. You write tight status updates, run focused meetings, and don't pad your work with noise.
• Genuinely collaborative. You build trust with leaders, peers, and working teams - and people want to work with you again.
• Curious about AI. You don't need to be an ML engineer, but you're paying attention to what these tools can and can't do, and you're thoughtful about how they show up in people's work.
• Outcome-oriented. You care more about whether the project changed something than whether the Gantt chart looked clean.

7+ years of project or program management experience, or comparable roles delivering complex cross-functional work. Track record of leading multiple concurrent projects with senior stakeholders, including executive-level audiences. Experience operating in ambiguous environments where the path, scope, and stakeholders are still being defined. Strong written and verbal communication, including the ability to brief senior leaders and align large groups. Demonstrated ability to drive decisions across functions where you don't have direct authority. Bachelor's degree or equivalent practical experience.

Preferred Qualifications

• Familiarity with how AI or technology programs get delivered in an enterprise environment - working with product, engineering, and data partners.
• Project Management Professional (PMP) or Portfolio Management Professional (PMP) certification.

At Cisco, we're revolutionizing how data and infrastructure connect and protect organisations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.