Start Date: As soon as possible
Location: Feltham, United Kingdom (We follow a hybrid work approach with a minimum of 3 days per week of office presence.)
Working hours: Shifts between 7.00-16.00 and 10.00-19.00 on a monthly rotational basis
Meet the Team
You’ll be part of a collaborative team of Apple Technical Advisors supporting Cisco employees around the world. You’ll work closely with your immediate team while learning from Cisco’s Engineering and Knowledge Management teams, as well as fellow Apple Advisors globally. This is a great opportunity to grow your technical skills in a supportive, team-oriented environment.
Your Impact
You’re curious, people-focused, and eager to build a career in technical support. As an Apple Technical Advisor, you’ll be a friendly and professional first point of contact, helping users resolve everyday technical issues on macOS and iOS devices. You’re comfortable learning new tools, asking questions, and applying feedback as you develop your troubleshooting skills. You’ll receive training and ongoing support to help you succeed in the role.
With guidance and support from your team, you will:
- Support global Cisco employees via chat and phone for Mac and iOS‑related issues, including:
- macOS and iOS setup and upgrades
- Password resets and authentication support
- Network connectivity and VPN access
- Mobile Device Management (MDM) enrollment
- Installing and using macOS and iOS applications
- Assist with setting up computer peripherals and basic networking hardware
- Help coordinate hardware repairs or replacements when needed
- Accurately document support interactions using ticketing systems
- Learn to recognize common issues and trends and share insights with your team
- Act as a positive advocate for the Apple ecosystem by sharing helpful tips and best practices
- Participate in training sessions to stay current with Apple technologies
- Contribute ideas to improve support documentation and knowledge articles
Minimum Qualifications
- Entry‑level experience in technical support, IT, or customer service (internships, help desk roles, or similar experience welcome)
- Basic familiarity with macOS and/or iOS devices
- Good written and verbal communication skills in English
- Ability to manage multiple tasks and follow established support processes
Preferred Qualifications
- Coursework, certifications, or personal experience related to IT or Apple technology
- Exposure to IT ticketing systems
- Basic understanding of networking concepts
- Familiarity with standard workplace productivity tools
- Interest in Apple certifications or continued technical learning
- Comfort providing support via phone and chat
- Strong problem‑solving skills and a willingness to learn new technologies
- Ability to explain technical concepts clearly to non‑technical users
- Ability to manage multiple tasks and follow established support processes
