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- Tasks: Provide top-notch technical support for Apple devices to Cisco employees worldwide.
- Company: Join Cisco, a leader in technology, committed to an inclusive future and employee growth.
- Benefits: Enjoy flexible working hours, paid volunteer time, and comprehensive health benefits.
- Why this job: Be part of a dynamic team, learn about cutting-edge tech, and make a real impact.
- Qualifications: Two years of technical troubleshooting experience with Apple devices and strong customer service skills.
- Other info: Work in a hybrid setting and collaborate globally with diverse teams.
The predicted salary is between 30000 - 42000 £ per year.
You will work directly with your team of Apple Technical Advisors, while also working in tandem with Cisco’s Engineering and Knowledge Management teams as well as fellow Apple Advisors across the globe. As an Apple Technical Advisor, you’ll be a friendly voice, providing world-class troubleshooting and technical support. You’ll continue to keep your skills sharp by learning about the ever-changing macOS and iOS, monitor trending issues and creatively work to solve these issues to keep Cisco employees online and productive. You’ll be the first line of support for global Cisco employees.
Your Impact
- MacOS or iOS upgrades and initial setup
- Authentication and password reset
- Network connectivity and VPN
- Installation, troubleshooting and use of an array of macOS or iOS applications
- Support the setup of computer peripherals and networking hardware
- Facilitate hardware repairs or replacement
- Thoroughly document the support engagement
- Monitor issue trends to report through team leadership
- Be an advocate for the Apple ecosystem, sharing tips and tricks
- Stay up to date with Apple technology through internal training opportunities and monitoring technical publications and industry trends
- Collaborate with the Knowledge Management team to improve support content
- Maintain full ownership of cases to ensure exceptional support experience
- Communicate with engineering teams to find solutions and escalate issues
Minimum Qualifications:
- Two years of professional technical troubleshooting expertise with Apple devices
- Experience in customer service or technical troubleshooting via phone and chat
- Ability to convey technical ideas and troubleshooting information to a nontechnical audience
- Experience in the use, set up and troubleshooting of macOS and iOS in a business environment
- Experience with macOS and iOS applications and tooling such as Microsoft Office 365
- Experience with the technologies used in Mobile Device Management (MDM)
- Technical proficiency, with a highly developed ability to acquire new technical skills and apply these new skills to your support role.
- Flexible to work between the hours of 7:00 a.m. and 7:00 p.m GMT in a hybrid work setting
Preferred Qualifications:
- Apple IT Certifications
- Experience with IT Ticketing Systems
- Familiar with Networking technologies and concepts
- Experience with Multi Factor Authentication (MFA) & Single sign-on (SSO)
- Ability to work independently, multitask and prioritize tasks
Apple Technical Advisor employer: Cisco Systems, Inc.
Contact Detail:
Cisco Systems, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apple Technical Advisor
✨Tip Number 1
Familiarise yourself with the latest macOS and iOS updates. Being knowledgeable about the newest features and troubleshooting methods will not only boost your confidence but also impress your potential employers during interviews.
✨Tip Number 2
Engage with online communities or forums related to Apple products and technical support. This will help you stay updated on common issues and solutions, and you can even share your insights, showcasing your expertise.
✨Tip Number 3
Practice your communication skills, especially in explaining technical concepts to non-technical users. Role-playing scenarios with friends or family can help you refine your ability to convey information clearly and effectively.
✨Tip Number 4
Network with current or former Apple Technical Advisors on platforms like LinkedIn. They can provide valuable insights into the role and may even refer you internally, increasing your chances of landing the job.
We think you need these skills to ace Apple Technical Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical troubleshooting, especially with Apple devices. Emphasise any customer service roles and your ability to communicate technical concepts to non-technical users.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and your understanding of the Apple ecosystem. Mention specific experiences that demonstrate your troubleshooting skills and your ability to work collaboratively with teams.
Showcase Relevant Skills: Clearly list your technical skills related to macOS and iOS, including any experience with Mobile Device Management (MDM) and IT ticketing systems. Highlight your adaptability and willingness to learn new technologies.
Prepare for Potential Questions: Anticipate questions related to troubleshooting scenarios and customer service experiences. Be ready to discuss how you would handle common technical issues and your approach to maintaining a positive user experience.
How to prepare for a job interview at Cisco Systems, Inc.
✨Show Your Technical Skills
Be prepared to discuss your experience with macOS and iOS, especially in troubleshooting and support. Highlight specific examples where you've successfully resolved technical issues, as this will demonstrate your capability to handle the role.
✨Communicate Clearly
Since you'll be conveying technical information to non-technical users, practice explaining complex concepts in simple terms. This will showcase your ability to connect with a diverse audience and ensure they understand the solutions you provide.
✨Stay Updated on Apple Technologies
Familiarise yourself with the latest updates and trends in Apple technology. Mention any recent changes or features in macOS or iOS during your interview to show that you're proactive about keeping your knowledge current.
✨Demonstrate Team Collaboration
Emphasise your experience working in teams, especially in a technical support environment. Share examples of how you've collaborated with others to solve problems or improve processes, as this aligns with the collaborative nature of the role.
