At a Glance
- Tasks: Drive services growth and develop tailored solutions for customers.
- Company: Join a leading tech company focused on customer success and innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on personal and professional development.
- Why this job: Make a real impact by building long-term relationships and driving service adoption.
- Qualifications: Strong relationship-building skills and experience in sales or account management.
The predicted salary is between 50000 - 70000 £ per year.
As the Account Executive, you will own the overall services strategy and support teams to drive incremental services growth. You will work closely with the Account Team to develop opportunities and drive them to closure, growing our Recurring Revenue business. Your role ensures customers receive efficient support coverage and professional services aligned with their encouraged outcomes. You will engage specialist teams to improve the sales process and partner optimally with Customer Success to boost services adoption. By leveraging customer and data insights, you will identify and manage opportunities across a diverse account mix to expand service coverage and impact. Building and sustaining strong, long‑term customer relationships, you will collaborate to develop demand for new services aligned with customer business needs and upsell or cross‑sell additional solutions during new and renewal pursuits. Staying advised about industry trends, market dynamics, and competitive landscapes, you will align your efforts to accounts, territories, and segments.
What You'll Do
- Lead sophisticated, high‑value deals by crafting tailored service solutions and negotiating terms with customers, while coordinating accounts within large or strategically significant regions to drive customer happiness and develop long‑term service partnerships.
- Your role involves engaging service buyers and influencers by connecting business struggles to meaningful implications and tailoring messaging to reflect broader value and vitality.
- You will sustain committed champions and economic buyers, effectively clearing hurdles in the paper process and recasting decision criteria around measurable outcomes.
- Leading discovery efforts, you will develop approaches that showcase Cisco’s distinctive value and implement plans to ensure alignment with customer expectations and uphold agreed‑upon standards.
- You will drive the use of customer and market data to elevate conversations, delivering insights that advise decision‑making and optimize service outcomes.
- Facilitating initiatives that promote accountability across teams, you will ensure all customer interactions reflect agreed service standards.
- Offering expertise to account teams, you will help develop service offering approaches via account planning and promote expansion through lifecycle selling.
- You will lead cross‑team knowledge sharing on market trends, technology, and Cisco services, aligning collective expertise with customer needs and service strategy while applying an outcomes‑based end‑to‑end selling approach.
- Advising strategies across teams, you will foster partnerships that improve Cisco’s ability to meet customer needs and drive growth.
- Additionally, you will lead initiatives to improve sales process difficulty and accurate forecasting, conduct customer engagements with the credibility required to align every interaction with Cisco’s and the customer’s mutual strategic objectives, and build excellent relationships within customer accounts while influencing account managers, specialists, and channels.
What Is Required
- Niche focus on new and renew upsell of Premium Services, integrating them into buying programs, including Point of Sale and Uncovered Product Attach.
- Customer engagement and accountability with approximately 60% external customer or internal/external account team interaction.
- Strong relationship‑building skills with customers, partners, and Account Teams to qualify opportunities and identify customer challenges.
- Active participation in the internal sales process, starting with Strategic Account Planning, including the Adoption Accountability Plan, and concluding at deal closure.
- Majority of time spent on new opportunities and upselling services during renewal cycles to improve customer value.
- High engagement and cross‑functional collaboration with Account Teams, CX product management, renewals, global services sales, and other functions such as architectures and portfolio Account Executives.
- Ability to manage medium to high complexity sales cycles, with deal lengths averaging 6 to 18 months and deal sizes ranging from 500K to over 5M.
- Success measured by offer penetration, including Premium, New Technical, Multi‑Year, or Incubation Services.
Account Executive - Services employer: Cisco Systems Inc
As an Account Executive at our company, you will thrive in a dynamic and supportive work culture that prioritises employee growth and collaboration. We offer competitive benefits, including professional development opportunities and a focus on work-life balance, all within a vibrant location that fosters innovation and creativity. Join us to build meaningful relationships with customers while driving impactful service solutions that contribute to your career advancement and the success of our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Account Executive - Services
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Account Executive - Services at Cisco Systems Inc, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Cisco Systems Inc. Tailor your message to explain why you’re drawn to them and how you can contribute as a Account Executive - Services. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Account Executive - Services
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Cisco Systems Inc:When writing your cover letter, make sure to tailor your message specifically for Cisco Systems Inc. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Cisco Systems Inc
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Cisco Systems Inc that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Cisco Systems Inc that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Cisco Systems Inc’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
