Project Specialist, Graduate, UK

AI or Artificial Intelligence, Cloud & AI (DCN & Compute), Collaboration, Security, Webex (Collaboration), Wireless, Mobility

Job Id

1447681

• Location: Feltham, United Kingdom
• Area of Interest Project or Program Management
• Job Type Early in Career
• Technology Interest AI or Artificial Intelligence, Cloud & AI (DCN & Compute), Collaboration, Security, Webex (Collaboration), Wireless, Mobility
• Job Id 1447681

New

Customer Project Specialist – September Start 2025

While reading our job description, please remember – we understand from experience that not ticking every box on the skills sections stops many from applying. You should apply if you feel you are the right person for the job and have the aptitude to learn and deliver results .

What You\’ll Do

At Cisco we are making a big difference for our customers, and we want to provide them with an incredible experience each time they interact with us.The Customer Project Manager is instrumental in leading exceptional experiences for our customers as they are the bridge between Sales, our Delivery functions, and the Customer, building trusted relationships and demonstrating value.

Role Description

• Leads several projects to enable the realization of customer benefits and achieve customer value
• Commercial management:
• P&L, revenue, and cost management activities across the direct and virtual team
• Customer relationship management – responsible and accountable for Customer Delivery
• Able to navigateproject delivery across multi-cultured matrixed environment – development of collaborative partnerships with the customer, sales and other Ciscoorganizations
• Perform overallproject-level planning, resource management, stakeholder engagement, communications planning and oversight of interdependent projects ensuring smooth transition to Operations
• Responsible for project metric tracking, accountable to delivering projects on-time, within budget, with high quality while achieving customer satisfaction
• Identify opportunities for additional business, provide input to presales evaluation, requirements gathering, and renewals
• Contribute to Cisco’s Project Manager Role Community by sharing lessons learned and best practices, and involvement in strategic initiative
• Delivery prioritizationand planning – developing and maintaining a prioritizedplan to deliver services that align and contribute to customerstrategic outcomes. Proactive decision making across virtual project teams
• Project execution – working knowledge of ITIL and agile working practices, management of SLA\’s and Critical Milestones, development of get well/ acceleration plans
• Challenges the norm and seeks ways to add value.Drives innovation, leading the team to challenge the norm and carefully disrupt where an opportunity arises to improve the experience to our customer.
• Identifyproject risk, issues, and risk response strategy; ensure Change Management execution to drive delivery and contract alignment for project duration.
• Ensuresproject remains in alignment with organizational strategic objectives and that project benefits are realized

Who You\’ll Work With

You will work closely with your counterparts in the sales and other Cisco organisations as one team, there will be no divide we show up and behave as one organisation. You will build relationships across CX to garner support for your customer and to leverage an exceptional customer experience. Silo working is the anti-thesis to how you operate, you are all about collaboration and achieving as a team

We want to make an impact both how our customers adopt the services and how they value the service delivery. Customer satisfaction is our key driver.As the successful candidate, you will be responsible for service delivery experience toour Customers and assume responsibility for the delivery, management, continuous improvement, and growth of Cisco Services. This will include direct, in-direct staff and vendors to ensure all functions are delivered to meet/exceedcustomer expectations.

This role may require a regular onsite presence, so you must be prepared to travel to customer and Cisco locations.We want to see you, we want to know you and so do your customers.

The minimum requirements for the role are:

• You are a recent graduate or on your final year of studies towards a degree or related program or other academic certification; equivalent experience accepted in lieu of degree (0-3 years of experience)
• Strong organizational and leadership skills
• Interest in technology and understand technical issues, and can leverage technical expertise of others
• You produce quality work under pressure with immediate deadlines
• You are able to adjust in rapidly changing environment and to prioritize your activities/set the right expectations with your internal and external stakeholders.
• You have written, verbal communication skills, with the ability to present to large groups with confidence
• Project management (ex. CAPM, PMP, PRINCE2) and/or ITIL certification is a great plus

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company, and a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it).

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA). We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate\’s hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees haveaccess to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days ofvacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Offpolicy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours ofunused sick timewill be carried forwardfrom one calendar yearto the nextsuch that the maximum number of sick time hours an employee may have available is160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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