At a Glance
- Tasks: Book and manage all aspects of business travel, from flights to hotels.
- Company: Join a leading Travel Management Company with over 50 years of experience.
- Benefits: Enjoy a competitive salary, hybrid working model, and company perks.
- Other info: Flexible work environment with opportunities for growth in the travel industry.
- Why this job: Be part of a global team and make travel easier for businesses.
- Qualifications: Experience with GDS systems and strong customer service skills required.
The predicted salary is between 31500 - 38500 £ per year.
CTI (Cisalpina Tours International) with over 50 years of experience, is a leading
Travel Management Company in the Business Travel sector.
It is part of
MSC Group , global leader in maritime transport and third-largest player in the cruise industry, with operations in 150 countries and over 150.000 employees worldwide.
In alignment with our ambitious international expansion, we are actively seeking experienced Business Travel Consultants to play a key role in contributing to its success.
THE ROLE
As a Business Travel Consultant at CTI, you will be responsible for
- Booking all aspects of Business Travel including flights, rail, hotel, car hire, and taxi reservations.
- Issuing tickets, handling possible changes, cancellations, and refunds.
- Managing the entire inquiry process, from searching for various fares and travel options to presenting optimal solutions to the client.
- Exploring and researching everything from low-cost options through to round the world itineraries.
- Overseeing each booking, ensuring client profile details are considered, travel policies are adhered to, and advising on necessary VISA requirements.
- Responding to emails and calls within the client's SLA (Service Level Agreement).
- Managing travel projects, ranging from individual reservations to large groups.
- Providing alternative options to clients within their travel policy.
- WHAT WE ARE LOOKING FOR IN YOU
Our ideal candidate possesses
- Practical, hands-on experience specifically with at least one of the following major Global Distribution Systems (GDS):
AMADEUS, GALILEO, or SABRE .
- Confident and clear spoken and written English. Additional language skills are considered a plus.
- Proficiency in technology products, including Outlook, Word, Excel, Power Point, and Google Docs.
- Outstanding geographical and product knowledge of destinations and airlines.
- Strong organizational skills and excellent customer service and communication abilities.
- A passion for travel and a commitment to delivering service excellence.
- THE OFFER
We provide
- Competitive salary based on your professional profile and experience, together with company benefits.
- Permanent contract, subject to an initial probationary period.
- Full-time position: Monday to Friday, 37.5 hours per week.
- Hybrid working model: flexibility to work from home 2 days per week and from our office 3 days per week.
Where?
This opportunity is available at either of our two office locations
Can you picture yourself in this role and see that you match what we’re looking for? and let’s get to know each other!
#J-18808-Ljbffr
Business Travel Consultant employer: CISALPINA TOURS SPA
CTI (Cisalpina Tours International) is an exceptional employer, offering a dynamic work environment where experienced Business Travel Consultants can thrive. With a competitive salary, comprehensive benefits, and a hybrid working model that promotes work-life balance, employees are encouraged to grow professionally while being part of a globally recognised company within the MSC Group. The collaborative culture fosters innovation and excellence, making it an ideal place for those passionate about travel and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Business Travel Consultant
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like CISALPINA TOURS SPA who are looking for fresh talent for roles like Business Travel Consultant.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like CISALPINA TOURS SPA and give you a leg up for your Business Travel Consultant application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Business Travel Consultant openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Business Travel Consultant
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Business Travel Consultant role at CISALPINA TOURS SPA.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Business Travel Consultant position at CISALPINA TOURS SPA.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of CISALPINA TOURS SPA.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to CISALPINA TOURS SPA's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Business Travel Consultant.
How to prepare for a job interview at CISALPINA TOURS SPA
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at CISALPINA TOURS SPA.
