Security Supervisor - Days & Nights

CIS have an exciting opportunity for a Ground Security Supervisor, who will be responsible for providing exceptional leadership and direction to the Security Teams, supporting the safe and effective operation of the park 24 hours a day, 7 days a week.

The role provides clear and timely communication on key operational and customer service matters and ensures guests and staff are always protected.

The LLDC East Bank is a major development within Queen Elizabeth Olympic Park, bringing together cultural, educational, commercial and community organisations.

The area provides a busy and varied environment, requiring a professional security operation to support staff, visitors, contractors and the wider park community.

Information

• Position

Ground Security Supervisor

• Location

East London

• Salary

£16.94 per hour

• Hours

Average 42 hours per week

• Shifts

4 On 4 Off - Days & Nights

Job Requirements

• Valid SIA Door Supervisor Licence.
• Valid SIA CCTV Licence is desirable.
• Full driving licence is desirable.
• Security industry experience is required, with an understanding of licensing, events, public spaces and corporate environments.
• Ability to contribute to a team and work effectively using own initiative.
• Able to communicate clearly and effectively at all levels within the organisation.
• Complete working knowledge of all relevant systems, processes and procedures.
• Experience of managing people and challenging situations.
• Skilled negotiator with the ability to resolve issues.
• Decisive and assertive decision maker, able to prioritise actions and achieve required results.
• Excellent report-writing and analytical skills, with strong attention to detail.
• Excellent organisational and time management skills.
• Positive attitude towards dealing with people and taking on challenges.
• Understanding of large mass participation events would be an advantage.

• Be confident you can undertake 100% of all specific duties.?

• Be able to provide all the documentation and vetting information?requested.?

Job Duties & Responsibilities

• Brief ground officers correctly so they can effectively carry out their daily duties.
• Manage officer allocation during operating hours and events, including break relief.
• Ensure all incidents are managed effectively through to completion and are correctly logged.
• Ensure enforcement of park rules, by-laws and Parking Enforcement requirements.
• Complete and check all reports.
• Ensure life-safety equipment and other security equipment is in working order and ready for use.
• Complete weekly and monthly audits.
• Maintain standards of dress, safety and presentation across the QEOP Security Team.
• Manage staff misconduct matters and monitor staff time and attendance.
• Provide day-to-day management and supervision of ground officers.
• Ensure ground officers complete patrol routes and check all required equipment and locations in line with patrol routes, intelligence and briefings.
• Review the performance and quality of ground staff monthly to maintain high performance standards.
• Provide continued training and coaching to ground staff to enhance performance and provide job enrichment.
• Be fully conversant with the methods of working for all equipment and ensure standards are appropriate for the property.
• Assist with the recruitment process for new staff.
• Ensure all staff receive the required level of supervision.
• Conduct and monitor 3/6-month reviews and annual appraisals.
• Ensure staff are site trained and have signed the Assignment and Procedure Instructions.
• Ensure updated Assignment and Procedure Instructions are followed and raise corrective actions where they are not.
• Ensure contractual requirements are fulfilled and escalating issues or concerns to the Security Team Manager.
• Handle day-to-day enquiries relating to the security operation of the park.
• Show initiative and respond proactively to operational requirements.
• Carry out any other reasonable request from the Management Team.

Benefits

• Health care plan (HSF)
• Perk Box (HSF) - discounts & offers from cinema tickets to days out
• Cycle to work scheme
• Tailored Site Uniform
• First class training allowing you to develop your skills
• A view for career development
• Long service & Employee Recognition awards

• And much more!!

A globally recognised Security Solutions Specialist delivering service excellence, to our Customers, Colleagues, and Communities.

CIS is an independently owned business providing professional security solutions across the UK and Ireland.

Our people are at the heart of everything we do.

They have a sense of belonging and togetherness that manifests itself in operational excellence and world-class customer service.

CIS Security is a multi-award-winning company, recently being awarded World's Happiest Workplace in 2025.

At CIS Security Ltd, we do not just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our Customers, Colleagues, and Communities.

CIS Security Ltd is proud to be an equal opportunity employer and value diversity.

We welcome applications from all sections of the community.

All employment is decisions are based on qualifications, quality, and business needs.

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