Security Operations Manager - Monday to Friday

CIS Security has an exceptional opportunity for an experienced Security Operations Manager to lead operations for the tallest commercial skyscraper in the prestigious location in the heart of London. We are seeking an inspiring, highly capable leader who will drive the delivery of a world-class, customer-focused security service, ensuring a safe, welcoming, and seamless experience for occupiers and visitors alike. The successful candidate will play a pivotal role in setting high standards, driving innovation, and embedding a culture of continuous improvement within this landmark high-rise building.

The role holds operational and strategic responsibility for delivering a best-in-class, five-star security service in line with the site's standards, driving performance through KPI management, risk mitigation, training, budget control, and stakeholder engagement. The Security Operations Manager acts as a key link between front-line security teams and the Head of Security, translating strategic objectives into effective daily operations while championing the building's values around sustainability, wellness, inclusion, and continuous learning.

Experience & Skills Required

• Proven experience in a Site Management or Head of Security position for a minimum of 5 years for a portfolio worth at least £1m
• Preferable experience within a complex, high-profile environment
• Demonstrable experience managing a large multi-skilled, diverse team of not less than 30 personnel
• Valid SIA Licence (essential)
• Strong people management skills with the ability to motivate, coach, and develop others
• Commercial awareness with experience managing budgets, cost control, and procurement
• Proven ability to manage key stakeholders and customers within complex environments
• Excellent interpersonal, communication, and influencing skills, with confidence delivering presentations and reports to senior stakeholders
• Results-driven with a strong focus on performance, quality, and continuous improvement in line with the site's values
• Highly organised, with strong analytical skills for KPI and performance reporting
• A calm, decisive, and resilient approach, able to lead effectively in high-pressure or emergency situations
• Sound understanding of security legislation, licensing (e.g. SIA) and risk assessment
• Excellent written and IT skills; Timegate experience is advantageous
• Guest-focused mindset, bringing a five-star, hospitality-led approach to security service delivery
• Relevant qualifications (e.g. NEBOSH, SIA licences, security management certifications) desirable

Personal Characteristics

• High Standards: Takes pride in personal presentation and professional standards
• Team-Oriented: Embraces a collaborative approach and the CIS family culture
• Accountable: Takes ownership, responsibility, and learns from experience
• Modest: Demonstrates confidence without ego
• Trustworthy: Acts with integrity and professionalism at all times
• Responsive: Delivers timely and effective responses to colleagues and customers
• Ambitious: Shows a proactive approach to business development and improvement
• Hard-Working: Values smart and efficient working practices

Job Responsibilities

• Ensure all day-to-day contractual administration aligns with SLA and KPI requirements
• Produce and present monthly management reports, demonstrating compliance with SLA and KPI requirements
• Own and maintain the tracker against the building's four strategic pillars, ensuring the security team's contribution is measured and reported:
• Sustainability & the Environment - embed practices that minimise environmental footprint and support the building's long-term, adaptable operation
• Health & Wellness - support a flexible, holistic approach to how, when, and where the team works
• Diversity & Inclusion - actively foster a diverse, inclusive team culture where different disciplines and backgrounds thrive
• Learning & Education - promote a culture of continuous development, treating training as an ongoing, evolving process rather than a one-off requirement
• Ensure all security operations align with contractual agreements and industry regulations
• Oversee and implement comprehensive training programmes for all security personnel
• Identify security risks and threats, maintain the risk register, and elevate critical issues to the Head of Security
• Manage the sourcing and procurement of security-related equipment to support operations
• Manage disciplinary and grievance processes fairly and consistently, in line with company policy, ensuring documentation is submitted to HR within 48 hours
• Oversee security-related expenses, manage departmental budgets, and ensure cost-effective solutions without compromising security standards
• Directly manage & mentor on-site senior management and identify opportunities for innovation across the contract
• Act as the key liaison between security teams, senior leadership, and external agencies
• Ensure high standards and excellence in guest relations and operational performance
• Ensure all staff have clear objectives and a thorough understanding of their roles and assignment instructions
• Ensure all incidents are responded to, escalated, recorded, and reported in line with agreed procedures
• Drive staff compliance through engagement, motivation, and mentoring programmes
• Ensure performance management, mentoring meetings, and outcomes are formally documented
• Take overall responsibility for the wellbeing, welfare, and engagement of all personnel assigned to the contract
• Undertake any other reasonable duties as required by CIS Security Services and/or the customer

Benefits

• Health care plan (HSF)
• Perk Box (HSF) - discounts & offers from cinema tickets to days out
• Cycle to work scheme
• Uniform Allowance
• First class training allowing you to develop your skills
• A view for career development
• Long service & Employee Recognition awards
• And much more!!

A globally recognised Security Solutions Specialist delivering service excellence, to our Customers, Colleagues, and Communities. CIS is an independently owned business providing professional security solutions across the UK and Ireland. Our people are at the heart of everything we do. They have a sense of belonging and togetherness that manifests itself in operational excellence and world-class customer service. CIS Security is a multi-award-winning company, recently being awarded World's Happiest Workplace in 2025. At CIS Security Ltd, we do not just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our Customers, Colleagues, and Communities. CIS Security Ltd is proud to be an equal opportunity employer and value diversity. We welcome applications from all sections of the community. All employment decisions are based on qualifications, quality, and business needs.