A fantastic opportunity has arisen for a Security Manager who will demonstrate and deliver high-quality customer service to both our clients and service user at the newly re-developed New Zealand House
The Security Manger will be responsible for ensuring the safety and security of our client's employees, assets, and facilities. Manage the day-to-day operational requirements of the contract in line with New Zealand House contractual expectations. This is done by leading and managing the site security teams as well as taking ownership for all aspects of the building out of hours, responding to any given incident promptly and communicating all such measures as appropriate to the client and senior management team.
Information:
- Position: Security Manager
- Location: London (SW1Y)
- Rate of Pay: £59,035.76 per annum
- Hours: 50 hours per week
- Roster Pattern: Monday to Friday
Job Role / Requirements:
- SIA Licence required
- High level of customer services skills, with a friendly, professional, courteous and outgoing character
- Must have proven management experience of at least 2 years,
- Ability to organise and motivate a team of supervisors to guarantee optimum performance of the wider security team
- Excellent IT skills and proficiency with Microsoft Office products, Access Control & CCTV Systems.
- Gravitas and Resilience to work through complex requirements
- The ability to compile and understand statistics and reports to a high strategic level
- Leadership and ability to follow plans through to completion
- To be well versed in Employment Law and maximising employee performance
- Experience of security risk assessment, physical security planning
- Time management & Organisational skills
- Excellent verbal & written communication skills, including report writing.
- Attention to detail is imperative and auditing skills are an advantage
Job Duties / Responsibilities:
Operational
- Report directly to the Client Facilities Manager & CIS Account Manager
- Take ownership of building and building related incidents, direct the Security Team and other service partners, as appropriate, to ensure response, escalation and management is in accordance with policy and procedures.
- To provide first line respondent to all incidents/ occurrences on site and provide effective support to the client's Incident Management representative.
- Work in partnership with service partners and customers' representatives, ensuring all aspects of the site requirements are effectively managed.
- Be a key customer contact for all daily operational security & Health and Safety related matters across the contract and manage these in accordance with site procedures.
- Be responsible for the professional conduct & development of his/her Assistant Security Manager, Security Supervisors & team of Security Officers.
- Work in partnership with service partners and customers' representatives, ensuring all aspects of site Security and Fire Prevention requirements are effectively managed.
- Ensure staffing is always at required levels, with regular shift patterns worked by trained and qualified staff.
- Ensure, with support via Supervisory staff, that all staff work in safe conditions, acting upon all reports of accidents and faults and that staff carry out their duties in accordance with procedures and policies.
- To manage on a day-to-day basis of the CCTV system, Fire and Security systems installed, ensuring that all staff are fully trained and competent in their roles and carrying out their required duties.
- Ensure that all equipment is managed, used, monitored, and defective reported in accordance with policies and procedures.
- Complete any reasonable request issued by senior management or the client.
- Establish and manage a smart security team, motivated, well informed, focused, and clear about its role and objectives.
- Ensure all employees carry out their duties in accordance with the procedures and policies and subject to regular effective performance monitoring.
- Take ownership for the effective control of Risk Assessments.
- Assist Senior Management in the wider running of the portfolio operations
Administration
- Report & liaise daily with the Facilities Management to ensure effective communication of all matters pertaining to the effective management of a high standard and professional service.
- Keep the Account Manager up to date on a weekly basis/ of any onsite issues.
- Conduct investigations relating to disciplinary issues.
- Ensure compliance with SLA requirements, minimising associated risks to the company and to the Client.
- Ensure appropriate training (derived from both internal & external courses) is delivered to `individual' staff in accordance with their rank/responsibilities. All training & development needs to be recorded in the training matrix.
- Ensure all employees carry out their duties in accordance with the procedures and policies and subject to regular effective performance monitoring and reviews.
- Ensure that all staff grievances are dealt with according to company procedures and maintain fair and consistent disciplinary procedures up to level of verbal warnings.
- Ownership of all recruitment for sites
- Provide accurate and timely information for the preparation of reports and planning.
- Ensure all extra cover is accurately monitored and recorded.
- Ensure that payroll errors are dealt with promptly, causes identified, and remedial action taken.
- Ensure compliance with legal, company and contractual obligations.
- Monitor the Permit to Work platform and ensure all works are communicated to the site teams.
- Monitor the Handover/Takeover daily.
- All Timegate administration for site including, scheduling holiday and absence cover.
- Ownership of keys, ensuring audits, procedures and key indexes are accurate.
Benefits:
- Health care plan (HSF)
- Perk Box (HSF) - discounts & offers from cinema tickets to days out
- Cycle to work scheme
- Tailored Site Uniform
- First class training allowing you to develop your skills
- A view for career development
- Long service & Employee Recognition awards
- And much more!!
A globally recognised Security Solutions Specialist delivering service excellence, to our Customers, Colleagues, and Communities. CIS is an independently owned business providing professional security solutions across the UK and Ireland. Our people are at the heart of everything we do. They have a sense of belonging and togetherness that manifests itself in operational excellence and world-class customer service. CIS Security is a multi-award-winning company, recently being awarded World's Happiest Workplace in 2025.
At CIS Security Ltd, we do not just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our Customers, Colleagues, and Communities. CIS Security Ltd is proud to be an equal opportunity employer and value diversity. We welcome applications from all sections of the community. All employment is decisions are based on qualifications, quality, and business needs.
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