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- Tasks: Manage key accounts and lead reception teams to deliver 5-star service.
- Company: CIS is a leading company known for its exceptional customer service and team culture.
- Benefits: Enjoy a competitive salary of £52,000 and a Monday to Friday work schedule.
- Why this job: Join a dynamic team where your management skills can shine and make a real impact.
- Qualifications: Experience in managing large accounts or hotel reception services is essential.
- Other info: This role involves regular site visits and opportunities for personal development.
The predicted salary is between 31200 - 52000 £ per year.
CIS are looking for a dynamic and energetic individual for this Front of House Account Manager position, who has a strong management and relationship building skills and experienced in managing major complex accounts as well as being highly self-motivated. You will act as the key interface between the customers and all relevant departments at CIS. Information: Position: Front of House Account Manager Location: Central London Pay: £52,000 per annum Hours: Monday to Friday 08:00 to 17:00 (as per business needs) Key Tasks: The successful candidate will have management experience working for a large blue-chip company or hotel experience in managing reception services to a 5-star standard. Liaising with customers and key business managers to ensure full and proactive business support is provided to their areas of responsibility. Invest time and energy in the management and development and motivation of Reception teams, in a manner to ensure highest quality and value for money while maintaining high team morale. Undertake skills enhancement and personal development through monitoring and mentoring, on an individual and team basis. Part of the Sales presentation team for promoting the Front of House services. The role will require the successful candidate to monitor standards and conduct regular visits to the sites.
Front of House Account Manager employer: CIS Security
Contact Detail:
CIS Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Account Manager
✨Tip Number 1
Showcase your management experience by highlighting specific examples where you've successfully led teams in a high-pressure environment. This will demonstrate your ability to motivate and develop staff, which is crucial for the Front of House Account Manager role.
✨Tip Number 2
Emphasize your relationship-building skills by preparing anecdotes that illustrate how you've effectively liaised with clients or stakeholders in previous roles. This will help you stand out as someone who can act as a key interface between customers and departments.
✨Tip Number 3
Familiarize yourself with the standards expected in a 5-star service environment. Being able to discuss how you would maintain these standards in your previous experiences will show that you understand the level of quality CIS is looking for.
✨Tip Number 4
Prepare to discuss your approach to monitoring and mentoring team members. Highlight any past experiences where you've successfully enhanced skills within your team, as this aligns perfectly with the responsibilities of the role.
We think you need these skills to ace Front of House Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your management experience, particularly in large blue-chip companies or hotels. Emphasize your skills in relationship building and managing complex accounts.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your background aligns with the key tasks mentioned in the job description. Mention specific examples of how you've motivated teams and enhanced service standards.
Showcase Relevant Experience: When detailing your work history, focus on experiences that demonstrate your ability to manage reception services to a 5-star standard and your proactive approach in supporting business needs.
Highlight Personal Development: Discuss any relevant training or mentoring experiences you've had, showcasing your commitment to personal and team development, which is crucial for this role.
How to prepare for a job interview at CIS Security
✨Showcase Your Management Experience
Be prepared to discuss your previous management roles, especially in large blue-chip companies or hotels. Highlight specific examples where you successfully managed teams and improved service standards.
✨Demonstrate Relationship Building Skills
CIS values strong relationship management. Share instances where you've built and maintained relationships with clients or stakeholders, emphasizing your proactive approach to customer service.
✨Highlight Your Self-Motivation
Since the role requires a highly self-motivated individual, be ready to explain how you stay motivated in your work. Discuss any personal strategies you use to maintain high performance and morale within your team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle complex accounts. Prepare scenarios from your past experiences where you successfully navigated challenges and delivered results.
