At a Glance
- Tasks: Ensure safety and security for staff, visitors, and tenants while delivering excellent customer service.
- Company: Join CIS Security, a multi-award-winning company known for its commitment to service excellence.
- Benefits: Enjoy a competitive salary, healthcare plan, discounts, and opportunities for career development.
- Other info: Flexible shifts with a focus on teamwork and professional growth in a dynamic environment.
- Why this job: Be part of a vibrant community at Queen Elizabeth Olympic Park and make a real impact.
- Qualifications: SIA Door Supervisor Licence and at least 1 year of security experience required.
The predicted salary is between 15.59 - 15.59 £ per hour.
CIS Security has an exciting opportunity for a Customer Engagement Officer who will provide a safe and secure environment for all staff, tenants, visitors, students and contractors, following instructions from Security Control Room, Security Shift Manager and Customer Engagement Manager.
They must also be able to champion and lead with a service excellence approach to all customers in line with the site Assignment Instructions, Standard Operating Procedures and company processes.
This site is located at the north of Queen Elizabeth Olympic Park and provides over one million sq. ft of space for creatives and digital companies.
The technology and innovation campus encompasses a community of over 4,500 people working across academic institutions, corporate and a wide range of start-ups.
Information
• Position
Customer Engagement Officer
• Location
Hackney / Stratford
• Salary
£15.59 per hour
• Hours
60 hours per week
• Shifts
Monday to Friday - Days - 0700 to 1900
Job Requirements
- SIA Door Supervisor Licence is required.
- Security experience is required of at least 1 year.
- Physically fit to complete patrols internally and externally and able to stand/walk for extended periods when asked in all weathers.
- Excellent levels of customer service, communication & attention to detail at all times.
- Proactive, adaptable, & strong IT (Word, Outlook & Excel) and telephony skills.
- Strong incident report and writing skills.
- Well-presented and excellent communication skills.
- Flexible in the approach to daily duties and additional events when held on site.
- First Aid qualification, CCTV, Banksman, Fire Marshal & IOSH is a bonus.
- Be confident you are able to undertake 100% of all specific duties.
- Be able to provide all the documentation and vetting information requested.
- Be confident you can undertake 100% of all specific duties.
- Be able to provide all the documentation and vetting information?requested.
Job Duties & Responsibilities
- Arrive 10 minutes before shift start for a comprehensive handover, briefing, uniform inspection, and equipment collection.
- Champion and lead high standards of security and service excellence, ensuring the safety of premises, personnel, and assets.
- Report to the Customer Engagement Manager, whilst still supporting the wider Security operation when required.
- Be a brand ambassador, presented in a smart, professional appearance in full uniform, projecting a friendly, approachable and courteous image.
- Deliver service excellence with vigilance, adhering to the 3 Ps: Polite, Positive, and Professional, in line with the Here East core values of Care, Courage and Collaborate.
- Remain consistently alert and responsive, reporting any suspicious activity or security concerns immediately to the Security Control Room (SCR).
- Fulfil Fire Marshal duties in accordance with Fire Evacuation SOP and training.
- Monitor entry and exit points, reporting any irregularities, risks or potential hazards.
- Support with visitor sign in / sign out procedures.
- Maintain accurate daily logs, incident reports, and documentation. Strong written English required.
- Carry out escorting duties and respond to adhoc security requests when required.
- Conduct equipment checks at start of each shift, reporting any faults or damage.
- Adhere to daily Deployment Timetable, remaining at assigned posts unless F instructed otherwise, whilst remaining flexible to operational demands.
- Provide a high-profile customer and visitor engagement presence, remaining mobile and observant.
- Using electronic systems (such as Locale, Kinexio, Outlook, Microsoft Word, Microsoft Teams, and Genetec) to follow site procedures and communications.
Basic IT knowledge required.
Benefits
- Health care plan (HSF)
- Perk Box (HSF) - discounts & offers from cinema tickets to days out
- Cycle to work scheme
- Tailored Site Uniform
- First class training allowing you to develop your skills
- A view for career development
- Long service & Employee Recognition awards
• And much more!!
A globally recognised Security Solutions Specialist delivering service excellence, to our Customers, Colleagues, and Communities.
CIS is an independently owned business providing professional security solutions across the UK and Ireland.
Our people are at the heart of everything we do.
They have a sense of belonging and togetherness that manifests itself in operational excellence and world-class customer service.
CIS Security is a multi-award-winning company, recently being awarded World's Happiest Workplace in 2025.
At CIS Security Ltd, we do not just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our Customers, Colleagues, and Communities.
CIS Security Ltd is proud to be an equal opportunity employer and value diversity.
We welcome applications from all sections of the community.
All employment is decisions are based on qualifications, quality, and business needs.
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Customer Engagement Officer - Monday to Friday employer: CIS Security
CIS Security Ltd is an exceptional employer, offering a dynamic work environment in the heart of London, where employees are valued and supported. With a commitment to professional development, first-class training, and a range of benefits including a healthcare plan and employee recognition awards, we foster a culture of excellence and inclusivity. Join us at the tallest commercial skyscraper, where your contributions will be celebrated, and you can thrive in a role that prioritises both safety and outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Officer - Monday to Friday
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Customer Engagement Officer - Monday to Friday. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like CIS Security. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
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✨Directly Apply to CIS Security
Don’t forget to apply for the Customer Engagement Officer - Monday to Friday role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining CIS Security.
We think you need these skills to ace Customer Engagement Officer - Monday to Friday
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at CIS Security. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at CIS Security.
How to prepare for a job interview at CIS Security
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at CIS Security.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at CIS Security.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at CIS Security.
