Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.
The Control Room Manager will be responsible for supporting the Management Team in delivering the smooth and efficient running of the Security Service within a Retail Shopping Centre environment.
The core function of this role is to oversee the day-to-day operational requirements of the contract, ensuring they are aligned with both customer and contractual expectations. The successful candidate will lead and manage the control room and FOH teams, acting as the first point of contact for all security-related matters. They will ensure a consistently high standard of service, prompt incident response, and provide exceptional customer care. Working collaboratively with the wider management team, they will also play a key role in motivating and developing staff to maintain and drive high standards across the contract.
The role is diverse, dynamic, busy and vibrant in line with the nature of the destination. If this sounds like the perfect job for you, please apply.
Information:
- Position: Control Room Manager
- Location: Ealing (W5)
- Pay Rate: £44,187.30 per annum
- Hours: Average 50 hours per week
- Shifts: Various Shifts - Days & Weekends
Job Requirements
- SIA Licence required (Security Guarding or Door Supervisor and CCTV Front Line)
- Experience as a Supervisor or Duty Security Manager or a similar role is required of at least 2 years.
- Flexible in working hours & shifts.
- Experience of working in a demanding, and sometimes high-pressure site.
- Have a clear understanding and demonstrate outstanding customer service skills.
- Self-motivated and capable of working independently while also thriving in team environments.
- Demonstrate patience, loyalty, and reliability, with a strong sense of integrity and professionalism.
- Excellent written and verbal communication skills, assertiveness, and attention to detail along with the ability to foster collaboration and act as a trusted role model within the team.
- Demonstrate the ability to think and act quickly and confidently in emergencies or under pressure
- Physically able to carry out duties. xgikmsk
- Excellent PC skills with knowledge of Outlook, Word, Excel and PowerPoint.
- Excellent understanding of the prev Please click on the apply button to read the full job description
Control Room Manager in Acton employer: CIS Security
CIS Security Ltd offers a dynamic and supportive work environment in the heart of London, where you can lead a dedicated security team at the prestigious New Zealand House. With a strong emphasis on professional development, employees benefit from ongoing training and growth opportunities, alongside a competitive salary and comprehensive benefits package. Join us to make a meaningful impact while enjoying a collaborative culture that values your contributions and fosters career advancement.
