At a Glance
- Tasks: Lead a dynamic team in optimising security operations and delivering exceptional customer service.
- Company: Join CIS Security, a multi-award-winning company known for its commitment to excellence.
- Benefits: Enjoy a healthcare plan, discounts, tailored uniforms, and first-class training opportunities.
- Other info: Great career development prospects in a supportive and diverse workplace.
- Why this job: Be part of a vibrant community-focused project in the heart of London.
- Qualifications: SIA CCTV Licence and experience in high-pressure environments required.
The predicted salary is between 17 - 17 £ per hour.
The Control Room Supervisor will develop and lead operational excellence and best practice, optimising our service and value offering to customers to achieve performance targets for a mixed-use development in Victoria, London, comprising approximately 470,000 sq ft of premium office, retail, and community space. Designed with sustainability and wellbeing at its core, the project features extensive rooftop terraces, an urban farm, a "walk and talk" track and community-focused public spaces. You will bring innovation and leadership and ensure a high-performance culture within your remit. This is an active and visible role requiring strong leadership competence in addition to entrepreneurial ability. Customer interaction is significant and excellent relationship management skills are required.
Position: Control Room Supervisor
Location: London (SW1E)
Pay Rate: £17.00 per hour
Hours: Average 42 hours per week
Shifts: 4 On 4 Off - Days, Nights & Weekends
Job Requirements:
- SIA CCTV Licence required
- SIA Licence (DS or SG) required
- CCTV security supervisor experience required
- Excellent PC skills and Microsoft knowledge required
- Experience of working in a demanding, high-pressure environment
- Excellent understanding of access control & CCTV systems
- Customer focused, with a strong knowledge of customer service skills
- Demonstrate a strong aptitude for multi-tasking
- Excellent written and verbal communication
- Self-motivated and able to work on own initiative
- Team player, who will support colleagues and provide ideas to improve service delivery
- Ability to think and act quickly in emergency incidents or under pressure
Responsibilities:
- Deliver and encourage outstanding customer service delivery
- Ensure that all security personnel always adhere to their duties and policies and procedures of the site, reporting any breach of these to the Duty Security Manager and the Security Manager
- Monitor the CCTV cameras within the Security Control Room
- Arrange for the collation and viewing of CCTV images in response to incident management, in line with the CCTV Code of Practice
- Prepare and maintain the Security Control Room equipment for operational use
- Ensure the Security Control Room is kept tidy
- Monitor, operate and report all Security Control Room technologies (intruder alarms, access control systems, BMS, fire alarm system, lift intercoms, lift monitoring stations)
- Be conversant with all life safety systems and assist in responding to all emergencies promptly as illustrated in the Assignment Instructions
- Inspect equipment for failures and faults, reporting these in line with procedures
- Maintain accurate daily electronic occurrence log records (via the CIS HUB)
- Maintain the MyTag system, ensuring all assets are accounted for, all patrols are completed, and all compliance checks are completed
- Report any discrepancies on the MyTAG system to your Duty Security Manager & Security Manager
- Produce site access control passes
- Responsible for the administration of lost & found property
- Book on all members of the security team correctly at the start of each shift
- Check SIA licences & CIS IDs of all oncoming team members
- Report any issues or incidents to the Duty Security Manager or Security Manager
- Respond to all incidents in line with policies and procedures
- Ensure all incidents and issues are formally investigated and recorded
- Assist the Duty Security Manager and Security Manager as per the needs of the site
- Provide effective support during incidents and lead incident response in the Duty Security Manager's absence
- Maintain a high level of morale and discipline within the team, taking into consideration their welfare
- Carry out training with Security Officers and ensure that there are suitable personnel on your shift able to step up and cover your role
- Cover for the Duty Security Manager in any instance of absence
- Monitor, report and update the site training matrix
Benefits:
- Health care plan (HSF)
- Perk Box (HSF) - discounts & offers from cinema tickets to days out
- Cycle to work scheme
- Tailored Site Uniform
- First class training allowing you to develop your skills
- A view for career development
- Long service & Employee Recognition awards
- And much more!
A globally recognised Security Solutions Specialist delivering service excellence, to our Customers, Colleagues, and Communities. CIS is an independently owned business providing professional security solutions across the UK and Ireland. Our people are at the heart of everything we do. They have a sense of belonging and togetherness that manifests itself in operational excellence and world-class customer service. CIS Security is a multi-award-winning company, recently being awarded Worlds Happiest Workplace in 2025. At CIS Security Ltd, we do not just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our Customers, Colleagues, and Communities. CIS Security Ltd is proud to be an equal opportunity employer and values diversity. We welcome applications from all sections of the community. All employment decisions are based on qualifications, quality, and business needs.
Control Room Supervisor in Slough employer: CIS Security Ltd
CIS Security Ltd is an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and professional growth. Located in the heart of Victoria, London, our team enjoys a supportive environment with access to first-class training, career development opportunities, and a range of benefits including a healthcare plan and discounts through Perk Box. We celebrate diversity and foster a sense of belonging, making CIS Security a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Control Room Supervisor in Slough
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Control Room Supervisor. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like CIS Security Ltd. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
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✨Directly Apply to CIS Security Ltd
Don’t forget to apply for the Control Room Supervisor role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining CIS Security Ltd.
We think you need these skills to ace Control Room Supervisor in Slough
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at CIS Security Ltd. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at CIS Security Ltd.
How to prepare for a job interview at CIS Security Ltd
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at CIS Security Ltd.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at CIS Security Ltd.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at CIS Security Ltd.
