Senior Controller

The CCTV Operator will develop and lead operational excellence and best practice; optimising our service and value offering to customers to achieve performance targets. You will bring innovation and leadership and ensure a high-performance culture within your remit. This is an active and visible role requiring strong leadership competence in addition to entrepreneurial ability, customer interaction is significant and excellent relationship management skills are required.

The CCTV Controller is responsible for aiding the Duty Security Manager in controlling the shift operational requirements in line with the customer and contractual expectations. The CCTV Controller plays an integral role in ensuring that consistently high standards of security, safety and customer care are always delivered.

Job Requirements:

• SIA CCTV Licence required.
• SIA Licence (DS or SG) required.
• Corporate CCTV security experience required.
• Excellent PC skills and Microsoft knowledge required.
• Experience of working in a demanding, high-pressure environment.
• Excellent understanding of access control & CCTV systems.
• Customer focused, with a strong knowledge of customer service skills.
• Demonstrate a strong aptitude for multi-tasking.
• Excellent written and verbal communication.
• Self-motivated and able to work on own initiative.
• Team player, who will support colleagues and provide ideas to improve service delivery.
• Ability to think and act quickly in emergency incidents or under pressure.

Job Responsibilities:

• Deliver and encourage outstanding customer service delivery.
• Ensure that all security personnel always adhere to their duties and policies and procedures of the site, reporting any breach of these to the Duty Security Manager and the Security Manager.
• To monitor the CCTV cameras within the Security Control Room.
• Arrange for the collation and viewing of CCTV images in response to incident management, in line with the CCTV Code of Practice.
• Prepare and maintain the Security Control Room equipment for operational use.
• Ensure the Security Control Room is kept tidy.
• To monitor, operate and report all Security Control Room technologies (intruder alarms, access control systems, BMS, fire alarm system, lift intercoms, lift monitoring stations).
• To be conversant with all life safety systems and assist in responding to all emergencies promptly as illustrated in the Assignment Instructions.
• Inspect equipment for failures and faults, reporting these in line with procedures.
• Maintain accurate daily electronic occurrence log records (via the CIS HUB).
• Maintain the asset management system, ensuring all assets are accounted for, all patrols are completed, and all compliance checks are completed.
• Reporting any discrepancies on the asset management system to your Duty Security Manager & Security Manager.
• Producing site access control passes.
• Book on all members of the security team correctly at the start of each shift.
• Check SIA licences & CIS IDs of all oncoming team members.
• Report any issues or incidents to the Duty Security Manager or Security Manager.
• Respond to all incidents in line with policies and procedures.
• Ensure all incidents and issues are formally investigated and recorded.
• Assist the Duty Security Manager and Security Manager as per the needs of the site.
• Provide effective support during incidents and lead incident response in the Duty Security Managers absence.
• Maintain a high level of morale and discipline within the team, taking into consideration their welfare.
• Carry out training with Security Officers and ensure that there are suitable personnel on your shift able to step up and cover your role.
• To cover for the Duty Security Manager in any instance of absence.

Benefits:

• Health care plan (HSF).
• Perk Box (HSF) - discounts & offers from cinema tickets to days out.
• Cycle to work scheme.
• Tailored Site Uniform.
• First class training allowing you to develop your skills.
• A view for career development.
• Long service & Employee Recognition awards.
• And much more!

A globally recognised Security Solutions Specialist delivering service excellence, to our Customers, Colleagues, and Communities. CIS is an independently owned business providing professional security solutions across the UK and Ireland. Our people are at the heart of everything we do. They have a sense of belonging and togetherness that manifests itself in operational excellence and world-class customer service. CIS Security is a multi-award-winning company, recently being awarded Worlds Happiest Workplace in 2025. At CIS Security Ltd, we do not just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our Customers, Colleagues, and Communities. CIS Security Ltd is proud to be an equal opportunity employer and value diversity. We welcome applications from all sections of the community. All employment decisions are based on qualifications, quality, and business needs.