At a Glance
- Tasks: Provide top-notch customer service while ensuring a secure environment.
- Company: CIS Security is a leading provider of corporate security services.
- Benefits: Enjoy flexible working hours and opportunities for career growth.
- Other info: This role is perfect for those looking to start a career in security.
- Why this job: Join a dynamic team where professionalism meets friendly service, making a real impact.
- Qualifications: 5* customer service skills and a professional appearance are essential.
The predicted salary is between 30000 - 42000 € per year.
Do you have 5* customer service skills with the ability to provide a friendly and secure corporate security service?
Check below to see if you have what is needed for this opportunity, and if so, make an application asap.
CIS Security have an exciting opportunity available for a Corporate Security Officer who will be an ambassador to represent CIS Security and the customer whilst being presentable and demonstrating the highest standards of professionalism. You will demonstrate and deliver high quality security and customer service to both our customers and service users, providing provide a holistic customer focused security service.
Information:
- Position:Security Response Officer
- Location:Belfast (BT1)
- Pay Rate:£13.45 per hour
- Hours:Average 36 hours per week
- Shifts:Various Shifts - Days, Nights & Weekends
Job Requirements:
- SIA Licence required.
- Corporate Security, Concierge or Front of House experience for at least 1 year an advantage
- Ex forces or police background would be an advantage.
- Excellent written and verbal communication skills as well as customer service at all times
- Must have an excellent command of English Language & Good IT Skills.
- Reliable, Responsible and Punctual.
- A friendly, professional, courteous, and outgoing character.
- To take pride in your appearance at all times, ensuring immaculate presentation
- Flexible in the approach to daily duties and additional events when held on site.
- First Aid qualification & a CCTV SIA Licence are desirable.
- Be confident you are able to undertake 100% of all specific duties.
- Be able to provide all the documentation and vetting information requested.
Job Responsibilities:
- Able to demonstrate and deliver high quality guarding and customer service to both our customers and service users.
- Able to work in a team as well as on your own and have the ability to be pro-active and think on your feet use initiative.
- Be calm under pressure and confident in dealing with confrontational situations.
- Physically fit to complete patrols internally and externally and able to stand/walk during shift.
- Confident in writing incident and shift reports
- To always portray a friendly, professional, and courteous demeanour, using open and appropriate body language.
- To ensure that all visitors and staff are dealt with efficiently, providing an exceptional customer service at all times ensuring that their expectations are met, if not exceeded.
- Have the IT skills and the ability to understand and use varied Access Control and CCTV systems and platforms / integrated systems (Lots of sites use different Systems)
- Have the ability to write emails and reply to emails in the correct manner and speak, very important in Corporate Industry.
- Have the ability to exercise command and control and be an effective communicator to all peer groups and management levels.
- Able to understand Corporate Escalation Process, - Escalate and Disseminate information in a timely manner to the correct personnel in the event or during an emergency or Incident on site.
- The role includes you to conduct opening & closing procedures of a building, patrolling, reception duties, access control, answering incoming telephone calls, conducting emergency procedures.
Benefits:
- Health care plan (HSF)
- Perk Box (HSF) - discounts & offers from cinema tickets to days out
- Cycle to work scheme
- Tailed Site Uniform
- First class training allowing you to develop your skills
- A view for career development
- Long service & Employee Recognition awards
CIS Security has been providing manned guarding services since 1972 and has developed into one of the most effective and reliable security companies in England. At CIS Security, we work as a team to deliver operational excellence and truly believe that the service we provide is unparalleled in the security industry.
At CIS Security Ltd, we do not just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our community. CIS Security Ltd is proud to be an equal opportunity employer and value diversity. We welcome applications from all sections of the community. All employment is decided on the basis of qualifications, quality, and business needs. xiskglj
Due to the volume of applications, if we have not contacted you withinthree weeks of initial contact then you have not been successful on this occasion.
Security Response Officer employer: CIS Security Ltd
CIS Security is an exceptional employer that prioritises employee development and fosters a supportive work culture. With a focus on delivering top-notch customer service, we offer comprehensive training programmes and opportunities for career advancement, all while ensuring our team members feel valued and empowered in their roles. Located in a vibrant corporate environment, our employees enjoy a dynamic workplace that encourages collaboration and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Security Response Officer
✨Tip Number 1
Familiarise yourself with the company culture and values of CIS Security. Understanding their approach to customer service and security will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Prepare specific examples from your past experiences that showcase your customer service skills and professionalism. Think about situations where you successfully handled difficult customers or maintained security in challenging environments, as these will be key points to discuss.
✨Tip Number 3
Network with current or former employees of CIS Security if possible. They can provide valuable insights into the interview process and what the company looks for in a Security Response Officer, giving you an edge over other candidates.
✨Tip Number 4
Demonstrate your commitment to ongoing professional development in security and customer service. Mention any relevant training or certifications you have completed, as this shows your dedication to the role and enhances your credibility as a candidate.
We think you need these skills to ace Security Response Officer
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the key responsibilities and skills required for the Security Response Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Customer Service Skills:Since the role emphasises 5* customer service skills, make sure to provide specific examples in your CV and cover letter that demonstrate your ability to deliver exceptional service in a security context.
Professional Presentation:As the role requires a presentable individual, ensure that your application materials are well-formatted and free of errors. Use a professional tone in your writing to reflect the standards expected by CIS Security.
Showcase Relevant Experience:Include any previous experience in security or customer-facing roles. Detail your responsibilities and achievements to illustrate your capability to act as an ambassador for CIS Security and maintain a secure environment.
How to prepare for a job interview at CIS Security Ltd
✨Showcase Your Customer Service Skills
As a Security Response Officer, you'll need to demonstrate exceptional customer service skills. Prepare examples from your past experiences where you successfully handled customer interactions, especially in challenging situations.
✨Dress Professionally
First impressions matter! Make sure to dress smartly and presentably for the interview. This reflects your professionalism and shows that you take the role seriously.
✨Understand the Company Values
Research CIS Security and understand their values and mission. Be ready to discuss how your personal values align with theirs, as this will show your commitment to being an ambassador for the company.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills in security situations. Think of specific examples where you effectively managed security concerns while maintaining a friendly approach.
