At a Glance
- Tasks: Provide top-notch customer service while ensuring a secure environment.
- Company: CIS Security is a leading provider of corporate security services.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: This role is perfect for those looking to make a difference in corporate security.
- Why this job: Join a dynamic team where professionalism meets friendly service in a rewarding role.
- Qualifications: 5* customer service skills and a professional appearance are essential.
The predicted salary is between 28800 - 43200 £ per year.
colleague, tenant and visitor is a customer and must be treated as such.Perform internal and external patrols of the estate, noting all observations and ensuring that any untoward activity or issues are immediately reported.Respond to alarm activations and investigate disturbances as instructed.Write reports of daily activities and irregularities (statements and incident reports), such as equipment or property damage, theft, presence of unauthorised persons or any unusual occurrencesReception duties when required and follow correct sign in / sign out process for visitors.Officers are to act as a high profile and mobile security presence, remaining alert to all activity.Explaining the no parking policy to any unauthorised vehicle.The above details are not exhaustive but is designed to provide a general overview of the Security Officer role.
Benefits
- Health care plan (HSF)
- Perk Box (HSF) - discounts & offers from cinema tickets to days out
- Cycle to work
A fantastic opportunity has arisen for a Security Officer, who will demonstrate and deliver high quality guarding and customer service to both our clients and service users. Islington Square spans over 15,800 square meters of retail, commercial, and leisure space, and has been transformed into a dynamic destination that blends residential, cultural, and business environments. Ideally situated near Angel and Highbury & Islington stations, the site benefits from excellent transport links and easy access across London.
Information
Position: Security Officer
Location: North London (N1)
Pay Rate: £14.80 per hour
Hours: Average 42 hour per week
Shifts: Days & Nights - 4 on 4 off - 12 hours
Job Role / Requirements
- SIA Door Supervisor Licence required
- SIA CCTV Licence required
- Security and customer service experience is required
- Must be flexible and be able to work; days, nights, weekends and have the flexibility to change shifts due to operational needs
- Must have good command of English language
- Good levels of customer service, communication both written & verbal at all times
- Computer literate in Microsoft Word & Outlook
- Flexible in the approach to daily duties and additional events when held on site.
- This position involves external patrolling throughout the shift, must be able to stand/walk for extended periods when asked in all weather
- Maintains working knowledge of the locations & security & safety for assigned areas
- Flexible in the approach to daily duties
- First Aid qualification & a CCTV SIA Licence is a bonus
- Must have five years of checkable work history
Job Responsibilities
- You will need to be very much a team player as you help deliver a range of services including internal & external patrol, Loading bay duties, standing for long periods, gatehouse & control room functions and will be expected to develop excellent working relations with the variety of workers and residents you encounter across the estate.
- Able to demonstrate and deliver high quality guarding and customer service to both our customers and service users
- Preserve order and secure premises, people, and assets
- Take all reasonable and required measures to protect venue
- Convey a smart, well-groomed appearance in approved uniform, provide a first-class customer service and display high levels of vigilance throughout a shift, making a good first impression
- Portray a friendly, professional, and courteous demeanour always, using open and appropriate body language
- Vigilance is key in this regard – any untoward activity and/or security related concerns must be immediately reported to Security Control
- Customer service facing – Polite, Positive and Professional at all times – every single
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Security Officer employer: CIS Security Ltd
CIS Security Ltd is an excellent employer, offering a dynamic work environment at the vibrant Queen Elizabeth Olympic Park. With a strong emphasis on employee growth and development, staff are encouraged to enhance their skills through training and support, while enjoying a culture that values teamwork and exceptional customer service. The company also provides competitive benefits and unique opportunities to engage with high-profile events, making it a rewarding place for those passionate about security and public safety.
StudySmarter Expert Advice🤫
We think this is how you could land Security Officer
✨Tip Number 1
Familiarise yourself with the company culture and values of CIS Security. Understanding their approach to customer service and security will help you align your responses during interviews and show that you're a good fit for their team.
✨Tip Number 2
Prepare examples from your past experiences that highlight your customer service skills. Think of specific situations where you went above and beyond to ensure safety and satisfaction, as these stories can make a strong impression.
✨Tip Number 3
Dress professionally and maintain a polished appearance for any in-person interactions. As a Security Officer, you'll be representing the company, so demonstrating professionalism from the outset is crucial.
✨Tip Number 4
Practice your communication skills, especially in scenarios where you might need to de-escalate a situation or provide assistance. Being articulate and calm under pressure is key in a security role, and showcasing this ability can set you apart.
We think you need these skills to ace Security Officer
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Security Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Customer Service Skills:Since the role emphasises 5* customer service skills, make sure to provide specific examples in your CV and cover letter that demonstrate your ability to deliver exceptional service in a security context.
Professional Presentation:As the role requires a presentable appearance, ensure that your CV and cover letter are well-formatted and free of errors. Use a professional tone and language throughout your application.
Showcase Your Professionalism:In your application, include instances where you have demonstrated high standards of professionalism in previous roles. This could be through your conduct, communication skills, or how you handled challenging situations.
How to prepare for a job interview at CIS Security Ltd
✨Showcase Your Customer Service Skills
As a Security Officer, you'll need to demonstrate excellent customer service skills. Prepare examples of how you've handled difficult situations with customers in the past, highlighting your ability to remain calm and professional.
✨Dress to Impress
Since the role requires a presentable appearance, make sure to dress smartly for the interview. A professional outfit not only shows respect for the interviewers but also reflects the standards you would uphold as a Corporate Security Officer.
✨Understand the Company Values
Research CIS Security and understand their values and mission. Be ready to discuss how your personal values align with theirs, and how you can contribute to their goal of providing a friendly and secure environment.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities in security situations. Think through potential scenarios you might face on the job and how you would handle them, demonstrating your quick thinking and decision-making skills.
