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- Tasks: Provide top-notch customer service while ensuring a secure environment.
- Company: CIS Security is a leading provider of corporate security services.
- Benefits: Enjoy flexible working hours and opportunities for career growth.
- Why this job: Join a dynamic team where professionalism and customer care are key.
- Qualifications: 5* customer service skills and a professional appearance are essential.
- Other info: Be an ambassador for both CIS Security and our clients.
The predicted salary is between 28800 - 43200 £ per year.
Do you have 5* customer service skills with the ability to provide a friendly and secure corporate security service?
CIS Security have an exciting opportunity available for a Corporate Security Officer who will be an ambassador to represent CIS Security and the customer whilst being presentable and demonstrating the highest standards of professionalism. You will demonstrate and deliver high quality security and customer service to both our customers and service users, providing provide a holistic customer focused security service.
Information:
- Position:Security Officer
- Location:Belfast (BT1)
- Pay Rate:£13.45 per hour
- Hours:Average 42 hours per week
- Shifts:4 on 4 off – Days, Nights & Weekends
Job Requirements:
- SIA Licence required.
- Corporate Security, Concierge or Front of House experience for at least 1 year an advantage
- Ex forces or police background would be an advantage.
- Excellent written and verbal communication skills as well as customer service at all times
- Must have an excellent command of English Language & Good IT Skills.
- Reliable, Responsible and Punctual.
- A friendly, professional, courteous, and outgoing character.
- To take pride in your appearance at all times, ensuring immaculate presentation
- Flexible in the approach to daily duties and additional events when held on site.
- First Aid qualification & a CCTV SIA Licence are desirable.
- Be confident you are able to undertake 100% of all specific duties.
- Be able to provide all the documentation and vetting information requested.
Job Responsibilities:
- Able to demonstrate and deliver high quality guarding and customer service to both our customers and service users.
- Able to work in a team as well as on your own and have the ability to be pro-active and think on your feet use initiative.
- Be calm under pressure and confident in dealing with confrontational situations.
- Physically fit to complete patrols internally and externally and able to stand/walk during shift.
- Confident in writing incident and shift reports
- To always portray a friendly, professional, and courteous demeanour, using open and appropriate body language.
- To ensure that all visitors and staff are dealt with efficiently, providing an exceptional customer service at all times ensuring that their expectations are met, if not exceeded.
- Have the IT skills and the ability to understand and use varied Access Control and CCTV systems and platforms / integrated systems (Lots of sites use different Systems)
- Have the ability to write emails and reply to emails in the correct manner and speak, very important in Corporate Industry.
- Have the ability to exercise command and control and be an effective communicator to all peer groups and management levels.
- Able to understand Corporate Escalation Process, – Escalate and Disseminate information in a timely manner to the correct personnel in the event or during an emergency or Incident on site.
- The role includes you to conduct opening & closing procedures of a building, patrolling, reception duties, access control, answering incoming telephone calls, conducting emergency procedures.
Benefits:
- Health care plan (HSF)
- Perk Box (HSF) – discounts & offers from cinema tickets to days out
- Cycle to work scheme
- Tailed Site Uniform
- First class training allowing you to develop your skills
- A view for career development
- Long service & Employee Recognition awards
CIS Security has been providing manned guarding services since 1972 and has developed into one of the most effective and reliable security companies in England. At CIS Security, we work as a team to deliver operational excellence and truly believe that the service we provide is unparalleled in the security industry.
At CIS Security Ltd, we do not just accept difference – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our community. CIS Security Ltd is proud to be an equal opportunity employer and value diversity. We welcome applications from all sections of the community. All employment is decided on the basis of qualifications, quality, and business needs.
Due to the volume of applications, if we have not contacted you withinthree weeks of initial contact then you have not been successful on this occasion.
Security Officer employer: CIS Security Ltd
Contact Detail:
CIS Security Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer
✨Tip Number 1
Familiarise yourself with the company culture and values of CIS Security. Understanding their approach to customer service and security will help you align your responses during any interviews or discussions.
✨Tip Number 2
Prepare examples from your past experiences that showcase your customer service skills and professionalism. Being able to articulate these instances clearly will demonstrate your suitability for the role.
✨Tip Number 3
Dress appropriately for any in-person meetings or interviews. As a Security Officer, presenting yourself well is crucial, so make sure your attire reflects the professionalism expected in the role.
✨Tip Number 4
Network with current or former employees of CIS Security if possible. They can provide valuable insights into the interview process and what the company looks for in a candidate.
We think you need these skills to ace Security Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for a Security Officer. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Customer Service Skills: Since the role emphasises 5* customer service skills, make sure to provide specific examples in your CV and cover letter that demonstrate your ability to deliver exceptional service in previous roles.
Professional Presentation: As the position requires a presentable individual, ensure your CV and cover letter are well-formatted and free of errors. Use professional language and maintain a formal tone throughout your application.
Showcase Your Professionalism: In your application, include instances where you have demonstrated professionalism in challenging situations. This could be through conflict resolution or maintaining composure under pressure, which is crucial for a Security Officer.
How to prepare for a job interview at CIS Security Ltd
✨Showcase Your Customer Service Skills
As a Security Officer, you'll need to demonstrate excellent customer service skills. Prepare examples of how you've handled difficult situations with customers in the past, highlighting your ability to remain calm and professional.
✨Dress to Impress
Since the role requires a presentable appearance, make sure to dress smartly for the interview. This not only shows respect for the interviewers but also reflects the professionalism expected in the role.
✨Understand the Company Values
Research CIS Security and understand their values and mission. Be ready to discuss how your personal values align with theirs, as this will show your commitment to being an ambassador for the company.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities in security situations. Think through potential scenarios you might face and how you would handle them, demonstrating your quick thinking and decision-making skills.
