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- Tasks: Provide top-notch security and customer service while representing CIS Security.
- Company: CIS Security, a trusted name in the security industry.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Why this job: Be an essential part of a team that values safety and service.
- Qualifications: Must hold an SIA licence and have a passion for customer care.
- Other info: Join a dynamic team with varied work experiences.
The predicted salary is between 24000 - 36000 £ per year.
CIS Security have an exciting opportunity available who will be an ambassador to represent CIS Security to support holiday cover, sickness, and additional works for the business. You must be able to demonstrate and deliver high quality of guarding and customer service to both our customers and service users.
We require Officers to be SIA licenced and willing to work and must be able to stand and patrol for very long periods of time in and outside, also you must be flexible in hours and in the approach to daily duties.
Information:
- Position: Security Response Officer
- Location: Sittingbourne (ME10) & Rochester (ME20
- Pay Rate: £13.25 per hour
- Hours: Average 31 hours per week
- Shifts: Various Shifts – Days
Job Requirements:
- SIA Licence required
- Security and customer service experience is required
- Full Clean UK Driving Licence and access to a vehicle required
- Must be flexible and be able to work; days, nights, weekends and have the flexibility to change shifts due to operational needs
- Must have good command of English language
- Good levels of customer service, communication both written & verbal at all times
- Flexible in the approach to daily duties and additional events when held on site.
- Maintains working knowledge of the locations & security & safety for assigned areas
- Flexible in the approach to daily duties – Hospitals, retail, long periods of standing, patrolling, reception duties, access control, and lock ups
- First Aid qualification & a CCTV SIA Licence is a bonus
- To have a smart appearance befitting the company
- Be confident you can undertake 100% of all specific duties
- Be able to provide all the documentation and vetting information requested
Job Responsibilities:
- Able to demonstrate and deliver high quality guarding and customer service to both our customers and service users.
- Able to work in a team as well as on your own and have the ability to be pro-active and think on your feet use initiative
- Be calm under pressure and confident in dealing with confrontational situations in a calm and professional manner
- Physically fit to complete patrols internally and externally and able to stand/walk during shift
- Confident in writing incident and shift reports
- To always portray a friendly, professional and courteous demeanour, using open and appropriate body language.
- To ensure that all visitors and staff are dealt with efficiently, providing an exceptional customer service and ensuring that their expectations are met, if not exceeded.
- Have the IT skills and the ability to understand and use varied Access Control and CCTV systems and platforms / integrated systems (Lots of sites use different Systems)
- Have the ability to write emails and reply to emails in the correct manner and speak, very important in Corporate Industry.
- Have the ability to exercise command and control and be an effective communicator to all peer groups and management levels.
- Able to understand Corporate Escalation Process, – Escalate and Disseminate information in a timely manner to the correct personnel in the event or during an emergency or Incident on site.
- The role includes you to conduct opening & closing procedures of a building, patrolling, reception duties, access control, answering incoming telephone calls, Conducting emergency procedures.
Benefits:
- Health care plan (HSF)
- Perk Box (HSF) – discounts & offers from cinema tickets to days out
- Cycle to work scheme
- Tailored Site Uniform
- First class training allowing you to develop your skills
- A view for career development
- Long service & Employee Recognition awards
- And much more!!
A globally recognised Security Solutions Specialist delivering service excellence, to our Customers, Colleagues, and Communities. CIS is an independently owned business providing professional security solutions across the UK and Ireland. Our people are at the heart of everything we do. They have a sense of belonging and togetherness that manifests itself in operational excellence and world-class customer service. CIS Security is a multi-award-winning company, recently being awarded World's Happiest Workplace in 2025.
At CIS Security Ltd, we do not just accept difference – we celebrate it, we support it, and we thrive on it for the benefit of our Customers, Colleagues, and Communities. CIS Security Ltd is proud to be an equal opportunity employer and value diversity. We welcome applications from all sections of the community. All employment is decisions are based on qualifications, quality, and business needs.
Due to the volume of applications, if we have not contacted you within three weeks of initial contact then unfortunately you have not been successful on this occasion.
Relief Security Officer employer: CIS Security Ltd
Contact Detail:
CIS Security Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Security Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the security industry and let them know you're on the lookout for opportunities. Sometimes, a friendly chat can lead to a job offer before it even hits the job boards.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, be ready to talk about your experience and how you can deliver top-notch guarding and customer service. Confidence is key!
✨Tip Number 3
Stay flexible! Being open to various shifts and roles can make you a more attractive candidate. Remember, holiday cover and sickness support are all about being adaptable and ready to jump in when needed.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better shot at landing that Relief Security Officer role. Don’t miss out!
We think you need these skills to ace Relief Security Officer
Some tips for your application 🫡
Show Your Passion for Security: When writing your application, let us see your enthusiasm for the security industry. Mention any relevant experience or training that highlights your commitment to providing top-notch guarding and customer service.
Tailor Your CV: Make sure your CV is tailored to the Relief Security Officer role. Highlight your SIA licence and any previous roles where you’ve demonstrated excellent customer service skills. We want to see how you can be an ambassador for CIS Security!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate straightforward communication, so don’t overcomplicate things!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. This way, we can easily track your application and get back to you quicker. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at CIS Security Ltd
✨Know Your Role
Make sure you understand the responsibilities of a Relief Security Officer. Familiarise yourself with the key aspects of guarding and customer service that CIS Security values. This will help you tailor your answers to show how you can meet their expectations.
✨Showcase Your SIA Licence
Since being SIA licensed is a requirement, be prepared to discuss your experience and qualifications related to this. Bring your licence along to the interview and be ready to explain how it has equipped you for the role.
✨Demonstrate Customer Service Skills
CIS Security places a strong emphasis on high-quality customer service. Think of examples from your past experiences where you successfully handled customer interactions or resolved conflicts. This will show that you can represent the company well.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Practice responding to situations you might encounter as a Relief Security Officer, such as dealing with difficult customers or emergency situations. This will demonstrate your problem-solving skills and readiness for the job.
