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- Tasks: Ensure safety and deliver top-notch customer service at a premier shopping destination.
- Company: Join CIS Security, a globally recognised leader in security solutions.
- Benefits: Enjoy healthcare plans, discounts, tailored uniforms, and career development opportunities.
- Why this job: Be part of a dynamic team and make a real difference in a vibrant environment.
- Qualifications: SIA Licence and customer service experience required; flexibility is key.
- Other info: Work in a supportive culture that values diversity and offers recognition for long service.
The predicted salary is between 11 - 16 £ per hour.
Position Overview
CIS Security has an exciting opportunity for a Security Response Officer to act as a professional ambassador for the company at the West Country's premier shopping destination. The site features over 70 leading high street brands and a multi-storey car park with more than 1,200 spaces. It is centrally located, approximately a 10-minute walk from Plymouth train station, with The Barcode leisure complex situated adjacent, offering a cinema, restaurants, bars, and indoor entertainment venues. The successful candidate will be expected to consistently deliver high standards of security, professionalism, and customer service to clients, visitors, and all site users.
Job Requirements
- SIA Licence required
- Security and customer service experience is required
- Must be flexible and be able to work; days, nights, weekends and have the flexibility to change shifts due to operational needs
- Must have good command of English language
- Good levels of customer service, communication both written & verbal at all times
- Flexible in the approach to daily duties and additional events when held on site
- Maintains working knowledge of security & safety for assigned areas
- Flexible in the approach to daily duties - retail, long periods of standing, patrolling, access control
- First Aid qualification & a CCTV SIA Licence is a bonus
- To have a smart appearance befitting the company
- Be confident you can undertake 100% of all specific duties
- Be able to provide all the documentation and vetting information requested
Job Responsibilities
- Able to demonstrate and deliver high quality guarding and customer service to both our customers and service users
- Able to work in a team as well as on your own and have the ability to be pro‑active and think on your feet use initiative
- Be calm under pressure and confident in dealing with confrontational situations in a calm and professional manner
- Physically fit to complete patrols internally and externally and able to stand/walk during shift
- Confident in writing incident and shift reports
- To always portray a friendly, professional and courteous demeanour, using open and appropriate body language
- To ensure that all visitors and staff are dealt with efficiently, providing an exceptional customer service and ensuring that their expectations are met, if not exceeded
- Have the IT skills and the ability to understand and use varied Access Control and CCTV systems and platforms / integrated systems
- Have the ability to write emails and reply to emails in the correct manner
- Have the ability to exercise command and control and be an effective communicator to all peer groups and management levels
- Able to understand the Escalation Process and Escalate and Disseminate information in a timely manner to the correct personnel in the event or during an emergency or incident on site
- The role includes you to conduct opening & closing procedures of a building, patrolling and conducting emergency procedures
Benefits
- Health care plan (HSF)
- Perk Box (HSF) - discounts & offers from cinema tickets to days out
- Cycle to work scheme
- Tailored Site Uniform
- First class training allowing you to develop your skills
- A view for career development
- Long service & Employee Recognition awards
- And much more!!
Company Overview
A globally recognised Security Solutions Specialist delivering service excellence, to our Customers, Colleagues, and Communities. CIS is an independently owned business providing professional security solutions across the UK and Ireland. Our people are at the heart of everything we do. They have a sense of belonging and togetherness that manifests itself in operational excellence and world-class customer service. CIS Security is a multi‑award‑winning company, recently being awarded World's Happiest Workplace in 2025.
Equal Opportunity Statement
CIS Security Ltd is proud to be an equal opportunity employer and value diversity. We welcome applications from all sections of the community. All employment decisions are based on qualifications, quality, and business needs.
Application Status
Due to the volume of applications, if we have not contacted you within three weeks of initial contact then unfortunately you have not been successful on this occasion.
Security Response Officer - Average 24 hours per week in Plymouth employer: CIS Security Ltd
Contact Detail:
CIS Security Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Response Officer - Average 24 hours per week in Plymouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on CIS Security. Understand their values and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Security Response Officer, you'll need to be calm and professional under pressure. Role-play common scenarios with a friend or family member to get comfortable with handling confrontational situations while maintaining a friendly demeanour.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions matter, especially in a role where you'll be representing the company. A neat appearance shows that you take the job seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the role!
We think you need these skills to ace Security Response Officer - Average 24 hours per week in Plymouth
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight any previous security and customer service experience. We want to see how you've handled similar situations before, so don’t hold back!
Be Professional Yet Friendly: Remember, as a Security Response Officer, you'll be the face of our company. Use a friendly tone in your application while maintaining professionalism. This will show us you understand the importance of customer service.
Tailor Your Application: Take a moment to read through the job description again and tailor your application to match. Mention specific skills or experiences that align with what we’re looking for, like your ability to stay calm under pressure.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at CIS Security Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Response Officer. Familiarise yourself with the key requirements like customer service skills, SIA licensing, and the ability to handle confrontational situations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this position requires high standards of customer service, prepare examples from your past experiences where you successfully handled customer interactions. Think about times when you went above and beyond to ensure customer satisfaction, as this will demonstrate your commitment to delivering exceptional service.
✨Dress to Impress
First impressions matter! Make sure you arrive at the interview looking smart and professional. A well-groomed appearance not only reflects your respect for the company but also aligns with the expectations of a Security Response Officer who represents the brand at a premier shopping destination.
✨Practice Calmness Under Pressure
Given the nature of the job, you might be asked how you would handle stressful or confrontational situations. Prepare by thinking through scenarios where you remained calm and collected. Practising your responses can help you convey confidence and poise during the interview.