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- Tasks: Ensure top-notch security and customer service at a premier shopping destination.
- Company: Join CIS Security, a multi-award-winning company with a focus on excellence.
- Benefits: Enjoy healthcare plans, discounts, tailored uniforms, and career development opportunities.
- Why this job: Be a professional ambassador in a vibrant environment while making a real impact.
- Qualifications: SIA Licence and customer service experience required; flexibility is key.
- Other info: Work in a supportive team with a focus on diversity and inclusion.
The predicted salary is between 11 - 16 £ per hour.
CIS Security has an exciting opportunity for a Security Response Officer to act as a professional ambassador for the company at the West Country's premier shopping destination. The site features over 70 leading high street brands and a multi-storey car park with more than 1,200 spaces. It is centrally located, approximately a 10-minute walk from Plymouth train station, with The Barcode leisure complex situated adjacent, offering a cinema, restaurants, bars, and indoor entertainment venues. The successful candidate will be expected to consistently deliver high standards of security, professionalism, and customer service to clients, visitors, and all site users.
Position: Security Response Officer
Location: Plymouth (PL1)
Pay Rate: £13.85 per hour
Hours: Average 24 hours per week
Shifts: Various Shifts - Days, Nights & Weekends
Job Requirements:
- SIA Licence required
- Security and customer service experience is required
- Must be flexible and be able to work; days, nights, weekends and have the flexibility to change shifts due to operational needs
- Must have good command of English language
- Good levels of customer service, communication both written & verbal at all times
- Flexible in the approach to daily duties and additional events when held on site
- Maintains working knowledge of security & safety for assigned areas
- Flexible in the approach to daily duties - retail, long periods of standing, patrolling, access control
- First Aid qualification & a CCTV SIA Licence is a bonus
- To have a smart appearance befitting the company
- Be confident you can undertake 100% of all specific duties
- Be able to provide all the documentation and vetting information requested
Job Responsibilities:
- Able to demonstrate and deliver high quality guarding and customer service to both our customers and service users
- Able to work in a team as well as on your own and have the ability to be pro-active and think on your feet use initiative
- Be calm under pressure and confident in dealing with confrontational situations in a calm and professional manner
- Physically fit to complete patrols internally and externally and able to stand/walk during shift
- Confident in writing incident and shift reports
- To always portray a friendly, professional and courteous demeanour, using open and appropriate body language
- To ensure that all visitors and staff are dealt with efficiently, providing an exceptional customer service and ensuring that their expectations are met, if not exceeded
- Have the IT skills and the ability to understand and use varied Access Control and CCTV systems and platforms / integrated systems
- Have the ability to write emails and reply to emails in the correct manner
- Have the ability to exercise command and control and be an effective communicator to all peer groups and management levels
- Able to understand the Escalation Process, - Escalate and Disseminate information in a timely manner to the correct personnel in the event or during an emergency or Incident on site
- The role includes you to conduct opening & closing procedures of a building, patrolling and conducting emergency procedures
Benefits:
- Health care plan (HSF)
- Perk Box (HSF) - discounts & offers from cinema tickets to days out
- Cycle to work scheme
- Tailored Site Uniform
- First class training allowing you to develop your skills
- A view for career development
- Long service & Employee Recognition awards
- And much more!
CIS Security is an independently owned business providing professional security solutions across the UK and Ireland. Our people are at the heart of everything we do. They have a sense of belonging and togetherness that manifests itself in operational excellence and world-class customer service. CIS Security is a multi-award-winning company, recently being awarded Worlds Happiest Workplace in 2025. At CIS Security Ltd, we do not just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our Customers, Colleagues, and Communities. CIS Security Ltd is proud to be an equal opportunity employer and values diversity. We welcome applications from all sections of the community. All employment decisions are based on qualifications, quality, and business needs.
Due to the volume of applications, if we have not contacted you within three weeks of initial contact then unfortunately you have not been successful on this occasion.
Security Response Officer in Plymouth employer: CIS Security Ltd
Contact Detail:
CIS Security Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Response Officer in Plymouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on CIS Security. Understand their values and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Security Response Officer, you'll need to be calm and professional under pressure. Role-play scenarios with friends or family to get comfortable handling tricky situations while maintaining a friendly demeanour.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions matter, especially in a role where you'll be representing the company. A polished appearance can set you apart from other candidates.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a better chance of standing out. Plus, you’ll find all the info you need about the role right there!
We think you need these skills to ace Security Response Officer in Plymouth
Some tips for your application 🫡
Show Your Security Experience: When you're writing your application, make sure to highlight any previous security or customer service experience. We want to see how you've handled similar situations before, so don’t hold back on those examples!
Be Professional and Personable: Remember, as a Security Response Officer, you'll be the face of our company. Use a friendly tone in your application and show us that you can balance professionalism with approachability. We love candidates who can connect with people!
Tailor Your Application: Take a moment to read through the job description again and tailor your application to match. Use keywords from the listing to demonstrate that you understand what we’re looking for. It shows us you’re genuinely interested in the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it’s super easy to do – just follow the prompts and you’ll be set!
How to prepare for a job interview at CIS Security Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Response Officer. Familiarise yourself with the job description and think about how your previous experience aligns with the requirements, especially in customer service and security.
✨Showcase Your Communication Skills
As this role requires excellent communication, be prepared to demonstrate your verbal and written skills during the interview. Practice answering questions clearly and confidently, and consider sharing examples of how you've effectively communicated in past roles.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your ability to handle confrontational situations or emergencies. Think of specific instances from your past where you successfully managed such situations and be ready to discuss them in detail.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview to reflect the high standards expected in the role. A polished appearance will show that you take the opportunity seriously and are ready to represent the company well.