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- Tasks: Ensure safety and deliver top-notch customer service at a vibrant shopping destination.
- Company: Join CIS Security, a multi-award-winning company known for its supportive culture.
- Benefits: Enjoy competitive pay, healthcare, discounts, and career development opportunities.
- Why this job: Be a key player in creating a safe and welcoming environment for shoppers.
- Qualifications: SIA Licence and customer service experience required; flexibility is a must.
- Other info: Work in a dynamic setting with a focus on teamwork and personal growth.
The predicted salary is between 11 - 16 £ per hour.
CIS Security has an exciting opportunity for a Security Response Officer to act as a professional ambassador for the company at the West Country's premier shopping destination. The site features over 70 leading high street brands and a multi-storey car park with more than 1,200 spaces. It is centrally located, approximately a 10-minute walk from Plymouth train station, with The Barcode leisure complex situated adjacent, offering a cinema, restaurants, bars, and indoor entertainment venues. The successful candidate will be expected to consistently deliver high standards of security, professionalism, and customer service to clients, visitors, and all site users.
Position: Security Patrol Officer
Location: Plymouth (PL1)
Pay Rate: £13.85 per hour
Hours: Average 42 hours per week
Shifts: 4 On 4 Off - Days - 0700 to 1900
Job Requirements:
- SIA Licence required
- Security and customer service experience is required
- Must be flexible and be able to work; days, nights, weekends and have the flexibility to change shifts due to operational needs
- Must have good command of English language
- Good levels of customer service, communication both written & verbal at all times
- Flexible in the approach to daily duties and additional events when held on site
- Maintains working knowledge of security & safety for assigned areas
- First Aid qualification & a CCTV SIA Licence is a bonus
- To have a smart appearance befitting the company
- Be confident you can undertake 100% of all specific duties
- Be able to provide all the documentation and vetting information requested
Job Responsibilities:
- Able to demonstrate and deliver high quality guarding and customer service to both our customers and service users
- Able to work in a team as well as on your own and have the ability to be pro-active and think on your feet use initiative
- Be calm under pressure and confident in dealing with confrontational situations in a calm and professional manner
- Physically fit to complete patrols internally and externally and able to stand/walk during shift
- Confident in writing incident and shift reports
- To always portray a friendly, professional and courteous demeanour, using open and appropriate body language
- To ensure that all visitors and staff are dealt with efficiently, providing an exceptional customer service and ensuring that their expectations are met, if not exceeded
- Have the IT skills and the ability to understand and use varied Access Control and CCTV systems and platforms / integrated systems
- Have the ability to write emails and reply to emails in the correct manner
- Have the ability to exercise command and control and be an effective communicator to all peer groups and management levels
- Able to understand the Escalation Process, - Escalate and Disseminate information in a timely manner to the correct personnel in the event or during an emergency or Incident on site
- The role includes you to conduct opening & closing procedures of a building, patrolling and conducting emergency procedures
Benefits:
- Health care plan (HSF)
- Perk Box (HSF) - discounts & offers from cinema tickets to days out
- Cycle to work scheme
- Tailored Site Uniform
- First class training allowing you to develop your skills
- A view for career development
- Long service & Employee Recognition awards
- And much more!
CIS Security is an independently owned business providing professional security solutions across the UK and Ireland. Our people are at the heart of everything we do. They have a sense of belonging and togetherness that manifests itself in operational excellence and world-class customer service. CIS Security is a multi-award-winning company, recently being awarded Worlds Happiest Workplace in 2025. At CIS Security Ltd, we do not just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our Customers, Colleagues, and Communities. CIS Security Ltd is proud to be an equal opportunity employer and values diversity. We welcome applications from all sections of the community. All employment decisions are based on qualifications, quality, and business needs.
Due to the volume of applications, if we have not contacted you within three weeks of initial contact then unfortunately you have not been successful on this occasion.
Security Officer in Plymouth employer: CIS Security Ltd
Contact Detail:
CIS Security Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer in Plymouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on CIS Security. Understand their values and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Security Officer, you'll be the face of the company. Think about scenarios where you might need to handle difficult situations or provide excellent service. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions matter, especially in a role where appearance is key. A neat and tidy outfit can set the right tone from the get-go.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Security Officer in Plymouth
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight any experience you have in customer service. We want to see how you can deliver that top-notch service we pride ourselves on at CIS Security.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the heart of your qualifications and experiences.
Tailor Your Application: Make sure to tailor your application to the Security Officer role. Mention specific skills and experiences that relate directly to the job description. This shows us that you've done your homework and are genuinely interested in the position.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into our hands quickly and efficiently. Plus, it shows us you're tech-savvy!
How to prepare for a job interview at CIS Security Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Response Officer. Familiarise yourself with the job description and think about how your previous experience aligns with the requirements, especially in customer service and security.
✨Showcase Your Communication Skills
As a Security Officer, you'll need to communicate effectively with both colleagues and the public. During the interview, demonstrate your verbal and written communication skills. Be clear and concise when answering questions, and don’t hesitate to share examples of how you've handled difficult situations in the past.
✨Dress the Part
First impressions matter! Make sure you arrive at the interview looking smart and professional. This not only shows respect for the interviewers but also reflects the high standards expected in the role. A neat appearance can set the tone for how you’re perceived.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with confrontational individuals or managing emergencies. Think through potential scenarios related to security and customer service, and prepare your responses to showcase your problem-solving skills and calmness under pressure.