At a Glance
- Tasks: Provide top-notch security and customer service in a corporate environment.
- Company: Join CIS Security, a leading name in the security industry since 1972.
- Benefits: Enjoy healthcare plans, discounts, career development, and recognition awards.
- Other info: Flexible shifts with opportunities for growth in a diverse team.
- Why this job: Be an ambassador for security while making a real difference in people's safety.
- Qualifications: SIA Licence required; customer service experience preferred.
The predicted salary is between 28000 - 30000 € per year.
Do you have 5* customer service skills with the ability to provide a friendly and secure corporate security service? CIS Security have an exciting opportunity available for a Corporate Security Officer who will be an ambassador to represent CIS Security and the customer whilst being presentable and demonstrating the highest standards of professionalism. You will demonstrate and deliver high quality security and customer service to both our customers and service users, providing a holistic customer focused security service.
Information:
- Position: Security Officer
- Location: Belfast (BT1)
- Pay Rate: £13.45 per hour
- Hours: Average 42 hours per week
- Shifts: 4 on 4 off - Days, Nights & Weekends
Job Requirements:
- SIA Licence required.
- Corporate Security, Concierge or Front of House experience for at least 1 year an advantage.
- Ex forces or police background would be an advantage.
- Excellent written and verbal communication skills as well as customer service at all times.
- Must have an excellent command of English Language & Good IT Skills.
- Reliable, Responsible and Punctual.
- A friendly, professional, courteous, and outgoing character.
- To take pride in your appearance at all times, ensuring immaculate presentation.
- Flexible in the approach to daily duties and additional events when held on site.
- First Aid qualification & a CCTV SIA Licence are desirable.
- Be confident you are able to undertake 100% of all specific duties.
- Be able to provide all the documentation and vetting information requested.
Job Responsibilities:
- Able to demonstrate and deliver high quality guarding and customer service to both our customers and service users.
- Able to work in a team as well as on your own and have the ability to be pro-active and think on your feet use initiative.
- Be calm under pressure and confident in dealing with confrontational situations.
- Physically fit to complete patrols internally and externally and able to stand/walk during shift.
- Confident in writing incident and shift reports.
- To always portray a friendly, professional, and courteous demeanour, using open and appropriate body language.
- To ensure that all visitors and staff are dealt with efficiently, providing an exceptional customer service at all times ensuring that their expectations are met, if not exceeded.
- Have the IT skills and the ability to understand and use varied Access Control and CCTV systems and platforms / integrated systems.
- Have the ability to write emails and reply to emails in the correct manner and speak, very important in Corporate Industry.
- Have the ability to exercise command and control and be an effective communicator to all peer groups and management levels.
- Able to understand Corporate Escalation Process, - Escalate and Disseminate information in a timely manner to the correct personnel in the event or during an emergency or Incident on site.
- The role includes you to conduct opening & closing procedures of a building, patrolling, reception duties, access control, answering incoming telephone calls, conducting emergency procedures.
Benefits:
- Health care plan (HSF)
- Perk Box (HSF) - discounts & offers from cinema tickets to days out
- Cycle to work scheme
- Tailed Site Uniform
- First class training allowing you to develop your skills
- A view for career development
- Long service & Employee Recognition awards
CIS Security has been providing manned guarding services since 1972 and has developed into one of the most effective and reliable security companies in England. At CIS Security, we work as a team to deliver operational excellence and truly believe that the service we provide is unparalleled in the security industry.
At CIS Security Ltd, we do not just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our community. CIS Security Ltd is proud to be an equal opportunity employer and value diversity. We welcome applications from all sections of the community. All employment is decided on the basis of qualifications, quality, and business needs.
Due to the volume of applications, if we have not contacted you within three weeks of initial contact then you have not been successful on this occasion.
Security Officer/ Relief Officer in Newtownabbey employer: CIS Security Ltd
CIS Security is an exceptional employer that prioritises both employee well-being and professional growth, offering a comprehensive health care plan, a cycle to work scheme, and tailored training programmes to enhance your skills. Located in the vibrant city of Belfast, our team-oriented culture fosters a supportive environment where diversity is celebrated, ensuring that every employee feels valued and empowered to excel in their roles. With opportunities for career advancement and recognition for long service, CIS Security stands out as a rewarding place to build a meaningful career in corporate security.
StudySmarter Expert Advice🤫
We think this is how you could land Security Officer/ Relief Officer in Newtownabbey
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on CIS Security. Check out their website and social media to understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your ability to deliver exceptional service.
✨Tip Number 3
Dress to impress! As a Security Officer, you'll need to maintain a professional appearance. Make sure you look sharp for your interview – it shows that you take pride in your presentation, which is key for this role. Plus, it sets a positive tone right from the start!
✨Tip Number 4
Be proactive during the interview! Don’t just wait for questions; engage with the interviewer. Ask about the team dynamics or how they handle challenging situations. This shows your enthusiasm and willingness to be an active part of the team at CIS Security. And remember, apply through our website for the best chance!
We think you need these skills to ace Security Officer/ Relief Officer in Newtownabbey
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your 5* customer service skills in your application. We want to see how you can provide a friendly and secure service, so share specific examples of how you've gone above and beyond for customers in the past.
Be Professional and Presentable:Since you'll be representing CIS Security, it's important to demonstrate your professionalism in your written application. Use clear language, check your spelling and grammar, and make sure your application looks tidy and well-organised.
Tailor Your Application:Take a moment to tailor your application to the job description. Mention any relevant experience, especially in corporate security or customer service, and show us how your background makes you a great fit for this role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at CIS Security Ltd
✨Know Your Customer Service Skills
Make sure you can highlight your 5-star customer service skills during the interview. Think of specific examples where you've gone above and beyond to help a customer, as this will show your potential employer that you can deliver the high-quality service they expect.
✨Dress to Impress
Since the role requires immaculate presentation, ensure you dress smartly for the interview. A professional appearance not only reflects your understanding of the job requirements but also demonstrates your commitment to maintaining high standards.
✨Be Prepared for Situational Questions
Expect questions about how you would handle confrontational situations or emergencies. Prepare by thinking through scenarios where you had to stay calm under pressure and how you effectively communicated with others in those moments.
✨Show Off Your IT Skills
As the job involves using various Access Control and CCTV systems, be ready to discuss your IT skills. If you have experience with specific systems, mention them, and if not, express your willingness to learn and adapt quickly to new technologies.
