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- Tasks: Ensure safety and deliver top-notch customer service in a vibrant urban space.
- Company: Join CIS Security, a multi-award-winning company with a focus on excellence and community.
- Benefits: Enjoy healthcare plans, discounts, tailored uniforms, and career development opportunities.
- Why this job: Be an ambassador for security while working in a dynamic and supportive environment.
- Qualifications: SIA licence and security experience required; must be proactive and calm under pressure.
- Other info: Flexible shifts available, with a strong emphasis on teamwork and personal growth.
The predicted salary is between 13 - 16 £ per hour.
CIS Security have an exciting opportunity available for a Security Response Officer who will be an ambassador to represent CIS Security and deliver high quality guarding and customer service to both our clients and service users at a revitalised urban space blending historic charm with modern development.
Position: Security Response Officer
Location: Central Leeds (L1)
Pay Rate: Site Related Pay
Hours: Average 20 hours per week
Shifts: Various Shifts - Days, Nights & Weekends
Job Requirements:
- SIA licence required
- Security and customer service experience is required
- Must have good command of English language
- Good levels of customer service, communication both written & verbal at all times
- Duties include patrols, checking cameras and access control to the building out of hours - experience in this is essential
- Physically fit to complete patrols internally and externally and able to stand/walk during shift
- Flexible in the approach to daily duties and additional events when held on site
- Maintains working knowledge of the locations & security & safety for assigned areas
- First Aid qualification & a CCTV SIA Licence are desirable
- Must have five years of checkable work history
Job Responsibilities:
- Able to demonstrate and deliver high quality guarding and customer service to both our clients and service users
- Able to work in a team as well as on your own and have the ability to be pro-active and think on your feet
- Be calm under pressure and confident in dealing with confrontational situations in a calm and professional manner
- Confident in writing incident and shift reports
- To always portray a friendly, professional and courteous demeanour, using open and appropriate body language
- To ensure that all visitors and staff are dealt with efficiently, providing exceptional customer service at all times
- The role includes conducting opening & closing procedures of a building, patrolling, gatehouse duties, reception duties, access control, answering incoming telephone calls, and conducting emergency procedures
Benefits:
- Health care plan (HSF)
- Perk Box (HSF) - discounts & offers from cinema tickets to days out
- Cycle to work scheme
- Tailored Site Uniform
- First class training allowing you to develop your skills
- A view for career development
- Long service & Employee Recognition awards
- And much more!
CIS Security is a multi-award-winning company, recently being awarded Worlds Happiest Workplace in 2025. At CIS Security Ltd, we do not just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our Customers, Colleagues, and Communities. CIS Security Ltd is proud to be an equal opportunity employer and values diversity. We welcome applications from all sections of the community. All employment decisions are based on qualifications, quality, and business needs.
Due to the volume of applications, if we have not contacted you within three weeks of initial contact then unfortunately you have not been successful on this occasion.
Relief Security Officer in Leeds employer: CIS Security Ltd
Contact Detail:
CIS Security Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Security Officer in Leeds
✨Tip Number 1
Get to know the company! Research CIS Security and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering high-quality service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories!
✨Tip Number 3
Stay calm under pressure! The job requires you to handle confrontational situations with confidence. Prepare yourself mentally by thinking through how you'd react in various scenarios, so you can demonstrate your ability to stay composed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining CIS Security. Don’t miss out on this opportunity!
We think you need these skills to ace Relief Security Officer in Leeds
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to help clients or service users in the past. Remember, this role is all about delivering high-quality service!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, showcasing your skills and experience relevant to the role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Security Response Officer position. Mention specific duties from the job description that you’re experienced in, like patrols or incident reporting.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at CIS Security!
How to prepare for a job interview at CIS Security Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Security Response Officer inside out. Familiarise yourself with the key responsibilities like patrolling, access control, and customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer service, prepare examples from your past experiences where you’ve gone above and beyond for clients or handled difficult situations. Highlighting these moments will demonstrate your ability to maintain high standards of service, which is crucial for CIS Security.
✨Stay Calm Under Pressure
The interviewers will likely ask how you handle stressful situations. Think of specific instances where you remained calm and professional during confrontational scenarios. This will illustrate your capability to think on your feet and manage challenging situations effectively.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Even though the role involves a uniform, showing up well-presented will reflect your seriousness about the job and your understanding of the importance of professionalism in security.
