At a Glance
- Tasks: Welcome clients with a 5-star greeting and provide exceptional concierge services.
- Company: Join CIS Security, an award-winning company known for its outstanding workplace culture.
- Benefits: Enjoy health care plans, discounts, career development, and employee recognition awards.
- Other info: Dynamic role with opportunities for growth in a supportive team environment.
- Why this job: Be the face of a prestigious company and make every visitor feel special.
- Qualifications: Experience in high-end reception or customer service is preferred.
Responsibilities
- Experience in high-end corporate reception, 5-star hotel or first-class cabin crew is preferred.
- Meeting and greeting clients in reception, providing a warm 5-star greeting and ensuring VIP treatment.
- Act as the face of the companies we represent, delivering exemplary reception, bookings, and concierge services.
- Ensure guests and visitors receive an excellent standard of greeting and care while in the building.
- Be articulate, well-informed, and proactively meet and exceed clients and visitors' needs.
- Portray a friendly, professional, and courteous demeanor with appropriate body language.
- Deal efficiently with all visitors and staff, maintaining an exceptional high standard of customer service.
- Take personal responsibility for requests, ensuring they are completed, if not exceeding, expectations.
- Manage the efficient running of reception, concierge, or booking desks with professionalism and location-specific knowledge.
- Actively welcome, announce, and escort visitors through the building, offering refreshments and informing them of facilities such as washrooms, concierge, and deli locations.
- Communicate professionally as a representative to residents, upholding a 5-star service standard.
- Build rapport quickly to make every guest or visitor feel special.
- Serve as ambassador for CIS, promoting great teamwork within and outside the department.
- Receive meeting room bookings via email or telephone, verifying details and communicating effectively with relevant departments.
- Maintain cleanliness of the allocated area, including filing and preparing for the next shift.
- Report any maintenance, IT, or health & safety concerns to the relevant departments.
- Act as the main point of contact within the building for all residents, catering to all requests and queries timely and appropriately.
- Utilize a portfolio of information (transport, restaurants, shops) to assist client queries.
- Assist with any other reasonable duties as required by the site manager or account manager.
Benefits
Health care plan (HSF), Perk Box (HSF) – discounts and offers from cinema tickets to days out, cycle to work scheme, tailored site uniform, first-class training, career development, long service & employee recognition awards, and more.
About CIS Security
CIS Security is an independently owned, multi-award-winning company providing professional security solutions across the UK and Ireland. We recently received the World’s Happiest Workplace award in 2025 and remain dedicated to operational excellence and world-class customer service.
Front of House Receptionist - 45 hours per week - Monday to Friday employer: CIS Security Ltd
CIS Security Ltd is an excellent employer, offering a dynamic work environment at the vibrant Queen Elizabeth Olympic Park. With a strong emphasis on employee growth and development, staff are encouraged to enhance their skills through training and support, while enjoying a culture that values teamwork and exceptional customer service. The company also provides competitive benefits and unique opportunities to engage with high-profile events, making it a rewarding place for those passionate about security and public safety.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Receptionist - 45 hours per week - Monday to Friday
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CIS Security Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CIS Security Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Front of House Receptionist - 45 hours per week - Monday to Friday
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CIS Security Ltd:Your cover letter is your chance to shine! Tell us why you want to work at CIS Security Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CIS Security Ltd!
How to prepare for a job interview at CIS Security Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
