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For Companies At a Glance
- Tasks: Be the friendly face of our high-profile site, ensuring a top-notch experience for all visitors.
- Company: Join CIS Security, a multi-award-winning company known for its exceptional workplace culture.
- Benefits: Enjoy a competitive pay rate, health care plan, and discounts on various activities.
- Why this job: Make a real impact by providing outstanding customer service in a vibrant environment.
- Qualifications: SIA licence required; experience in front of house or concierge services preferred.
- Other info: Flexible hours, first-class training, and great career development opportunities await you.
Overview
We are looking for someone who has a bubbly welcoming personality for this new Front of House Officer position at one of our newly refurbished high profiled sites based near St Paul\\\’s Cathedral in the City of London. The role of the Front of House Team will be pivotal to ensuring that tenants, customers, and guests will have a first-class experience when visiting.
About the role
Position: Front of House Officer
Location: Central London (EC4M)
Pay Rate: ÂŁ14.40 per hour
Hours: 50 hours per week
Shifts: Monday to Friday 08:00 to 18:00
Job Requirements
- SIA licence required
- Experience in high end corporate front of house or concierge services
- IT Literate – Basic understanding of access control systems and IT systems/programmes, e.g., Microsoft Office for emails
- Ideally to have an understanding of a visitor management system
- Excellent written and verbal communication skills as well as customer service
- Must have an excellent command of English Language & Good IT Skills
- Reliable, Responsible and punctual
- A friendly, professional, courteous, and outgoing character
- To always take pride in your appearance, ensuring immaculate presentation
- Flexible in the approach to daily duties and additional events when held on site
- Be confident you can undertake 100% of all specific duties
- Be able to provide all the documentation and vetting information requested
Key Responsibilities
- Meet and greet, patrolling, reception duties, access control, answering incoming telephone calls
- Conducting emergency procedures, providing a warm 5-star greeting
- Deliver high quality guarding and customer service to both our customers and service users
- Work in a team as well as on your own; be pro-active and think on your feet; use initiative
- Remain calm under pressure and handle confrontational situations in a calm and professional manner
- Portrait a friendly, professional, and courteous demeanour using open and appropriate body language
- Ensure that all visitors and staff are dealt with efficiently, providing exceptional customer service
- Be responsible for the efficient running of reception, concierge or bookings desks with the professionalism and knowledge required for each location
- Check guests in & out promptly
- Ensure great teamwork within and outside the department; demonstrate a \”can do\” approach and solutions
- Be responsible for the upkeep and cleanliness of your allocated area including filing and next shift preparation
- Assist in any other reasonable duties as required
Benefits
- Health care plan (HSF)
- Perk Box (HSF) – discounts & offers from cinema tickets to days out
- Cycle to work scheme
- Tailored Site Uniform
- First class training allowing you to develop your skills
- A view for career development
- Long service & Employee Recognition awards
- And much more
A globally recognised Security Solutions Specialist delivering service excellence, to our Customers, Colleagues, and Communities. CIS is an independently owned business providing professional security solutions across the UK and Ireland. Our people are at the heart of everything we do. They have a sense of belonging and togetherness that manifests itself in operational excellence and world-class customer service. CIS Security is a multi-award-winning company, recently being awarded World\\\’s Happiest Workplace in 2025.
At CIS Security Ltd, we do not just accept difference – we celebrate it, we support it, and we thrive on it for the benefit of our Customers, Colleagues, and Communities. CIS Security Ltd is proud to be an equal opportunity employer and value diversity. We welcome applications from all sections of the community. All employment decisions are based on qualifications, quality, and business needs.
Due to the volume of applications, if we have not contacted you within three weeks of initial contact then unfortunately you have not been successful on this occasion.
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Front of House Officer - Monday to Friday - Days employer: CIS Security Ltd
Contact Detail:
CIS Security Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Officer - Monday to Friday - Days
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on CIS Security. Check out their website and social media to understand their values and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Front of House Officer, you'll be the face of the company. So, brush up on your communication and customer service skills. Role-play with a friend or family member to get comfortable with greeting guests and handling inquiries like a pro.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a front of house role. Make sure you’re dressed smartly and presentably for your interview. It shows that you take pride in your appearance and are serious about the position.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation for the opportunity but also keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Front of House Officer - Monday to Friday - Days
Some tips for your application 🫡
Show Your Personality: We want to see your bubbly and welcoming personality shine through in your application. Use a friendly tone and let your enthusiasm for the Front of House Officer role come across in your writing.
Tailor Your Application: Make sure to customise your application to highlight your experience in high-end corporate front of house or concierge services. We love seeing how your skills match what we're looking for, so don’t hold back!
Be Clear and Concise: When it comes to written applications, clarity is key! Keep your sentences straightforward and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CIS Security Ltd
✨Show Off Your Personality
As a Front of House Officer, your bubbly and welcoming personality is key. Make sure to let your true self shine during the interview. Smile, be friendly, and engage with your interviewer to demonstrate that you can create a warm atmosphere for guests.
✨Know Your Stuff
Familiarise yourself with the job requirements, especially around customer service and IT skills. Brush up on your knowledge of access control systems and visitor management systems. Being able to discuss these confidently will show that you're prepared and serious about the role.
✨Practice Your Communication Skills
Since excellent written and verbal communication is crucial, practice answering common interview questions clearly and concisely. You might even want to role-play with a friend to get comfortable with articulating your thoughts, especially in high-pressure scenarios.
✨Dress to Impress
Presentation matters in this role, so make sure you dress smartly for the interview. Choose an outfit that reflects the professional image expected at a high-profile site. This not only shows that you take pride in your appearance but also sets the tone for how you’ll represent the company.