At a Glance
- Tasks: Ensure safety and provide top-notch customer service at a vibrant shopping destination.
- Company: Join CIS Security, a multi-award-winning company known for its supportive culture.
- Benefits: Enjoy competitive pay, healthcare plans, discounts, and career development opportunities.
- Other info: Work in a dynamic environment with a focus on teamwork and personal growth.
- Why this job: Be a professional ambassador while gaining valuable experience in security and customer service.
- Qualifications: SIA Licence and customer service experience required; flexibility is key!
The predicted salary is between 30000 - 30000 £ per year.
CIS Security has an exciting opportunity for a Security Response Officer to act as a professional ambassador for the company at the West Country's premier shopping destination. The site features over 70 leading high street brands and a multi-storey car park with more than 1,200 spaces. It is centrally located, approximately a 10-minute walk from Plymouth train station, with The Barcode leisure complex situated adjacent, offering a cinema, restaurants, bars, and indoor entertainment venues.
The successful candidate will be expected to consistently deliver high standards of security, professionalism, and customer service to clients, visitors, and all site users.
Position: Security Response Officer
Location: Plymouth (PL1)
Pay Rate: £13.85 per hour
Hours: Average 24 hours per week
Shifts: Various Shifts - Days, Nights & Weekends
Job Requirements:
- SIA Licence required
- Security and customer service experience is required
- Must be flexible and be able to work; days, nights, weekends and have the flexibility to change shifts due to operational needs
- Must have good command of English language
- Good levels of customer service, communication both written & verbal at all times
- Flexible in the approach to daily duties and additional events when held on site
- Maintains working knowledge of security & safety for assigned areas
- Flexible in the approach to daily duties - retail, long periods of standing, patrolling, access control
- First Aid qualification & a CCTV SIA Licence is a bonus
- To have a smart appearance befitting the company
- Be confident you can undertake 100% of all specific duties
- Be able to provide all the documentation and vetting information requested
Job Responsibilities:
- Able to demonstrate and deliver high quality guarding and customer service to both our customers and service users
- Able to work in a team as well as on your own and have the ability to be pro-active and think on your feet
- Be calm under pressure and confident in dealing with confrontational situations in a calm and professional manner
- Physically fit to complete patrols internally and externally and able to stand/walk during shift
- Confident in writing incident and shift reports
- To always portray a friendly, professional and courteous demeanour, using open and appropriate body language
- To ensure that all visitors and staff are dealt with efficiently, providing an exceptional customer service and ensuring that their expectations are met, if not exceeded
- Have the IT skills and the ability to understand and use varied Access Control and CCTV systems and platforms / integrated systems
- Have the ability to write emails and reply to emails in the correct manner
- Have the ability to exercise command and control and be an effective communicator to all peer groups and management levels
- Able to understand the Escalation Process, - Escalate and Disseminate information in a timely manner to the correct personnel in the event or during an emergency or Incident on site
- The role includes you to conduct opening & closing procedures of a building, patrolling and conducting emergency procedures
Benefits:
- Health care plan (HSF)
- Perk Box (HSF) - discounts & offers from cinema tickets to days out
- Cycle to work scheme
- Tailored Site Uniform
- First class training allowing you to develop your skills
- A view for career development
- Long service & Employee Recognition awards
- And much more!
CIS Security is a multi-award-winning company, recently being awarded World's Happiest Workplace in 2025. At CIS Security Ltd, we do not just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our Customers, Colleagues, and Communities. CIS Security Ltd is proud to be an equal opportunity employer and values diversity. We welcome applications from all sections of the community. All employment decisions are based on qualifications, quality, and business needs.
Due to the volume of applications, if we have not contacted you within three weeks of initial contact then unfortunately you have not been successful on this occasion.
Relief Security Officer in Exeter employer: CIS Security Ltd
CIS Security Ltd is an excellent employer, offering a dynamic work environment at the vibrant Queen Elizabeth Olympic Park. With a strong emphasis on employee growth and development, staff are encouraged to enhance their skills through training and support, while enjoying a culture that values teamwork and exceptional customer service. The company also provides competitive benefits and unique opportunities to engage with high-profile events, making it a rewarding place for those passionate about security and public safety.
StudySmarter Expert Advice🤫
We think this is how you could land Relief Security Officer in Exeter
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on CIS Security. Understand their values and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Relief Security Officer, you'll need to deliver top-notch service. Think of scenarios where you might need to handle difficult situations and practice how you'd respond calmly and professionally.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions matter, especially in a role where appearance and professionalism are key.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining CIS Security and ready to take the next step in your career.
We think you need these skills to ace Relief Security Officer in Exeter
Some tips for your application 🫡
Show Off Your Experience:When you're writing your application, make sure to highlight your security and customer service experience. We want to see how you've handled similar situations in the past, so don’t hold back on those examples!
Be Professional Yet Approachable:Your written application should reflect the friendly and professional demeanour we value at CIS Security. Use clear language and a positive tone to show us you can communicate effectively with clients and colleagues alike.
Tailor Your Application:Make sure to tailor your application to the specific role of Security Response Officer. Mention your flexibility with shifts and your ability to handle various duties, as these are key aspects of the job that we’re looking for.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at CIS Security Ltd
✨Know Your Security Basics
Make sure you brush up on your security knowledge before the interview. Understand the key responsibilities of a Security Response Officer, including patrolling, access control, and emergency procedures. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with the public, be prepared to share examples of how you've delivered excellent customer service in the past. Think of specific situations where you went above and beyond to help someone, as this will highlight your ability to maintain high standards of professionalism.
✨Demonstrate Flexibility and Teamwork
The job requires flexibility in working hours and the ability to work well in a team. Be ready to discuss times when you've adapted to changing circumstances or collaborated effectively with others. This will reassure the interviewer that you can handle the dynamic nature of the role.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. These might involve handling confrontational situations or making quick decisions under pressure. Practise your responses to these types of questions so you can demonstrate your calmness and initiative when it matters most.
