At a Glance
- Tasks: Ensure safety and security for staff, visitors, and tenants while delivering excellent customer service.
- Company: Join CIS Security, a multi-award-winning company recognised for its commitment to service excellence.
- Benefits: Enjoy a competitive salary, healthcare plan, discounts, and opportunities for career development.
- Other info: Flexible shifts with a focus on teamwork and professional growth in a dynamic environment.
- Why this job: Be part of a vibrant community at Queen Elizabeth Olympic Park, making a real impact every day.
- Qualifications: SIA Door Supervisor Licence and at least 1 year of security experience required.
The predicted salary is between 15.59 - 15.59 £ per hour.
CIS Security has an exciting opportunity for a Customer Engagement Officer who will provide a safe and secure environment for all staff, tenants, visitors, students and contractors, following instructions from Security Control Room, Security Shift Manager and Customer Engagement Manager. They must also be able to champion and lead with a service excellence approach to all customers in line with the site Assignment Instructions, Standard Operating Procedures and company processes. This site is located at the north of Queen Elizabeth Olympic Park and provides over one million sq. ft of space for creatives and digital companies.
Information:
- Position: Customer Engagement Officer
- Location: Hackney / Stratford
- Salary: £15.59 per hour
- Hours: 60 hours per week
- Shifts: Monday to Friday - Days - 0700 to 1900
Job Requirements:
- SIA Door Supervisor Licence is required.
- Security experience is required of at least 1 year.
- Physically fit to complete patrols internally and externally and able to stand/walk for extended periods when asked in all weathers.
- Excellent levels of customer service, communication & attention to detail at all times.
- Proactive, adaptable, & strong IT (Word, Outlook & Excel) and telephony skills.
- Strong incident report and writing skills.
- Well-presented and excellent communication skills.
- Flexible in the approach to daily duties and additional events when held on site.
- First Aid qualification, CCTV, Banksman, Fire Marshal & IOSH is a bonus.
- Be confident you are able to undertake 100% of all specific duties.
- Be able to provide all the documentation and vetting information requested.
Job Duties & Responsibilities:
- Arrive 10 minutes before shift start for a comprehensive handover, briefing, uniform inspection, and equipment collection.
- Champion and lead high standards of security and service excellence, ensuring the safety of premises, personnel, and assets.
- Report to the Customer Engagement Manager, whilst still supporting the wider Security operation when required.
- Be a brand ambassador, presented in a smart, professional appearance in full uniform, projecting a friendly, approachable and courteous image.
- Deliver service excellence with vigilance, adhering to the 3 Ps: Polite, Positive, and Professional, in line with the Here East core values of Care, Courage and Collaborate.
- Remain consistently alert and responsive, reporting any suspicious activity or security concerns immediately to the Security Control Room (SCR).
- Fulfil Fire Marshal duties in accordance with Fire Evacuation SOP and training.
- Monitor entry and exit points, reporting any irregularities, risks or potential hazards.
- Support with visitor sign-in / sign-out procedures.
- Maintain accurate daily logs, incident reports, and documentation. Strong written English required.
- Carry out escorting duties and respond to ad hoc security requests when required.
- Conduct equipment checks at start of each shift, reporting any faults or damage.
- Adhere to daily Deployment Timetable, remaining at assigned posts unless instructed otherwise, whilst remaining flexible to operational demands.
- Provide a high-profile customer and visitor engagement presence, remaining mobile and observant.
- Use electronic systems (such as Locale, Kinexio, Outlook, Microsoft Word, Microsoft Teams, and Genetec) to follow site procedures and communications. Basic IT knowledge required.
Benefits:
- Health care plan (HSF)
- Perk Box (HSF) - discounts & offers from cinema tickets to days out
- Cycle to work scheme
- Tailored Site Uniform
- First class training allowing you to develop your skills
- A view for career development
- Long service & Employee Recognition awards
- And much more!!
CIS Security Ltd is proud to be an equal opportunity employer and value diversity. We welcome applications from all sections of the community. All employment decisions are based on qualifications, quality, and business needs.
Customer Engagement Officer employer: CIS Security Ltd
CIS Security Ltd is an excellent employer, offering a dynamic work environment at the vibrant Queen Elizabeth Olympic Park. With a strong emphasis on employee growth and development, staff are encouraged to enhance their skills through training and support, while enjoying a culture that values teamwork and exceptional customer service. The company also provides competitive benefits and unique opportunities to engage with high-profile events, making it a rewarding place for those passionate about security and public safety.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Officer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CIS Security Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CIS Security Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Engagement Officer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CIS Security Ltd:Your cover letter is your chance to shine! Tell us why you want to work at CIS Security Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CIS Security Ltd!
How to prepare for a job interview at CIS Security Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
