At a Glance
- Tasks: Lead CCTV operations and ensure top-notch security service delivery.
- Company: Join a multi-award-winning security solutions specialist in London.
- Benefits: Enjoy healthcare, discounts, tailored uniforms, and career development opportunities.
- Other info: Work in a vibrant environment with a focus on diversity and inclusion.
- Why this job: Be part of a dynamic team making a real impact in security.
- Qualifications: SIA CCTV Licence and corporate security experience required.
The predicted salary is between 32000 - 40000 £ per year.
The CCTV Operator will develop and lead operational excellence and best practice; optimising our service and value offering to customers to achieve performance targets. You will bring innovation and leadership and ensure a high-performance culture within your remit. This is an active and visible role requiring strong leadership competence in addition to entrepreneurial ability.
Information:
- Position: CCTV Controller
- Location: London (EC4M)
- Pay Rate: £15.41 per hour
- Hours: Average 56 hours per week
- Shifts: 3 Days, 3 Nights, 3 Off - Days & Nights
Job Requirements:
- SIA CCTV Licence required
- SIA Licence (DS or SG) required
- Corporate CCTV security experience required
- Excellent PC skills and Microsoft knowledge required
- Experience of working in a demanding, high-pressure environment
- Excellent understanding of access control & CCTV systems
- Customer focused, with a strong knowledge of customer service skills
- Demonstrate a strong aptitude for multi-tasking
- Excellent written and verbal communication
- Self-motivated and able to work on own initiative
- Team player, who will support colleagues and provide ideas to improve service delivery
- Ability to think and act quickly in emergency incidents or under pressure
Job Responsibilities:
- Deliver and encourage outstanding customer service delivery
- Ensure that all security personnel always adhere to their duties and policies and procedures of the site, reporting any breach of these to the Security Manager.
- To monitor, operate and report all Security Control Room technologies (access control systems, BMS, fire alarm system, lift alarm and disabled toilet alarm activations)
- Permit Management for contractors to issue keys and access cards
- To monitor the CCTV cameras within the Security Control Room
- Arrange for the collation and viewing of CCTV images in response to incident management, in line with the CCTV Code of Practice
- Prepare and maintain the Security Control Room equipment for operational use
- Ensure the Security Control Room is kept tidy
- To be conversant with all life safety systems and assist in responding to all emergencies promptly as illustrated in the Assignment Instructions
- Inspect equipment for failures and faults, reporting these in line with procedures
- Maintain accurate daily electronic occurrence log records (via the CIS HUB)
- Responsible for the administration of lost & found property
- Book on all members of the security team correctly at the start of each shift
- Check SIA licences & CIS IDs of all oncoming team members
- Respond to all incidents in line with policies and procedures
- Ensure all incidents and issues are formally investigated and recorded
- Maintain a high level of morale and discipline within the team, taking into consideration their welfare
- Carry out training with Security Officers and ensure that there are suitable personnel on your shift able to step up and cover your role
Benefits:
- Health care plan (HSF)
- Perk Box (HSF) - discounts & offers from cinema tickets to days out
- Cycle to work scheme
- Tailored Site Uniform
- First class training allowing you to develop your skills
- A view for career development
- Long service & Employee Recognition awards
- And much more!
CIS Security is a multi-award-winning company, recently being awarded Worlds Happiest Workplace in 2025. At CIS Security Ltd, we do not just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our Customers, Colleagues, and Communities. CIS Security Ltd is proud to be an equal opportunity employer and values diversity. We welcome applications from all sections of the community. All employment decisions are based on qualifications, quality, and business needs.
Due to the volume of applications, if we have not contacted you within three weeks of initial contact then unfortunately you have not been successful on this occasion.
CCTV Controller in City of London employer: CIS Security Ltd
CIS Security Ltd is an exceptional employer, offering a vibrant work culture in a newly refurbished building near St Pauls, where innovation and leadership are at the forefront of our operations. With a strong focus on employee development, we provide first-class training, career advancement opportunities, and a range of benefits including a health care plan and discounts through Perk Box, all while fostering a diverse and inclusive environment that celebrates individuality and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land CCTV Controller in City of London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on CIS Security. Check out their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills, especially in customer service and CCTV operations, align with what they're looking for. Confidence is key!
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've led teams or improved processes in previous roles. They want someone who can foster a high-performance culture, so highlight your entrepreneurial spirit and innovative ideas.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace CCTV Controller in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience, especially in CCTV operations and customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the CCTV Controller role. Share your passion for security and how you can contribute to our high-performance culture.
Showcase Your Skills:We love seeing candidates who can multitask and thrive under pressure. Make sure to mention any specific experiences where you've demonstrated these skills, especially in demanding environments.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and get the ball rolling on your journey with us!
How to prepare for a job interview at CIS Security Ltd
✨Know Your Tech
Familiarise yourself with the latest CCTV and access control technologies. Be ready to discuss your experience with these systems, as well as any troubleshooting you've done in high-pressure situations.
✨Showcase Leadership Skills
Prepare examples of how you've led teams or improved service delivery in previous roles. Highlight your ability to motivate others and maintain a positive team morale, especially in demanding environments.
✨Customer Service Focus
Be prepared to talk about your approach to customer service. Share specific instances where you went above and beyond to ensure client satisfaction, as this role heavily emphasises a customer-focused mindset.
✨Stay Calm Under Pressure
Think of scenarios where you had to act quickly during emergencies. Practice articulating how you handled those situations, demonstrating your ability to think on your feet and make sound decisions under stress.
