CCTV Controller

As a CCTV / Night Controller, you will act as the eyes and ears of the Drake Circus Estate, providing continuous CCTV monitoring, control-room coordination and operational oversight during the night shift. Your primary responsibility will be to monitor CCTV, life-safety systems, alarms, access control systems and estate activities, identifying risks, hazards and incidents and coordinating the appropriate response. You will provide essential operational support to the Estate, maintaining situational awareness across the site and ensuring the safety and security of visitors, occupiers, contractors and colleagues.

You will also provide day-to-day operational supervision of the night security team, coordinating activities, monitoring performance of assigned duties and ensuring the effective delivery of security operations throughout the shift. Duties will include routine monitoring of all safety, fire and life-safety systems, car parks, internal and external areas of the Mall and the external areas of the Leisure Complex. You will monitor all communications, emails, telephone calls and electronic access-control systems across the estate, investigate and manage alarm activations, coordinate operational responses and support occupiers and authorised users with access-related concerns as they arise.

Job Responsibilities

• Customer Service & Estate Operations
  • Deliver and encourage outstanding customer service standards at all times.
  • Remain enthusiastic, helpful, courteous and aligned to the Drake Circus Estate Customer Charter.
  • Attend team briefings, training sessions and meetings as requested by management.
  • Provide a proactive, personalised level of service to visitors, retailers, occupiers and contractors.
  • Be observant and take appropriate action to maintain a safe and secure environment.
  • Assist the site management team as required to support estate operations.
• CCTV & Control Room Operations
  • Monitor CCTV systems to protect visitors, occupiers, contractors and colleagues across the Estate.
  • Arrange for the retrieval, collation and viewing of CCTV images in accordance with the CCTV Code of Practice and GDPR requirements.
  • Monitor, operate and report on all Security Control Room technologies, including: CCTV systems, Intruder alarms, Access-control systems, Fire alarm systems, Building Management Systems (BMS), Lift monitoring systems, Emergency communications equipment.
  • Prepare and maintain all Security Control Room equipment to ensure operational readiness.
  • Ensure the Security Control Room remains professional, secure and tidy at all times.
  • Inspect equipment for defects, failures or faults and report these in accordance with site procedures.
  • Maintain accurate daily electronic occurrence logs and incident records through the approved reporting systems.
• Incident & Emergency Management
  • Communicate and manage the estate radio network.
  • Investigate and coordinate responses to all alarm activations.
  • Be fully conversant with all life-safety systems and emergency procedures.
  • Support and coordinate responses to incidents and emergencies in accordance with Assignment Instructions and site procedures.
  • Ensure all incidents and issues are appropriately recorded, investigated and escalated.
  • Report significant incidents, security concerns and operational issues to the site management team.
  • Maintain situational awareness across the Estate and identify emerging risks, threats or vulnerabilities.
• Night Security Team Supervision
  • Provide day-to-day operational supervision of the night security team whilst maintaining primary responsibility for CCTV and control-room operations.
  • Coordinate officer deployments, patrols, inspections, welfare checks and operational activities throughout the shift.
  • Monitor completion of all scheduled duties, patrols and security checks, ensuring tasks are completed effectively and within required timescales.
  • Confirm staffing levels at the commencement of each shift and escalate staffing or deployment concerns as appropriate.
  • Conduct effective shift briefings and handovers, ensuring officers are aware of operational priorities, incidents and estate risks.
  • Monitor compliance with Assignment Instructions, site policies and operational procedures.
  • Provide direction, guidance and support to officers responding to incidents or operational issues.
  • Support the OCS Night Duty Manager by escalating staffing concerns, operational risks, breaches of procedure and significant incidents.
  • Maintain high standards of professionalism, conduct, discipline and customer service across the night team.
  • Promote positive team morale and take reasonable account of officer welfare, escalating concerns where necessary.
  • Provide coaching and on-the-job training to Security Officers and support the development of suitably trained personnel capable of providing Control Room cover.
  • Record and report repeated non-compliance, performance concerns or operational deficiencies through the appropriate management channels.
  • Ensure supervisory activities do not compromise continuous monitoring of CCTV, alarms, access-control or life-safety systems.
• Compliance & Confidentiality
  • Adhere to all British Land confidentiality requirements, data-protection standards and GDPR regulations.
  • Maintain confidentiality in all aspects of client, occupier and employee information.
  • Ensure compliance with relevant legislation, company policies and site procedures.
  • Be familiar with all required operational and care standards applicable to the role.
  • Support all audit, compliance and reporting requirements as directed by management.
• Car Park Operations
  • Monitor and manage traffic movement within estate car parks.
  • Coordinate the deployment of resources to reduce congestion and maintain safe vehicle circulation.
  • Report faults, defects, incidents or operational issues affecting car park operations.

Benefits:

• Health care plan (HSF)
• Perk Box (HSF) - discounts & offers from cinema tickets to days out
• Cycle to work scheme
• Tailored Site Uniform
• First class training allowing you to develop your skills
• A view for career development
• Long service & Employee Recognition awards
• And much more!!

A globally recognised Security Solutions Specialist delivering service excellence, to our Customers, Colleagues, and Communities. CIS is an independently owned business providing professional security solutions across the UK and Ireland. Our people are at the heart of everything we do. They have a sense of belonging and togetherness that manifests itself in operational excellence and world-class customer service. CIS Security is a multi-award-winning company, recently being awarded World's Happiest Workplace in 2025. At CIS Security Ltd, we do not just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our Customers, Colleagues, and Communities. CIS Security Ltd is proud to be an equal opportunity employer and value diversity. We welcome applications from all sections of the community. All employment decisions are based on qualifications, quality, and business needs.

Your safety matters: CIS Security will never request any fee, payment, or financial contribution from candidates at any stage of the recruitment process. Any communication requesting payment in connection with an application, interview, or employment offer should be treated as fraudulent.