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For Companies At a Glance
- Tasks: Provide top-notch security and customer service while tackling challenges head-on.
- Company: Join CIS Security, a trusted name in the industry since 1972.
- Benefits: Enjoy healthcare perks, discounts, career development, and recognition awards.
- Why this job: Make a real difference in safety while developing valuable skills.
- Qualifications: SIA licence required; experience in security or customer service is a plus.
- Other info: Flexible shifts with opportunities for growth in a supportive team environment.
The predicted salary is between 13 - 16 £ per hour.
Position Overview
Location: Birmingham (B3 3AX)
Pay Rate: £13.45 per hour
Hours: Average 24 hours per week
Shifts: Various shifts – days, nights, weekends
Job Responsibilities
- Demonstrate and deliver high‑quality guarding and customer service to customers and service users.
- Work independently and in a team, proactively tackling challenges and thinking on feet.
- Remain calm under pressure and handle confrontational situations confidently.
- Perform internal and external patrols; stand and walk during shifts.
- Write incident and shift reports accurately.
- Vertically handle visitors and staff efficiently, ensuring exceptional customer service.
- Use IT systems, Access Control, and CCTV platforms effectively.
- Compose and respond to emails professionally.
- Exercise command and control; communicate effectively with peers and management.
- Understand and execute the corporate escalation process, disseminating information timely.
- Conduct opening and closing procedures, reception duties, access control, telephone answering, and emergency procedures.
Job Requirements
- SIA licence required.
- Minimum 1 year of corporate security, concierge, or front‑of‑house experience (advantage).
- Ex‑forces or police background an advantage.
- Excellent written and verbal communication skills.
- Excellent command of English and good IT skills.
- Reliable, responsible, punctual, friendly, professional, courteous, and outgoing.
- Professional appearance and immaculate presentation.
- Flexible approach to daily duties and additional on‑site events.
- First Aid qualification and CCTV SIA licence desirable.
- Capable of undertaking 100% of specific duties.
- Able to provide all required documentation and vetting information.
Benefits
- Health care plan (HSF)
- Perk Box (HSF) – discounts and offers
- Cycle‑to‑work scheme
- Tailored site uniform
- First‑class training and skill development
- Career development opportunities
- Long‑service and employee recognition awards
About CIS Security
CIS Security has been providing manned guarding services since 1972 and has become one of the most effective and reliable security companies in England. We work as a team to deliver operational excellence and truly believe our service is unparalleled. CIS Security Ltd is proud to be an equal‑opportunity employer and values diversity.
Security Response Officer - Average 24 hours per week - Days, Nights & Weekends in Birmingham employer: CIS Security Ltd
Contact Detail:
CIS Security Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Response Officer - Average 24 hours per week - Days, Nights & Weekends in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the security industry, attend local events, and join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to security scenarios. Think about how you'd handle confrontational situations or manage access control. We want you to shine when it comes to demonstrating your skills!
✨Tip Number 3
Show off your customer service skills! Remember, as a Security Response Officer, you'll be interacting with visitors and staff. Be ready to share examples of how you've provided exceptional service in past roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Security Response Officer - Average 24 hours per week - Days, Nights & Weekends in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in security or customer service. We want to see how your skills match the job description, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Security Response Officer role. Be sure to mention your ability to handle pressure and provide excellent customer service.
Show Off Your Communication Skills: Since this role requires excellent written and verbal communication, make sure your application is clear and professional. We love seeing candidates who can express themselves well, so proofread your documents before sending them off!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at CIS Security!
How to prepare for a job interview at CIS Security Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Response Officer. Familiarise yourself with the job description and think about how your past experiences align with the tasks mentioned, like handling confrontational situations or writing incident reports.
✨Showcase Your Customer Service Skills
Since this role involves delivering high-quality customer service, prepare examples from your previous jobs where you’ve excelled in this area. Think about times when you’ve remained calm under pressure or effectively communicated with others, as these are key traits they’ll be looking for.
✨Practice Your Communication
Effective communication is crucial for this position. Brush up on your verbal and written skills by practising common interview questions. You might even want to write down a few responses to potential scenarios they could ask about, especially those involving conflict resolution or teamwork.
✨Dress the Part
First impressions matter, especially in a security role. Make sure you present yourself professionally during the interview. Wear smart attire that reflects the professional image expected in corporate security, and ensure your appearance is immaculate to demonstrate your attention to detail.
