At a Glance
- Tasks: Provide top-notch security and customer service while representing CIS Security.
- Company: Join a leading security firm with a commitment to excellence and diversity.
- Benefits: Enjoy healthcare, discounts, career development, and recognition awards.
- Other info: Flexible shifts available with opportunities for growth and training.
- Why this job: Be an ambassador for safety and service in a dynamic corporate environment.
- Qualifications: SIA Licence required; customer service experience preferred.
The predicted salary is between 25000 - 28000 € per year.
Do you have 5* customer service skills with the ability to provide a friendly and secure corporate security service? CIS Security have an exciting opportunity available for a Corporate Security Officer who will be an ambassador to represent CIS Security and the customer whilst being presentable and demonstrating the highest standards of professionalism. You will demonstrate and deliver high quality security and customer service to both our customers and service users, providing a holistic customer focused security service.
Information:
- Location: Belfast (BT1)
- Pay Rate: £13.45 per hour
- Hours: Average 36 hours per week
- Shifts: Various Shifts - Days, Nights & Weekends
Job Requirements:
- SIA Licence required.
- Corporate Security, Concierge or Front of House experience for at least 1 year an advantage.
- Ex forces or police background would be an advantage.
- Excellent written and verbal communication skills as well as customer service at all times.
- Must have an excellent command of English Language & Good IT Skills.
- Reliable, Responsible and Punctual.
- A friendly, professional, courteous, and outgoing character.
- To take pride in your appearance at all times, ensuring immaculate presentation.
- Flexible in the approach to daily duties and additional events when held on site.
- First Aid qualification & a CCTV SIA Licence are desirable.
- Be confident you are able to undertake 100% of all specific duties.
- Be able to provide all the documentation and vetting information requested.
Job Responsibilities:
- Able to demonstrate and deliver high quality guarding and customer service to both our customers and service users.
- Able to work in a team as well as on your own and have the ability to be pro-active and think on your feet use initiative.
- Be calm under pressure and confident in dealing with confrontational situations.
- Physically fit to complete patrols internally and externally and able to stand/walk during shift.
- Confident in writing incident and shift reports.
- To always portray a friendly, professional, and courteous demeanour, using open and appropriate body language.
- To ensure that all visitors and staff are dealt with efficiently, providing an exceptional customer service at all times ensuring that their expectations are met, if not exceeded.
- Have the IT skills and the ability to understand and use varied Access Control and CCTV systems and platforms / integrated systems.
- Have the ability to write emails and reply to emails in the correct manner and speak, very important in Corporate Industry.
- Have the ability to exercise command and control and be an effective communicator to all peer groups and management levels.
- Able to understand Corporate Escalation Process, - Escalate and Disseminate information in a timely manner to the correct personnel in the event or during an emergency or Incident on site.
- The role includes you to conduct opening & closing procedures of a building, patrolling, reception duties, access control, answering incoming telephone calls, conducting emergency procedures.
Benefits:
- Health care plan (HSF)
- Perk Box (HSF) - discounts & offers from cinema tickets to days out
- Cycle to work scheme
- Tailed Site Uniform
- First class training allowing you to develop your skills
- A view for career development
- Long service & Employee Recognition awards
CIS Security has been providing manned guarding services since 1972 and has developed into one of the most effective and reliable security companies in England. At CIS Security, we work as a team to deliver operational excellence and truly believe that the service we provide is unparalleled in the security industry. At CIS Security Ltd, we do not just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our community. CIS Security Ltd is proud to be an equal opportunity employer and value diversity. We welcome applications from all sections of the community. All employment is decided on the basis of qualifications, quality, and business needs.
Due to the volume of applications, if we have not contacted you within three weeks of initial contact then you have not been successful on this occasion.
Security Response Officer in Antrim employer: CIS Security Ltd
CIS Security is an exceptional employer located in Belfast, offering a dynamic work environment where professionalism and customer service excellence are at the forefront. With competitive pay, comprehensive health care plans, and a commitment to employee development through first-class training and career progression opportunities, we foster a supportive culture that values diversity and teamwork. Join us to be part of a reputable security company that not only prioritises your growth but also celebrates your unique contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Security Response Officer in Antrim
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on CIS Security. Understanding their values and how they operate will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview!
✨Tip Number 3
Dress to impress! As a Security Response Officer, you'll need to maintain a professional appearance. Make sure you look sharp for your interview – it shows you take pride in your presentation, which is key for this role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Security Response Officer in Antrim
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your 5* customer service skills in your application. We want to see how you can provide a friendly and secure service, so share specific examples of how you've gone above and beyond for customers in the past.
Be Professional and Presentable:Since you'll be representing CIS Security, it's important to demonstrate your professionalism in your written application. Use clear language, check your spelling and grammar, and make sure your application reflects the immaculate presentation we expect from our team.
Tailor Your Application:Take the time to tailor your application to the role of Security Response Officer. Mention any relevant experience, like corporate security or front-of-house roles, and explain how your background makes you a great fit for this position with us.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at CIS Security Ltd
✨Know Your Customer Service Skills
Make sure you can highlight your 5-star customer service skills during the interview. Prepare specific examples of how you've provided exceptional service in previous roles, especially in security or front-of-house positions.
✨Dress to Impress
Since presentation is key for this role, ensure you arrive looking sharp and professional. A well-groomed appearance not only reflects your respect for the position but also aligns with the company's standards.
✨Showcase Your Communication Skills
Practice articulating your thoughts clearly and confidently. Since excellent written and verbal communication is crucial, consider preparing a few scenarios where you effectively communicated in challenging situations.
✨Demonstrate Your Problem-Solving Ability
Be ready to discuss how you handle confrontational situations calmly and effectively. Think of examples where you used initiative to resolve issues, as this will show your potential employer that you can think on your feet.
