At a Glance
- Tasks: Lead a specialist support team and ensure high-quality customer support.
- Company: Join System C, a purpose-driven organisation improving health and social care.
- Benefits: Flexible working, collaborative environment, and opportunities for personal growth.
- Other info: Work with innovative software and help improve lives through technology.
- Why this job: Make a meaningful impact while leading a team that supports vital technology.
- Qualifications: Experience in leading application support teams and strong technical skills.
The predicted salary is between 45000 - 55000 £ per year.
At System C, our technology plays a vital role in supporting local authorities to deliver effective social care services. We are looking for an experienced Application Support Manager to lead a specialist support team working with Liquidlogic's market-leading social care and case management software.
The role involves overall responsibility for an Application Support team, ensuring customers receive timely, high-quality support. You will oversee the triage and prioritisation of customer tickets, manage workload across the team, and take ownership of escalations to ensure critical issues are resolved efficiently. You will work closely with Application Support Engineers, Implementation teams, and other internal departments to resolve complex issues and support smooth customer transitions from implementation into live service.
What you will be doing:
- Leading and line managing an Application Support team, including performance reviews and wellbeing support
- Triaging incoming tickets and assigning work appropriately
- Managing team workload to ensure effective use of time and skills
- Owning customer escalations and high-priority issues
- Working closely with Application Support Engineers to resolve complex problems
- Analysing support demand to identify recurring or high-volume issues
- Supporting smooth handover from implementation into live support
- Maintaining ownership of customer calls and tickets in JIRA
What you will bring:
- Proven experience leading an application or software support team
- Strong prioritisation and decision-making skills in live support environments
- In-depth knowledge of the Liquidlogic product set
- Strong technical experience with SQL Server and writing SQL or T-SQL queries to resolve data issues
- Confidence managing customer escalations and complex stakeholder relationships
- Clear, professional written and verbal communication skills
Why join System C:
You will be part of a purpose-driven organisation focused on improving outcomes in health and social care. We offer a collaborative environment, flexible working, and opportunities to grow while making a meaningful impact. Apply today to lead a team that supports technology making a real difference to people's lives.
Application Support Manager in Newtownabbey employer: CIS Oncology
At System C, we pride ourselves on being a purpose-driven organisation dedicated to enhancing health and social care outcomes. As an Application Support Manager, you will thrive in a collaborative environment that values flexibility and employee growth, allowing you to lead a specialist team while making a meaningful impact on people's lives. Join us to be part of a supportive culture that prioritises your professional development and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Manager in Newtownabbey
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to application support. We recommend role-playing with a friend or using mock interview tools to boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled complex issues in previous roles. This will demonstrate your ability to handle escalations and manage customer relationships effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission to improve social care services.
We think you need these skills to ace Application Support Manager in Newtownabbey
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience with application support and team management. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Technical Skills:Since this role involves working with Liquidlogic and SQL Server, be sure to mention any specific technical skills you have. We love seeing candidates who can demonstrate their ability to tackle complex issues with confidence.
Communicate Clearly:Your written communication skills are key for this position. Keep your application clear and professional, and make sure to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CIS Oncology
✨Know Your Stuff
Make sure you brush up on your knowledge of Liquidlogic's products and the specific software you'll be supporting. Familiarise yourself with SQL Server and T-SQL queries, as these will likely come up in discussions. Being able to demonstrate your technical expertise will show that you're ready to hit the ground running.
✨Show Your Leadership Skills
As an Application Support Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on performance reviews, wellbeing support, and how you've handled escalations. This will help you convey your leadership style and how you can contribute to the team's success.
✨Prioritisation is Key
Be ready to discuss how you prioritise tasks and manage workloads in a live support environment. Think of specific instances where you've triaged tickets or resolved high-priority issues. This will demonstrate your decision-making skills and ability to keep things running smoothly under pressure.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and professionally, both verbally and in writing. You might even want to prepare a few scenarios where you've had to manage complex stakeholder relationships, as this will highlight your ability to navigate challenging conversations.
