At a Glance
- Tasks: Provide first-line IT support and learn from experienced team members.
- Company: Join System C, a tech company improving health and care outcomes.
- Benefits: Structured training, career development, and collaborative work environment.
- Other info: Opportunity for on-site support across the UK after training.
- Why this job: Kickstart your IT career while making a real difference in health services.
- Qualifications: Recent IT graduates or those with up to a year of experience welcome.
The predicted salary is between 25000 - 30000 £ per year.
At System C, we create technology that genuinely improves health and care outcomes. Behind every solution is a supportive internal technology team that enables colleagues to do their best work. We are now looking for an Associate Support Analyst to join our Corporate IT department as an entry point into a professional IT support career.
This is a junior, first-line support role, ideal for a recent graduate or someone at the start of their IT career. You will provide day-to-day technical support to colleagues across the business, learning from experienced team members while developing strong foundations in corporate IT. This role is based full-time in our Liverpool office, Mon - Fri.
Your responsibilities will include:
- Providing first-line support for laptops, mobile devices, and peripherals.
- Responding to help desk tickets with a calm, professional, and customer-focused approach.
- Assisting with installing and configuring Windows, macOS, and standard business applications.
- Supporting user account tasks such as password resets and basic access changes.
- Preparing and provisioning laptops and mobile devices for new starters.
- Applying software updates in line with IT policies and change procedures.
- Keeping accurate records of assets, configurations, and support activity, and contributing to reports on ticket volumes and recurring issues.
What we are looking for:
You may be a recent graduate with an IT-related degree or have up to a year's experience in IT support, service desk, or a similar role. More importantly, you will bring:
- A basic understanding of Windows, macOS, and everyday productivity tools.
- Strong problem-solving skills, with the ability to approach issues in a calm and logical way.
- A clear, friendly communication style, with the ability to explain technical issues in plain language.
- Strong organisation and time management skills, with the ability to manage and prioritise workloads effectively.
- A proactive mindset and genuine eagerness to learn and develop within IT Support.
- A collaborative and professional approach, with integrity and ownership in how you work.
- Experience with tools such as Active Directory, Microsoft 365 administration, mobile device management, or ITSM platforms is helpful but not required.
We will support your development through training and mentoring. A structured training programme aligned to industry standards will be provided to support your development. Once fully trained and self-sufficient in the role, you will also travel to our offices across the UK to provide on-site support and collaborate with colleagues.
You will be part of a team that values learning, collaboration, and accountability, with the chance to build a long-term career in technology that supports health and care services. Apply today and take your first step into a meaningful IT career with System C.
Junior IS Support Analyst in Lisburn employer: CIS Oncology
At System C, we pride ourselves on fostering a supportive and collaborative work environment that empowers our employees to thrive. As a Junior IS Support Analyst in our Liverpool office, you will benefit from a structured training programme and mentorship, ensuring your professional growth in the IT sector while contributing to meaningful health and care outcomes. Join us to kickstart your career in technology with a company that values learning, integrity, and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Junior IS Support Analyst in Lisburn
✨Tip Number 1
Network, network, network! Reach out to friends, family, or even former classmates who are in the IT field. They might know of openings or can refer you directly, which can give you a leg up in the application process.
✨Tip Number 2
Don’t underestimate the power of social media! Follow companies like System C on LinkedIn and engage with their posts. This not only shows your interest but can also help you get noticed by recruiters.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you would handle specific technical issues or customer interactions. We want to see your problem-solving skills in action!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at System C.
We think you need these skills to ace Junior IS Support Analyst in Lisburn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Junior IS Support Analyst role. Highlight any relevant IT support experience or projects, even if they were part of your studies.
Craft a Compelling Cover Letter:Use your cover letter to showcase your passion for IT and your eagerness to learn. Mention specific aspects of the job description that excite you and how you can contribute to the team.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. This could be from coursework, internships, or personal projects—anything that demonstrates your calm and logical approach.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team at System C!
How to prepare for a job interview at CIS Oncology
✨Know Your Tech Basics
Brush up on your knowledge of Windows, macOS, and common productivity tools. Being able to discuss these confidently will show that you have a solid foundation for the Junior IS Support Analyst role.
✨Practice Problem-Solving Scenarios
Prepare for potential problem-solving questions by thinking through common IT issues you might face. Practising how to explain your thought process clearly and calmly will demonstrate your strong problem-solving skills.
✨Show Off Your Communication Skills
Since this role requires a friendly and clear communication style, practice explaining technical concepts in simple terms. This will help you connect with the interviewers and show that you can communicate effectively with colleagues.
✨Demonstrate Your Eagerness to Learn
Express your enthusiasm for learning and developing within IT support. Share examples of how you've proactively sought out new knowledge or skills in the past, as this aligns perfectly with what System C is looking for.
