At a Glance
- Tasks: Provide first-line technical support and learn from experienced team members.
- Company: Join System C, a tech company improving health and care outcomes.
- Benefits: Structured training, career development, and collaborative work environment.
- Other info: Opportunity for on-site support across the UK after training.
- Why this job: Kickstart your IT career while making a real difference in health services.
- Qualifications: Recent IT graduates or those with up to a year of experience welcome.
The predicted salary is between 30000 - 40000 £ per year.
At System C, we create technology that genuinely improves health and care outcomes. Behind every solution is a supportive internal technology team that enables colleagues to do their best work. We are now looking for an Associate Support Analyst to join our Corporate IT department as an entry point into a professional IT support career.
This is a junior, first-line support role, ideal for a recent graduate or someone at the start of their IT career. You will provide day-to-day technical support to colleagues across the business, learning from experienced team members while developing strong foundations in corporate IT. This role is based full-time in our Liverpool office, Mon - Fri.
- Providing first-line support for laptops, mobile devices, and peripherals.
- Responding to help desk tickets with a calm, professional, and customer-focused approach.
- Assisting with installing and configuring Windows, macOS, and standard business applications.
- Supporting user account tasks such as password resets and basic access changes.
- Applying software updates in line with IT policies and change procedures.
- Keeping accurate records of assets, configurations, and support activity, and contributing to reports on ticket volumes and recurring issues.
You may be a recent graduate with an IT-related degree or have up to a year's experience in IT support, service desk, or a similar role.
- A basic understanding of Windows, macOS, and everyday productivity tools.
- A clear, friendly communication style, with the ability to explain technical issues in plain language.
- A proactive mindset and genuine eagerness to learn and develop within IT Support.
- Experience with tools such as Active Directory, Microsoft 365 administration, mobile device management, or ITSM platforms is helpful but not required.
We will support your development through training and mentoring.
A structured training programme aligned to industry standards will be provided to support your development. Once fully trained and self-sufficient in the role, you will also travel to our offices across the UK to provide on-site support and collaborate with colleagues.
You will be part of a team that values learning, collaboration, and accountability, with the chance to build a long-term career in technology that supports health and care services. Apply today and take your first step into a meaningful IT career with System C.
Junior Support Technician in Belfast employer: CIS Oncology
At System C, we pride ourselves on fostering a collaborative and supportive work environment that empowers our employees to thrive. As a Junior Support Technician in our Liverpool office, you will benefit from a structured training programme and mentorship, ensuring your professional growth in the IT sector while contributing to technology that enhances health and care outcomes. Join us to embark on a rewarding career path where your contributions make a real difference.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Support Technician in Belfast
✨Join IT Consulting Meetups
Check out local IT consulting meetups or tech conferences in your area. These events are golden opportunities for us to network, meet potential employers, and pick up insider tips about what's happening in the industry. Plus, you might even get a chance to introduce yourself directly to recruiters from companies like CIS Oncology!
✨Tap Into Online Communities
Get involved in online platforms like LinkedIn groups or dedicated forums for IT consulting. Engaging in discussions and sharing your insights can help us build valuable connections and get noticed by hiring managers. The more active we are in these spaces, the better our chances to land that entry-level gig!
✨Use University Resources
If you're still at uni, don't forget your career services! They often have exclusive job fairs or internship programmes tailored for students in IT consulting. We should definitely take advantage of these opportunities before graduation—it's a great way to get a foot in the door with companies like CIS Oncology.
✨Showcase Your Skills with Projects
Start building a portfolio of relevant projects or case studies, even if they’re just personal or academic. Showcasing our skills in a tangible way can really impress potential employers. When we apply, let's make sure to highlight these projects in our applications to make us stand out in the crowd!
We think you need these skills to ace Junior Support Technician in Belfast
Some tips for your application 🫡
Highlight Your Tech Skills:In the IT consulting world, it’s super important to showcase your technical skills. Make sure your CV lists relevant programming languages, tools, or platforms you’re familiar with. If you've done any coursework or certifications related to cloud services or software development, weave those into your application!
Showcase Problem-Solving Abilities:IT consulting is all about solving problems for clients, so make your cover letter pop by including examples of how you've tackled challenges in the past. This could be from school projects, internships, or even personal projects. Let us know how you approached the problem and what the outcome was!
Tailored CV for Entry-Level:For an entry-level position like this, keep your CV concise and focused. Highlight your educational background, relevant projects, and any internships or practical experience. Use bullet points to keep it easy to read, and don't hesitate to include your university or any relevant coursework that shows your potential!
Express Enthusiasm in Your Application:As you're starting in your career, it’s vital to convey your eagerness to learn and grow. In your cover letter, mention why you’re excited about the role at CIS Oncology and how it aligns with your career aspirations. We love seeing candidates who are genuinely passionate about the field!
How to prepare for a job interview at CIS Oncology
✨Master the Basics of IT Consulting
Since you're aiming for an entry-level position in IT consulting, make sure you've got a solid grasp of fundamental consulting concepts and frameworks. Brush up on your problem-solving techniques and prepare to discuss how you would approach real-world IT challenges - the interviewers will want to see your analytical thinking in action!
✨Get Comfortable with Tools of the Trade
Familiarise yourself with common tools and software used in IT consulting, like project management software and data analysis tools. Being able to mention your experience (or even a hypothetical example) with these can give you an edge and show that you're prepared to hit the ground running at CIS Oncology.
✨Show Your Willingness to Learn
As this is an entry-level role, employers like CIS Oncology will be keen to see your eagerness to grow. Prepare to discuss your learning journey, any certifications you've pursued, or industry-relevant projects you’ve tackled during your studies – it’ll highlight your motivation and potential!
✨Prepare for Scenario-Based Questions
IT consulting interviews often include scenario-based questions to test your problem-solving and critical thinking skills. Think of a couple of past group projects or internships where you faced challenges and how you overcame them. This demonstrates not only your technical prowess but also your teamwork and communication skills.
