At a Glance
- Tasks: Provide first-line IT support and learn from experienced team members.
- Company: Join System C, a tech company improving health and care outcomes.
- Benefits: Structured training, career development, and collaborative work environment.
- Other info: Opportunity for on-site support across the UK after training.
- Why this job: Kickstart your IT career while making a real difference in health services.
- Qualifications: Recent IT graduates or those with up to a year of experience welcome.
The predicted salary is between 25000 - 32000 £ per year.
At System C, we create technology that genuinely improves health and care outcomes. Behind every solution is a supportive internal technology team that enables colleagues to do their best work. We are now looking for an Associate Support Analyst to join our Corporate IT department as an entry point into a professional IT support career.
This is a junior, first-line support role, ideal for a recent graduate or someone at the start of their IT career. You will provide day-to-day technical support to colleagues across the business, learning from experienced team members while developing strong foundations in corporate IT. This role is based full-time in our Liverpool office, Mon - Fri.
Your responsibilities will include:
- Providing first-line support for laptops, mobile devices, and peripherals.
- Responding to help desk tickets with a calm, professional, and customer-focused approach.
- Assisting with installing and configuring Windows, macOS, and standard business applications.
- Supporting user account tasks such as password resets and basic access changes.
- Preparing and provisioning laptops and mobile devices for new starters.
- Applying software updates in line with IT policies and change procedures.
- Keeping accurate records of assets, configurations, and support activity, and contributing to reports on ticket volumes and recurring issues.
What we are looking for:
You may be a recent graduate with an IT-related degree or have up to a year's experience in IT support, service desk, or a similar role. More importantly, you will bring:
- A basic understanding of Windows, macOS, and everyday productivity tools.
- Strong problem-solving skills, with the ability to approach issues in a calm and logical way.
- A clear, friendly communication style, with the ability to explain technical issues in plain language.
- Strong organisation and time management skills, with the ability to manage and prioritise workloads effectively.
- A proactive mindset and genuine eagerness to learn and develop within IT Support.
- A collaborative and professional approach, with integrity and ownership in how you work.
- Experience with tools such as Active Directory, Microsoft 365 administration, mobile device management, or ITSM platforms is helpful but not required.
We will support your development through training and mentoring. A structured training programme aligned to industry standards will be provided to support your development. Once fully trained and self-sufficient in the role, you will also travel to our offices across the UK to provide on-site support and collaborate with colleagues.
You will be part of a team that values learning, collaboration, and accountability, with the chance to build a long-term career in technology that supports health and care services. Apply today and take your first step into a meaningful IT career with System C.
Junior IS Support Analyst JBLE1_NI in Belfast employer: CIS Oncology
At System C, we pride ourselves on fostering a supportive and collaborative work environment where employees can thrive. As a Junior IS Support Analyst in our Liverpool office, you will benefit from a structured training programme designed to enhance your skills and career growth in IT support, while contributing to technology that makes a real difference in health and care outcomes. Join us to embark on a rewarding journey with ample opportunities for professional development and a culture that values learning and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Junior IS Support Analyst JBLE1_NI in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at university. Let them know you're on the hunt for a Junior IS Support Analyst role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Practice your interview skills! Get a friend to throw some common IT support questions your way. This will help you stay calm and articulate during the real deal, especially when discussing your problem-solving skills.
✨Tip Number 3
Show off your tech knowledge! When you get the chance to chat with potential employers, mention any relevant tools or systems you’ve worked with, like Windows or macOS. It’ll show you’re ready to hit the ground running!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are eager to join our team. Plus, it’s a great way to ensure your application gets the attention it deserves!
We think you need these skills to ace Junior IS Support Analyst JBLE1_NI in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Junior IS Support Analyst role. Highlight any relevant IT support experience, even if it's just from your studies or internships. We want to see how you fit into our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how your background makes you a great fit. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in the past. Whether it's a project at uni or a tech issue you resolved, we love to see your logical approach to problem-solving!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at CIS Oncology
✨Know Your Tech Basics
Brush up on your knowledge of Windows, macOS, and common productivity tools. Being able to discuss these confidently will show that you have a solid foundation for the Junior IS Support Analyst role.
✨Practice Problem-Solving Scenarios
Prepare for potential problem-solving questions by thinking through common IT issues you might face. Practising how to explain your thought process clearly and calmly will demonstrate your logical approach to troubleshooting.
✨Show Off Your Communication Skills
Since this role requires a friendly and clear communication style, practice explaining technical concepts in simple terms. This will help you connect with the interviewers and show that you can communicate effectively with colleagues.
✨Demonstrate Your Eagerness to Learn
Express your enthusiasm for learning and developing within IT support. Share examples of how you've proactively sought out knowledge or skills in the past, as this aligns perfectly with what System C is looking for in a candidate.
