At a Glance
- Tasks: Lead a specialist support team to ensure high-quality customer service.
- Company: Join System C, a purpose-driven organisation in health and social care.
- Benefits: Flexible working, collaborative environment, and opportunities for personal growth.
- Other info: Dynamic role with a focus on resolving complex issues and customer satisfaction.
- Why this job: Make a meaningful impact by supporting technology that improves lives.
- Qualifications: Experience in leading application support teams and strong SQL skills.
The predicted salary is between 40000 - 50000 £ per year.
At System C, our technology plays a vital role in supporting local authorities to deliver effective social care services. We are looking for an experienced Application Support Manager to lead a specialist support team working with Liquidlogic's market-leading social care and case management software.
The role involves overall responsibility for an Application Support team, ensuring customers receive timely, high-quality support. You will oversee the triage and prioritisation of customer tickets, manage workload across the team, and take ownership of escalations to ensure critical issues are resolved efficiently. You will work closely with Application Support Engineers, Implementation teams, and other internal departments to resolve complex issues and support smooth customer transitions from implementation into live service.
What you will be doing:
- Leading and line managing an Application Support team, including performance reviews and wellbeing support
- Triaging incoming tickets and assigning work appropriately
- Managing team workload to ensure effective use of time and skills
- Owning customer escalations and high-priority issues
- Working closely with Application Support Engineers to resolve complex problems
- Analysing support demand to identify recurring or high-volume issues
- Supporting smooth handover from implementation into live support
- Maintaining ownership of customer calls and tickets in JIRA
What you will bring:
- Proven experience leading an application or software support team
- Strong prioritisation and decision-making skills in live support environments
- In-depth knowledge of the Liquidlogic product set
- Strong technical experience with SQL Server and writing SQL or T-SQL queries to resolve data issues
- Confidence managing customer escalations and complex stakeholder relationships
- Clear, professional written and verbal communication skills
Why join System C:
You will be part of a purpose-driven organisation focused on improving outcomes in health and social care. We offer a collaborative environment, flexible working, and opportunities to grow while making a meaningful impact. Apply today to lead a team that supports technology making a real difference to people's lives.
Application Support Manager TLNT1_NI in Belfast employer: CIS Oncology
At System C, we pride ourselves on being a purpose-driven organisation dedicated to enhancing health and social care outcomes. As an Application Support Manager, you will thrive in a collaborative environment that values flexibility and employee growth, allowing you to lead a specialist team while making a meaningful impact on people's lives through our innovative technology. Join us to be part of a supportive culture that prioritises your professional development and wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Manager TLNT1_NI in Belfast
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at System C. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by diving deep into Liquidlogic's products. Show us you know your stuff and can talk about how your experience aligns with the role. Confidence is key!
✨Tip Number 3
Practice your problem-solving skills! We love candidates who can think on their feet. Be ready to tackle hypothetical scenarios related to application support and demonstrate your decision-making process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at System C.
We think you need these skills to ace Application Support Manager TLNT1_NI in Belfast
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience with application support and team management. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Technical Skills:Since this role involves working with Liquidlogic and SQL Server, be sure to mention any specific technical skills you have. We love seeing candidates who can demonstrate their ability to tackle complex issues with confidence.
Communicate Clearly:Your written communication skills are key in this role, so make sure your application is clear and professional. We appreciate a well-structured application that reflects your ability to communicate effectively with customers and stakeholders.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at CIS Oncology
✨Know Your Stuff
Make sure you brush up on your knowledge of Liquidlogic's product set and SQL Server. Be ready to discuss how you've used these tools in past roles, especially in managing support teams or resolving complex issues.
✨Show Your Leadership Skills
Prepare examples that showcase your experience in leading application support teams. Think about times when you triaged tickets, managed workloads, or handled escalations. Highlight your decision-making skills and how you supported your team's wellbeing.
✨Communicate Clearly
Practice articulating your thoughts clearly and professionally. Since the role involves managing customer relationships, be prepared to demonstrate your communication skills through examples of how you've resolved conflicts or escalated issues effectively.
✨Understand the Bigger Picture
Familiarise yourself with the social care landscape and how technology impacts it. Show that you understand the importance of the role in supporting local authorities and improving outcomes in health and social care. This will help you connect with the interviewers on a deeper level.
