Marketing Executive in Epsom

Founded in 2013, Cirrus provides AI-powered contact centre platforms designed to support interactions that solve real problems, for customers and for the people supporting them. The company focuses on helping organisations run customer/citizens operations that feel calmer, more effective, and easier to manage, with technology that works in real-world environments.

ROLE PURPOSE

This role is responsible for delivering agreed marketing activity across campaigns, events, webinars and marketing operations. This is an execution-focused role, taking approved plans from brief through to delivery, follow-up and reporting. Marketing strategy, creative direction and core messaging sit with the Head of Marketing and external creative/content partners. The Marketing Executive is responsible for making sure agreed activity is delivered accurately on time and to the required standard. As Cirrus has a lean marketing team, the role will also support wider areas of marketing and will offer lots of variety and the opportunity for growth of skill set and knowledge.

KEY RESPONSIBILITIES

• Campaigns: Execute agreed marketing campaigns from brief through to delivery, follow-up and reporting across relevant systems and channels. This includes CRM, marketing automation, email, landing pages, campaign data, tracking and reporting.
• Events, Webinars and Roundtables: Deliver agreed events, webinars and roundtables from planning through to post-event follow-up and reporting. This includes email communications, registration tracking, landing pages, attendee data, CRM updates and performance reporting. Coordinate operational requirements, including suppliers, attendees, speakers, event materials and onsite support where required.
• Digital Marketing and Online Presence: Manage day-to-day website updates, ensuring pages, landing pages, forms, links, calls to action and digital assets are accurate, current and easy to use. Monitor website and digital performance using tools such as Google Analytics, Google Search Console, Google Ads, keyword tools and relevant platform analytics. Identify trends, issues and opportunities for improvement. Support SEO, AEO, GEO and AI search visibility by helping to ensure website content is clear, well structured, useful, accurate and easy for both buyers and search tools to understand.
• Marketing Operations: Manage the operational setup required to deliver marketing activity across CRM, marketing automation, website, webinar, reporting and project management tools. Support lead management processes, including lead allocation, follow-up tracking, campaign attribution and progress updates. Maintain general marketing administration, including internal marketing requests, budget updates, purchase orders, handovers and process documentation.

SKILLS, EXPERIENCE & QUALIFICATIONS

• Previous B2B marketing experience.
• Experience delivering marketing campaigns, events, webinars or digital marketing activity from brief through to delivery, follow-up and reporting.
• Ability to work independently within a small team, manage multiple priorities and keep work moving without constant direction.
• Strong attention to detail and organisational skills, with the ability to manage deadlines, tasks, records, handovers and follow-up actions.
• Clear written and verbal communication skills, with the ability to work effectively with Sales, Customer Success, partners, agencies and internal stakeholders.
• Working knowledge of CRM and marketing automation platforms, such as Salesforce and Salesforce Marketing Cloud, as well as tools such as Canva, Adobe or similar.
• Understanding of digital marketing principles, including email marketing, website performance, SEO, social media, campaign tracking and analytics.
• Strong IT skills, including Microsoft Word, Excel and PowerPoint.
• Confidence using AI tools such as ChatGPT to support research, drafting, productivity and marketing delivery.
• Experience in CCaaS, SaaS, IT, telecoms, customer experience, contact centre technology or another technology sector.
• Experience using tools such as Google Analytics, Google Search Console, Google Ads, LinkedIn Analytics, Looker Studio, Google Data Studio, SEMrush, Ahrefs or similar.
• Working knowledge of SEO, AEO, GEO or AI search visibility.
• Experience using Adobe Creative Suite, Canva or similar tools for basic design updates and campaign assets.
• Experience working with external creative, content or design agencies.
• Experience producing reports that explain what changed, why it matters and what action should happen next.

Ideal Candidate

The successful candidate will be proactive and comfortable taking ownership in a small marketing team and should take pride in completing their work to a high standard. They should be able to understand an agreed brief, ask the right questions, identify what needs doing, flag risks early and recommend practical next steps. We are seeking someone with at least two years’ previous marketing experience who can work independently, manage priorities, use judgement and take ownership of agreed activity. The successful candidate must be happy to travel for work occasionally.

What we offer

• Competitive salary and benefits package
• Opportunities for professional development and career advancement
• A supportive and collaborative work environment
• The chance to be part of an innovative and growing company

SECURITY PROTOCOL

As part of this role, you may be required to go through enhanced background checks. It will be essential for you to cooperate fully with the application process to obtain future DBS and BPSS, or other enhanced background checks as required. Proof of Entitled to work status required. The Company is required by law and other regulations to comply with data protection and confidentiality and best practice information security governance. It is therefore your responsibility to maintain Company and client confidentiality at all times. You must not disclose any secrets or other information of a confidential nature relating to the Company or its business, or in respect of any obligation of confidence which the company owes to any third party, during or after your employment expect in the proper course of employment or as required by law. It is your responsibility to understand our Information Security Policy in full and to implement any further developments as required. It is your responsibility to observe and be compliant with all additional regulations in the Employee Handbook.