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- Tasks: Provide top-notch IT support and resolve issues for global users.
- Company: Join Cirrus Logic, a leader in mixed-signal processing with an award-winning culture.
- Benefits: Enjoy a collaborative environment, career growth opportunities, and a focus on diversity.
- Why this job: Be part of a dynamic team solving real-world challenges while enhancing your tech skills.
- Qualifications: Relevant degree in Computing and strong customer service skills required.
- Other info: This on-site role is based in Edinburgh; relocation may be necessary.
The predicted salary is between 30000 - 42000 £ per year.
For over four decades, Cirrus Logic has been propelled by the top engineers in mixed-signal processing. Our rockstar team thrives on solving complex challenges with innovative end-user solutions for the world's top consumer brands. Cirrus Logic is also known for its award-winning culture, built on a foundation of inclusion and fairness, meaningful community engagement, and delivering enjoyable employee experiences at every turn. But we couldn’t do it without our extraordinary workforce – and that’s where you come in. Join our team and help us continue to make Cirrus Logic an exceptional place to grow your career!
This exciting opportunity sits in our talented IT department where you will have an opportunity to provide excellent service to various functions within one of the global leaders of the semiconductor industry. In this role, you will develop your technical knowledge and problem-solving skills to complement your strong customer service and communication ability to support a number of IS users. The IT department has a global reach and supports users from around the globe.
Responsibilities:- Be the first point of contact for IS internal customers, resolving a high percentage of any issues raised
- Work with various internal IS teams and external suppliers to provide solutions
- Monitor IS systems, reporting and recording on the Help Desk system any errors or anomalies to ensure early investigation and resolution to allow continued access by our customers
- Hardware asset management
- Ordering of IT equipment
- Inducting new hires to the company/account/equipment setup
- Relevant Degree or equivalent in Computing
- Good Windows desktop knowledge
- Linux desktop support experience
- Mac knowledge
- Knowledge of Microsoft Office and other desktop software
- Excellent interpersonal skills
- Excellent customer service skills
- Problem-solving skills
- Excellent attention to detail
- iOS / Android experience
- A/V experience
- AD and 365 Administration
- Preparing and keeping documentation up to date
- Time and task management and delegation skills
This position is on-site and located in Edinburgh, UK. You must be based within commutable distance of the work location listed on the job posting or willing to relocate prior to beginning employment with Cirrus Logic.
At Cirrus Logic, we believe that diversity drives innovation, and we are committed to encouraging an open and collaborative culture where different approaches, ideas, and points of view are respected and valued. We aim to promote a workplace where everyone can contribute irrespective of race, colour, national origin, religion or belief, gender or gender identity, sexual orientation, age, marital status, pregnancy status, or disability.
Contact Detail:
Cirrus Logic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist
✨Tip Number 1
Familiarise yourself with Cirrus Logic's culture and values. Understanding their commitment to diversity and inclusion can help you align your responses during interviews, showcasing how you can contribute to their collaborative environment.
✨Tip Number 2
Brush up on your technical skills, especially in Windows, Linux, and Mac environments. Being able to demonstrate your hands-on experience with these systems will set you apart as a candidate who can hit the ground running.
✨Tip Number 3
Prepare to discuss specific examples of your problem-solving abilities. Cirrus Logic values excellent customer service, so having anecdotes ready that highlight your interpersonal skills and how you've resolved issues in the past will be beneficial.
✨Tip Number 4
Network with current or former employees of Cirrus Logic if possible. They can provide insights into the company culture and the IT department, which can help you tailor your approach and questions during the interview process.
We think you need these skills to ace IT Support Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and required skills for the IT Support Specialist position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your relevant experience in IT support, particularly your knowledge of Windows, Linux, and Mac systems. Mention any specific projects or roles where you successfully resolved technical issues.
Showcase Soft Skills: Cirrus Logic values excellent customer service and interpersonal skills. Use examples in your application that demonstrate your problem-solving abilities and attention to detail, as well as your capacity to communicate effectively with users.
Customise Your Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Mention Cirrus Logic's commitment to diversity and inclusion, and explain how you can contribute to their culture and goals.
How to prepare for a job interview at Cirrus Logic
✨Showcase Your Technical Skills
Make sure to highlight your technical knowledge during the interview. Be prepared to discuss your experience with Windows, Linux, and Mac systems, as well as any relevant software like Microsoft Office. Demonstrating your familiarity with these platforms will show that you are ready to tackle the challenges of the role.
✨Emphasise Customer Service Experience
Since this role involves being the first point of contact for IS internal customers, it's crucial to showcase your customer service skills. Share specific examples of how you've successfully resolved issues in the past and how you approach problem-solving with a customer-centric mindset.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about common IT issues you’ve encountered and how you resolved them. This will help you demonstrate your analytical skills and ability to think on your feet.
✨Research Cirrus Logic's Culture
Familiarise yourself with Cirrus Logic's values and culture, especially their commitment to diversity and inclusion. Be ready to discuss how you can contribute to this environment and why it resonates with you. This shows that you’re not just interested in the job, but also in being part of their community.