Lead customer service for a major National Recycling Initiative
LOCATION
Luton
CONTRACT
Full time
SALARY
Competitive + benefits
CIRQLR is seeking an experienced Customer Service Manager to build and lead the customer service operation supporting thousands of collection points across a major new UK recycling programme. This is a rare opportunity to shape a new function from mobilisation through to live service and establish a consistent, customer-focused operating model.
Key responsibilities
- Build, lead and develop customer service and remote audit teams.
- Manage service enquiries, complaints, disruption communications and issue resolution.
- Oversee mobilisation support and collection point audit activity.
- Establish performance measures, reporting and continuous improvement processes.
- Work closely with regional, logistics and operational teams.
What we are looking for
- Proven customer service leadership experience within a multi-site or operational environment.
- Experience managing regional teams, service recovery and complaints.
- Strong stakeholder management, problem-solving and communication skills.
- Experience in logistics, waste, recycling, utilities or a similar service-led sector is desirable.
- Build and shape a new customer service function from the ground up.
- Join a rapidly growing, investment-backed organisation.
- Take a leading role in a nationally significant environmental programme.
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